Manager Sales Customer Service Management Marketing |
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Resume Text:
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Deena Brown
**** * **** * ***. ****
Houston, TX 77054
(810) ***-****
d5vk0x@r.postjobfree.com
Objective: To secure a position utilizing experience in areas of Customer Service, Management, and Clerical Support.
Professional Experience:
University of Phoenix, Ann Arbor, MI (July 2009-Nov. 2011)
Enrollment Advisor
• Conducted 80+ calls daily to prospective students
• Provided undergraduate/graduate students with information on college degree programs and tuition information
• Assisted prospective students through the enrollment process
• Provided students with information on additional resources that could assist them through courses
• Provided students with graduation information
Rent A Center, Flint, MI (Aug. 2008-July 2009)
Sales Manager
• Conducted 75 + calls daily to prospective sales
• Assisted with advertising in marketing campaigns
• Maintained daily and weekly sales goals
• Prepared bank deposits based on previous day’s sales
• Handled customer complaints
Halo Burger, Flint, MI (June 2000-Aug. 2008)
Assistant Manager
• Frequently Visited each section of the restaurant throughout the day to assure streamlined activities and proper interdepartmental coordination
• Maintained records of exceptional good / bad performances, individually for all the employees and submitted the data to the manager
• Studied and analyzed the financial status reports by the cashiers and consulted with the managers about further actions
• Accompanied the manager in recruiting and training new staff
• Conducted daily and monthly inventory of products
• Recorded sales and prepared bank deposits of profit/deficits
• Handled customer complaints
Education:
Master’s Degree in Management from University of Phoenix in Phoenix, AZ (Anti. Grad. Nov. 2012)
Bachelor’s Degree in Business Management/Marketing from Baker College of Flint, MI (March 2008)
Computer Skills:
Microsoft Word, Microsoft Excel, Microsoft Outlook, and Microsoft PowerPoint
References Available Upon Request
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