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Sales Customer Service

Location:
Pittsburgh, PA, 15206
Salary:
40,000.00 + commission
Posted:
November 14, 2011

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Resume:

Debi Arnett

Pittsburgh, PA

Career Summary: Extremely persistent individual and superior project manager who excels in relationship building and business development. My years of sales and service related positions have led me to be a successful asset to all previous employers. http://www.linkedin.com/pub/debi-arnett/4/879/737

Professional experience:

Expert Data Labs - Beaver Falls, PA

September 2010 – August 2011 – laid off - position eliminated

Duties: Successful Sales and marketing representative, Ability to take on client retention and add-on sales with positive results, High level of customer service, project management, and Partner networking. Thorough client “needs assessment” and relationship building are a key part of this position.

Position: Sales Representative August 2007- August 2010

RBSWorldpay/Citizens Bank - Pittsburgh, PA

Duties: Continuous prospecting, Attention to Client relationship building and retention, On-going successful client base allowed me to build a successful residual income monthly. Regular new client acquisition to achieve set goals, Customer service and troubleshooting, Outside Sales/Marketing, Consultant for client education on PCI/PED compliancy, contracts processing, Bank partnership building for sales efficiency and increased profitability

Position: Marketing/ Sales/ Consultant March 2007 – February 2008 Advanced Fire Company - Greensburg, PA 15601

Duties: Assignment – Improved marketing by Consulting on design and execution of a marketing plan to expand existing contracts as well as acquisition of new business from untapped markets in the area for Fire suppression sales company who provide installation and inspections of Fire Alarms, Sprinklers, Fire Hoses, Back Flow prevention valves and Fire Extinguishers. Collections of past due debts to improve the bottom line. (Supplemental Temporary position while collecting unemployment)

Position: General Manager/ National Marketing Representative - Springdale, PA 15144

Electronic Restoration Services/Art Recovery Technologies January 2005 - February 2007

Duties: Cold calling and marketing to national and local restoration contractors and adjusters on behalf of the three companies under the umbrella of this organization, Electronic Restoration Services, Art Recovery Technologies and Document Freeze Drying. Acting General Manager for a 1 year term in addition to the sales/marketing position, Hiring and training staff, payroll, report writing, estimates, expense reports, First office to receive ISO certification under my direction, Safety committee manager, Executed employee reviews, Seminar preparation, Employee scheduling and execution. Planning marketing activities and designing presentation manuals for client presentations were a key factor in company success. This position required a high level of Inventory and contact management when dealing with insurance professionals. PowerPoint presentations, use of Excel and Word were a daily activity in both sales and production. Tracking all jobs for statistics, labor cost and inventory control. A national position traveling to other markets for marketing program implementation was also part of this position at one time. Trade show participation and data collection. Achieved highest accounts receivable collection within all of the companies offices through high quality work and good business practices.

Position: Commercial & Disaster Salesperson March 1994 – January 2005

ServiceMaster of Greater Pittsburgh

745 Allegheny Avenue

Oakmont, PA 15146

Duties: Successful Marketing to agents and adjusters from insurance companies to secure their work during fire and water damage incidents. Planning, scheduling and executing CE seminars to bring agents into our facility for additional sales opportunities. Tasked with setup and staffing our booth at Trade shows to secure sales leads and educate potential clients, Cold calling, marketing, estimating and selling commercial and janitorial cleaning services, including carpet programs and floor services. I personally designed disaster emergency planning agreements to be sold to current clients and new clients.

Position: Telemarketing Manager 1984 - 1997

Craftmatic Adjustable Bed Company

4230 Verona Road

Verona, PA 15147

Duties: Management of staff in marketing and scheduling appointments for salesmen in three states on behalf of this company. I coordinated all schedules and sales people for maximum effectiveness throughout the week. My skills included report writing, lead management, and operation of computerized dialing system, employee motivation, lead inventory management and Commission Bonus program implementation for employees including results tracking for commission payroll. Qualified all potential sales appointments for accuracy and quality control.

Education:

Crate Cooking School & Store 1996 – 1999

Various workshop assistant duties on a volunteer basis in exchange for studying with Juliano Bugali, Ann Willan, Susanne Purdy and other acclaimed chef personalities as well as local Pittsburgh Chef’s and instructors.

Bidwell Training Center 1995-1996

Pittsburgh, PA

Culinary Arts Program – certificate

University of Pittsburgh 1983

Pittsburgh, PA

Certificate of completion - computers

Holiday Inn University 1980 - 1981

Memphis TN

Computer reservation systems

Bradford Area High School 1973 – 1976

Academic program – Diploma

Accredited Certificates and Affiliations

15 + year Member of Golden Triangle Executives Association

Member of Pittsburgh Professional Women

Member of Sewickley Networking

Member of Direct Selling Women’s Alliance

Member of Womens Small Business association

American Culinary Federation

ACFPC - past recording secretary

Holder of ACFPC Culinary Gold Medal

Other Past Special Skills:

• Management skills related to sales and management of a successful women’s retail clothing store,

• Part time position recruiting students for college tours,

• Hospitality training through management of a Holiday Inn hotel desk and management of touring musical group.

• Employed in my parent’s restaurant in Bradford Pa in all capacities, cooking, serving and customer retention.

Personal

Health: Excellent

Marital status – married

Have managed and coordinated a wine tasting group called “Wine Travelers” for the past 10 years. I also consult on and execute private wine events.



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