Sangesh Kumar Karan

Po - Gamaharia (Jamshedpur)

Dist - Seraikela Kharsawan Pin-832108

State -Jharkhand

Contact No:-093********

E-Mail ID- detzeb@r.postjobfree.com

Profile:

A highly talented, dedicated and diligent technical engineer. Proven talent in sorting and fixing technical problem in the networking field. Possess team building ability and can give good results even if working under pressure.

Area of Strengths:

• Able to understand computer hardware and other operating system's function.

• Familiar with desktop imaging software.

• Familiar with multiple models of desktops and laptops.

• Having experience with help desk tracking systems.

• Worked with Polycom cameras at TATA STEEL for Video Conferencing over DATA or Voice.

• Having experience with trouble shooting network printers.

• Excellent communication and writing skills.

• Able to install equipment, wiring, machines and software programs.

• Able to work independently and under pressure also.

• Responsible for other duties as assigned.

Professional Experience:

LG India., Raipur, February 2011

• Providing Desktop support at LG Electronics India (Pvt Ltd) of 150 users working with Windows 2000, and XP Pro and Server, Outlook Exchange, LAN / WAN.

• Perform Ghost Imaging, PC upgrades, Rebuilds, and Installs, Active Directory Migration, Mapping drives, Remote Access, Troubleshooting operating systems and applications, Remedy ticketing, Office 2007, Win install.

• Build Windows 2003 Servers including software patches and set up.

• Provide Desktop support and serve as lead to three technicians in a highly secure VPN enterprise environment of 300 users working with Windows XP Pro, Windows7 and Server, and LAN / WAN. Use Net meeting and MS Remote for remote access to PCs.

• Performed Ghosting, PC & application upgrades and installs, New user set up: (new user login, email, network proxies, VPN setup and install, printer setup, and Administrative rights), VPN troubleshooting and installation,encrypted disks, Scripting, Active Directory, troubleshooting operating systems and applications, rebuild PC’s, remote support, mapping drives and printers, Remedy ticketing, Blackberry powers-user and support, and TCP/IP and network troubleshooting.

• Responsible for setup of PCs (up to 12) and wireless network for company training seminars for Agents using hubs, routers, switches, Ethernet cables and provided system security on LAN/WAN.

Religare Technologies Pvt Ltd, Jamshedpur, November 2009

• Responsible for respective branch rollout as single point of contact.

• Handling desktop, laptop, printer & scanner installation & maintenance. Implementing desktop & Laptop security policy as per desktop / laptop IT security guidelines.

• Vendor management i.e. coordination with desktop, laptop, printer, scanner & UPS vendors for hardware faults & tracking them till closure as per SLA.

• Guiding users to use OS Windows 7

• Log all calls in GIMS (call logging tool). Antivirus updating & O/S patch management

• Responsible for updating vendor response & closing them as per actual call closed by vendor. This helps us in tracking vendor response / resolution time.

• Will be responsible for escalating to next levels as per vendor escalation matrix for all calls not responded / resolved by vendor as per SLA for respective branch.

• Able to support H.O. Team leads in extracting required IT related information on priority.

Vector Maintenance Co. Ltd, Jamshedpur, February 2008

• Connecting various locations of Tata Steel through LAN and WAN

• Installation and connecting of video camera’s for video conferencing.

• Trouble shooting of connectivity

• Done duty as front line support technician for more than 250 end users

• Responsible for delivering support through telephone, desk-side visits and email.

• Worked as advisor for desktop support team to provide software and hardware break service and training requests.

• Providing Services in Shift (Day/Night).

• Handled VIP users of Tata Steel As VP’s, CEO, President Of Tata Steel, Tubes Division, Tata Cummins, Tayo.

AccelFrontline Pvt.Ltd, Daltonganj,January 2007

Involved on Three Site Projects

1) SBI Core Banking

• Installation of2000 sp4 Server (DELL POWER EDGE 2900).Serving hardware support for server and clients. Installation of clients with client Operating System XP, HP printer, line printer (Lipi, Printronix)

• Creating User and Group account, assigning the rights. User management on windows providing requested working environments to user, adding deleting user resources allocation to user, user account maintenance and accounting of user.

• Installation and up gradation of operating system and other software packages on server. Configuring anti-virus, cleaning all virus using fix gate and other tools.

• Installing LAN based Antivirus like Symantec, e-trust antivirus and Norton. Up gradation of Virus signature for antivirus. License Up gradation.

• Providing Telephonic Support in case of problems

• Creating partition on the disk & Formatting. Convert the file system from FAT to NTFS Hard Disk up gradation and Data Recovery on failure.

• Local and remote printer configuration

2) LIC OF INDIA and 3) BAJAJ ALLIANZ

• Solving Hardware Problems and performing Preventing maintenance (LIC)

• Removing of Linux and installation of XP at Bajaj Allianz.

• Providing FMS support for Bajaj Allianz

• As Configuring Broadband at ADSL modem given by BSNL

Personal Details

* Graduate from Ranchi University in Bachelor of Commerce, Year 2005

* Three Years Diploma in Adv.PC+Networking and Hardware, 2003-06

* Date of Birth : 2nd Feb 1987

* Marital Status : Unmarried.

* Nationality : Indian.

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