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Customer Service Maintenance

Location:
Franklin, TN, 37064
Salary:
60,000
Posted:
October 17, 2012

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Resume:

Steven L Kennedy

*** ****** ****

Franklin, TN

Mobile: 361-***-****

Email: dc052z@r.postjobfree.com

WORK EXPERIENCE:

US Government (Army Civ.) Corpus Christi Army Depot (CCAD) 3/2011 – 10 May 2012

Corpus Christi, TX US

Salary: $60000.00 USD per Year

Hours per week: 45

Supervisor:

I supervise workers that practice excellent customer service to support Corpus Christi Army Depot Machinist and Mechanic’s by providing all the tools and parts needed in an aircraft depot level repairs facility for rotary wing aircraft. I order and receive parts and tools for five shop areas; I play a major role in cost saving by shopping for best price solutions. I insure all precision measuring tools are with-in calibration (over 3000 tools); I train workers to use precision measuring tools. I make certain all safety rules are enforced and followed, I ensure that all manning requirements are meet, I validate that employees are up to date in training, I am always ready for audits by ensuring all programs are up to date and in compliance with directives, SOP’s and Tech data. I have lead mishap investigation of property damage and safety incidents to learn the root cause, then turn around and use as a learning tool to prevent mishaps from repeating. I evaluate, reward and discipline personnel, I run daily operations in the Machine Shop tool room. I was selected as Team Lead for the Directorate of Manufacturing (700+ employees) to ensure all are ready for a upcoming ISO 9110 audit, by leading a team of inspectors and reporting finding up the chain.

US Government (CCAD) 5/2010 - 3/2011

Corpus Christi, TX US

Salary: 26.50 USD per Hour

Hours per week: 40

Aircraft Electrician:

I performed high grade electrical and electronics mechanic duties, examine, evaluate, assemble repairs and installation of aircraft electrical wiring harnesses and components, electronic radio and radar equipment including FM, AM, VHF, HF, and UHF radio receivers, transmitters, transceivers, marker beacon receivers, Omni receivers, automatic and manual loop antennae, automatic radio compass, gyro compass, amplifiers, slaved gyro compass, amplifiers, slaved gyroscope compass, aircraft electronic intercommunication system, power supplies and control cables, cable harness, control boxes and junction boxes. I replace defective wiring, resistors, transformers, transistors, vacuum tubes, junction boxes, control boxes, switches, relays and fuses as required for proper procedure.

AECOM (CCAD) Government Contractor 6/2008 - 5/2010

Corpus Christi, TX US

Salary: 62,000 USD per Year

Hours per week: 50

I supervised 120 journeyman aircraft electricians, mechanics and sheet metal workers in a depot repairs facility (CCAD) for rotary wing aircraft. Ensuring all safety rules are enforced, manning requirements meet, audits, mishap investigation, personnel issues, evaluating and discipline of personnel, interviewing for positions and running daily operations in four aircraft hangars. I worked closely with CCAD supervisor and Hangar Chief's to ensure all goals were meet. I was AECOM Safety Officer ensuring all work places were safe and personnel followed all AECOM as well as CCAD safety rules. I was a key member of the VPP team and helped with the awarding of the VPP Star.

US. NAVY 12/2004 - 5/2008

Norfolk, VA US

Grade Level: Naval Officer CWO3

Salary: 75,000 USD per Year

Hours per week: 60

Naval Officer; Branch Deputy/ Division Head.

I supervised/ managed 70 Naval and GS-12 technicians in five depot level maintenance shops that overhauled and refurbished naval weapon systems, ordnance, radar/ antenna repairs, and the pneumatic and hydraulic pipe and tubing shop for the Mid-Atlantic area ships. I participated in planning meetings with higher management (Commanding Office and all water front Department Heads 0-6s) relative to down equipment, priority work requirements, emergency problems and other significant requirements at the Depot. I provided information regarding required costs, time needed to fulfill equipment/facility requirements, man-hour/material cost estimates, lead time and similar information. I executed and overseen Lean Six Sigma projects to reduce man-hours and parts wait time for weapons systems overhauls along with participating in quarterly mini projects. I performed production planning, cost estimating and production scheduling. I have extensive knowledge of a depot production mission, organization and standard production methods and procedures, material, and manpower requirements in order to perform immediate production control tasks such as performing monthly, weekly, and daily workload schedules for a large industrial branch with multiple production work centers. I estimate costs per item, number of man-hours required to accomplish the work, material requirements, etc. I research manufacturer’s specifications, technical manuals/bulletins, engineering drawings, in order to obtain applicable identification data. I prepared scope of work package, which outline the specific processes, materials, labor, skills and equipment for the work request. Established general priority based upon required delivery date, urgency of requirement and mission requirement. I determine whether work should be performed in-house or contracted out based on manpower to cost to time. I coordinated action with supply and parts managers to resolve parts shortages, recommended acceptable substitutes, I worked with manufactures to come up with kits of parts need for rebuild of weapon systems that would auto order when we accepted a job, found local purchase, manufacture or expediting of outstanding requisitions to save time and money. I ensured established schedules meet work sequencing requirements. I monitored the status of work in progress (quantity, man-hours used, costs, etc.) aware of delays and their causes and took action needed to resolve problems, referring situations or problems not covered by instructions or precedents to supervisor. I provided information regarding work progress, problems and actions to local management. I initiated and coordinated actions for changes needed for the provisioning of material based on the Depot Overhaul Factor, upgraded priorities, program changes, quantity changes, or availability. I was in charge of daily operations of 5 depot shops that provide a service to the US Navy Fleets to keep the war fighters in the fight.

US Navy Naval Officer 4/2001 - 12/2004

Norfolk VA, US

Salary: 65,000 USD per year

Hours per week: 60

Div. Officer USS G. Washington (CWO2)

I managed and trained 70 naval technicians in daily operations and maintenance of shipboard weapon system, shipboard ordnance and radar displays. I was responsible for all maintenance and troubleshooting of weapon system casualties. I managed the loading, unloading, storage, and accountable of all shipboard ordnance. I worked with the Air Wing on aircraft weapons systems, cross training shipboard personnel to troubleshoot electrical and electronic casualties found in the aircraft. I oversaw the loading and unloading of aircraft ordnance. I was responsible for the operational integration of all shipboard weapons system, ensuring that all systems were up and running 100% of the time. I have a comprehensive knowledge of established handling methods relating to ammunition maintenance, renovation, transportation, storage, support, and supply organization mission. I have intensive knowledge of planning, programming, budgeting, and scheduling ammunition/ supply operations in maintenance, and renovation of all types of conventional ammunition, special ammunition, and prepositional readiness materials (contingency ammunition stocks). I was the board chairman for the qualifying and certifying of all ordnance handlers. I was appointed the AA&E officer (Arms, Ammo and Explosives). I was responsible for all ordnance movements onboard as well as safety of the crew. As a Naval Chief Warrant Officer I was the subject matter expert for all ordnance onboard.

Jan.2001 U.S. Navy USS Inchon Promoted to Naval Officer (CWO)

Selected under the Chief Warrant Officer program for sustained superior performance as an enlisted leader. Navy code 7161 (Gunner).

US Navy 8/1981 - 1/2001

World Wide

Salary: 60,000 USD Per Year

Hours per week: 60

Navy Enlisted E1- E7 Chief Petty Officer

I was Leading Chief Petty Officer, Combat Systems Department Sr. enlisted advisor. I mentored, instructed, trained, and managed 120+ departmental personnel in daily naval duties including evaluating and discipline of all. I supervised the maintenance of ordnance electrical and electronic systems; managed the handling and storage of explosive ordnance components; overseen training programs; prepares quarterly, weekly and daily maintenance schedules. Perform material (ordnance) handling duties in a safe manner utilizing safety practices and procedures and complying with established and specialized safety rules and regulations. During inspections and audits, I would personally escorts personnel into secured ordnance vault and magazines. Always making sure the magazines are secured in accordance with local directives. Assure the ordnance is staged for use as required. I have mastered the ROLMS DBA (Retail Ordnance Logistics Management System) automated systems and regulations and I verified availability and issuance of material. Ensured all Ammunition Transaction Reports (ATR) were 100% accuracy for the receiving, expending, issuing and reclassifying of all ordnance.

1993-1997 U.S. Navy; Chief Gunners Mate/Supervisor.

I supervised 20 naval personnel in ammunition handling and safety. I managed the shipping, receiving, ordering, storage and delivery of all shipboard ordnance for 20+ ships in the South Texas region. Officer in charge of all ordnance operations conducted at Naval Station Ingleside. I was responsible for 1.7 million pounds of naval ammunition, keeping an inventory above the Navy goal of 99.7% accuracy rate. I developed procedures for implementation of ammunition maintenance concepts throughout the material life cycle, which includes all conventional munitions, chemical munitions and contingency stocks.

1981-1993 E-1/E-7 U.S. Navy; Shipboard/ Ashore Gunners Mate.

I operated, maintained, troubleshot and repaired naval gun systems, utilizing skills that include electric, electrons, pneumatics, hydraulics, robotics, and logics circuitry. This included inspecting, repairing, rewiring and running new cables and wiring for ship board systems, replacing hydraulic valves and lines. Qualified and certified ordnance handler, including explosive fork truck driver. I loaded, unloaded, stored and fired ship and shore based ordnance that include 5 inch cannon ammo, 3 inch fixed ammo, (CADs) Cartridge actuating devise for firing off A/C Fire Extinguisher, and Chaff and Flairs I have intensive knowledge of planning, programming, budgeting, and scheduling ammunition operations in maintenance, of all types conventional ammunition and ordnance. I was a naval instructor for weapons firing (M60, 50 Cal MG. 80 mm/66mm mortars, and warfare tactics for field defense.

EDUCATION:

I am currently enrolled @ University of Phoenix attaining a Bachelor of Science in Management (64 of 120 credits)

St. Leo University

Computer Lit (4.0 GPA) Microsoft Office and Operating System

Eng. 2./ (4.0 GPA)

Embry Riddle Aeronautical University

Eng Comp and Lit.1/ (4.0 GPA)

JOB RELATED TRAINING:

Lean Six Sigma (Green Belt) A proved disciplined approach for improving measurable results for any organization and process.

Front Line Leadership Development (Apr- Sep 2011)

CWO/ LDO Navy School (Leadership) Pcola Fla., FL US

Certification - 3/2001 Major: Leadership/ Minor: Eng. GPA: 4.0 out of 4.0

Ship Warfare Coordinator, 54 MK 42 Gun Tech School (Navy Code 0876) Instructor Training (Navy Code 9502) Small Arms Instructor (Navy Code 0812) ROLMS DBA ( Retail Ordnance Logistics Management System) Advanced Leadership Development Program Administration Operation of Shipboard 3-M Systems, Basic Electricity and Electronics Mods. 1-35

Fire Suppressor technician (Sprinkler)



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