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Customer Service Quality Control

Location:
St Ann, MO
Salary:
open
Posted:
May 02, 2012

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Resume:

Piero F.Camere

Summary of Qualifications

Proficiency in Word, Excel, PowerPoint, Outlook, Adobe, Skype, Beta

Fluent in Spanish and English

Strong written and verbal communication skills

Excellent customer service skills

Work Experience

SealSmart

Lead Generator Current

Attend business conventions and home & garden shows in order to promote product/service

Gain contact information from interested customers in order to set up free estimates

Relay convention results to the regional rep and help schedule appointments

Wells Fargo

Operations Specialist 2012 (contract)

Compiled processing quality control reports for the teams within the credit margin department

Audited variance reports and relayed them to the team managers

Used Beta to audit overnight credit transfers and submitted final product to manager

Unigroup Inc.

International Trafficker 2011(seasonal)

Track international household and commercial moves through the entire relocation process, making sure shipment schedules are accurate and kept up to date

Dispatch truckers to pick up containers from various locations

Keep close contact with various warehouses, steamship lines, brokers, and agents to ensure shipment details are correct

Midwest Pool Management 2010

Lifeguard

Maintained close attention to all activities in the pool area

Provided emergency treatment when needed in quick and collected manner while assessing the situation and the ensuring the safety of patrons and staff

Maritz Inc. 2008-2009

Maritz Research Call Center Representative

Responsible for making calls on behalf of client companies to evaluate customer satisfaction and improve client companies’ customer service

Frequently encountered situations with distressed or dissatisfied customers, requiring patience and a positive attitude

Education

University of Missouri-Columbia

B.A. in Business Economics -- 5/2011

Minor in Psychology



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