Customer Service Manager

Brian Jackson

*** **** ****** - ******** **. - **801

(510) 776 - 5540 (c) / (510) 234 - 1396 (h)

******@*****.***

OBJECTIVE

Obtain full-time employment in a professional and upbeat environment.

SKILLS:

15 years experience in customer service and account management

Natural enthusiasm towards great customer service

Great attention to detail while multitasking

Well focused under pressure

Dedicated team player

WORK EXPERIENCE:

Guitar Center, Concord CA.

2004 - 2010

Audio/Visual Sales and Consultations

Keyboards and Recording Manager from 2005 - 2007.

Grand Opening Training Manager from 2006-2007

Producer and Host for the 2008 Pioneer SVM1000 in-store Video clinic

Assist clients with home and commercial recording applications

Airwavz Studios, Concord CA.

2008 – 2010

Director of Creative and Technical Operations

Responsible for online networking and design development for new artists

Advise on equipment purchasing and installations

Hollywood Video, Berkeley CA.

2002 - 2005

Shift Leader

Managed and operated store during shifts, including staff of up to 8 employees

Resolved customer concerns while maintaining a professional, courteous demeanor

Responsible for independently opening and closing store

Compiled nightly reports and daily gross sales

Conducted daily audits on 3 to 5 registers

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