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VARIES FROM

Administrative Assistant IT Help Support

Legal Secretary Medical Assistant

PROFILE

High-end Administrative professional experienced in fast-paced working environments with ‘high demands.’ I am specially equipped with the strong organizational and interpersonal skills for any organization. My technical expertise and background experience along with training shows that I am a very versatile professional. Along with my medical background training and experience, shows that I am an all around highly trained individual.

RELEVANT SKILLS

WORD EXCEL REG GIS POWERPOINT LOTUS ACCESS ALTIRIS

WINDOWS SERVER 2003 ORACLE CROSSSOFT BBX CSG/ASCR

MOMENTUM VISP

EMPLOYMENT HISTORY

American Support, Durham, NC December 2010 – Current

(VIRTUAL CUSTOMER SERVICE REPRESENTATIVE)

Answer customer questions (basic information such as prices, programming, installation of services, billing, etc.) Scheduling trouble calls for customers (which included receive/transmit/route/relay service call information to dispatch or directly to the service technician Creating and maintaining customer information in a confidential manner Management of customer’s account while handling sensitive material like credit/debit card info, checking account and social security. Upgrades/Downgrades to customer’s account. Setting up new accounts for cable service or high speed Internet Processing credit card and EFT payments. Providing basic digital, HD, and wireless networking troubleshooting Setting up email accounts using VISP and provisioning email accounts.

FastTrack Staffing, Ocala, FL May 2010- August 2010

(CLERK SPECIALIST, MARION COUNTY HEALTH DEPARTMENT)

Handling patients charts in a confidential manner Completes and mails documents Greeting and assisting clients in a high volume office Determines program eligibility and provides program benefits to clients Maintains logs and inventories and prepares related reports.

Palm Beach County School District, West Palm Beach, FL - October 2006 – March 2010

(Instructional Technical SupportRT ASSISTANT/SUBSTITUTE TEACHER)

Overseeing classroom setting Administering curriculum to students Managing the ILS at the school center and providing problem resolution for the local area networks and the laboratories. Providing assistance to school personnel in operation of computers and terminals. Providing preventive maintenance for equipment and facilitates any work orders. Installing software and contacts appropriate personnel for assistance, if necessary. Providing training for teachers in the use of computer equipment and peripherals including laserdisc, CD-ROM, utilizing experience in each users active directory, and telecommunications devices. Conducting self in the best interest of students, in accordance with the highest traditions of public education and in support of the District’s Mission Statement.

Kyra Info Tech, Lakeland, FL - April 07- December 08

(CUSTOMER SUPPORT ANALYST/ADMINISTRATIVE ASSISTANT)

SOUTH FLORIDA WATER MANAGEMENT DISTRICT)

Keeping a consistent update of oracle database as it pertains to water shortage cases or miscellaneous cases. Distributing out fine violation notices/NOV-Consent agreements to necessary parties. Filing, typing miscellaneous documents. GIS discovery of property owners info, looking up correct lat and long info for warning notice or NOV-Consent Agreement Providing administrative staff as well as other department administrative staff with necessary back up as needed.

PAIGE LAW FIRM, P.A., Belle Glade, FL - August 05- June 06

(LEGAL SECRETARY)

Typing dictations for PI cases, criminal cases, filing, answered multi-phone lines, conducted mail outs, scheduled appointments.

MANPOWER, West Palm Beach, FL - November 04- August 05

(OFFICE ASSISTANT- GLADES COMMUNITY DEVELOPMENT COUNCIL)

Typed business proposal, scheduled committee board meetings, assisted clients in hurricane preparedness files, heavy duty filing, handled petty cash, conducted mail outs, and scheduled appointments.

ACTION, INC, Belle Glade, FL - August 2003- April 2004

(OFFICE MANAGER)

Served as an assistant to the director and the office staff. Served as an assistant to the director and the office staff. Oversaw all conference held events, along with some weekly sessions for annual meetings. Helped office staff with coordinating community events. Answering telephone lines, filing confidential files, some Internet research was conducted, only if requested.

KEYSTAFF, West Palm Beach, FL - February 2001- April 02

(OFFICE ASSISTANT/RECEPTIONIST PALM BEACH COUNTY COMMUNITY ACTION PROGRAM)

Accountable for assisting Community Specialist IV with donating food to community, filing personal public files, typing letters, and memos. Scheduled appointments for low-income-minorities for assistance with utilities, and yet seeing that each individual received the proper assistance needed.

USAVE, Belle Glade, FL - May 1996- Aug 1999

(FRONT-END-TRAINER)

Performed customer service with a smile. Directed customers along with regular and new cashier employees with store related issues and concerns. Responsible for attending store-trainings, trainings required traveling. Handled petty cash, and performed multi-assistance with deli, stock and produce departments whenever department had shortage of workers.

EDUCATION

Glades Central High, Belle Glade, FL- August 1995 – June 1998

High School Diploma

Ross Medical Institute, West Palm Beach, FL-April 2000- November 2000

Medial Assistant Certified

Palm Beach Atlantic University, West Palm Beach, FL - September 2001- May 2003

A. A. Degree [General Studies]

PC Professor, West Palm Beach, FL - April 07- July 2007

Computer Repair [Certificate of Completion]

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