Chicago, Illinois, 60624
Objective: Highly energetic individual with extensive clerical / administrative, customer service skills. Seeking a new and challenging position with opportunities that will contribute to a company's success.
Office Team Chicago, IL
Temp to hire agency, currently on assignment as a receptionist to a client in the downtown area performing varies office task:
Data entry to excel spread sheets
Greeting guest, answering phones and directing calls to appropriate department or person
Filing and updating employee records
Lots of Love Community Center Chicago, IL
Receptionist 08/2010 to 01/2011
First point of contact for a daycare center with approx. 100 students
Executed daily operations of greeting new prospects, giving a tour of the facility, registering new students
Office services included services included answering phones, taking messages, accepting and checking deliveries, using copier, filing, typing, updating and checking the Pro Care system to ensure students health records were in compliance to the board of education regulations
Wrote, monthly newsletter
United States Census Chicago, IL
Clerk 03/2010 to 08/2010
Executed daily operations of assisting patrons with completing census forms
Aided executive in staff capacity by reviewing field work for accuracy
Office services included inputting data into system from field, filing, typing, and answering phones
George S. May Company Park Ridge, IL
Customer Service Rep. 04/2009 to 06/2009
Responsible for calling business owners nationally to set appointments for marketing consultants to visit and survey their facility
Demonstrated perseverance that led to securing between five and ten appointments daily despite poor economic conditions
I Sold it On EBay Skokie, IL
Store Manager 09/2007 to 07/2008
Trained and managed four employees at a store set up to receive and prepare merchandise for internet selling
Coordinated the collection and preparation of items for researched for current market value, photographed and wrote description of item, placed on internet for bidding
Served as primary liaison to sellers and buyers
Earned compliments from sellers for preparing merchandise descriptions that improved bid performance and increase sales price
Northwest Institute for Contemporary Learning Chicago, IL
Receptionist 03/2004 to 09/2007
Served as first point of contact to patrons of a private school with approximately 180 students
Maintained telephone system, files, and databases identifying attendance, tuition and fundraising data
Obtained recognition for assuming numerous responsibilities outside job description
AT&T Communications Chicago, IL
Senior Operations Clerk 03/1978 to 03/2002
Received initial trouble reports from subscribers of toll free service
Contacted subscribers with status and isolation of trouble clearance
Interfaced with office personnel and vendors with resolution of trouble clearance of service equipment
Applied data to spreadsheets for department management personnel
Wrote, designed and produced methods and procedures for toll free service training for new employees, improving workflow time and accuracy of training
College of Office Technology Chicago, IL
Received Certificate of Completion in Medical Terminology and Customer Service
Malcolm X College Chicago, IL
Received Certificate of Completion in Medical Billing and coding
Received Certificate of Completion in Child Care Development
University of Illinois Chicago, IL
Studied Business Administration
Skills: Ms Office Suite, Typing, Excellent Communication Skills
References: Available upon request
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