Jonathan Rodriguez
Cleveland, Ohio 44109
********@*****.***
OBJECTIVE
Representative seeks challenge to utilize skills.
SKILLS / PROFICIENCIES
Database management.
Office skills.
Fluent in the Spanish language, both spoken and written.
Knowledge in insurance market conditions.
EDUCATION
CLEVELAND STATE UNIVERSITY: Bachelors Degree in Business Administration.
EXPERIENCE:
Nationwide/Titan Insurance, Highland Hts.,Ohio. April 2006 to present
Customer Service/Underwriter. Answer calls from agents and insured
on guidelines, policies, billing. Also reviewed policies uploaded by
agents from different states. Took Spanish calls to translate or to service.
Harmon Autoglass/Glass Doctor, Cleveland Ohio. April 2005 to April 2006
Customer Service Representative. Duties include answering incoming inquiries for auto, home and business interior and exterior glass. Quoted and scheduled installation of glass. Helped set up Spanish phone service.
Interstate McBee., Cleveland, Ohio. July 1997 to April 2005
Assistant Export Manager. Handled and maintained accounts in Central and South America. Quoted/entered orders and followed them thru its final destination. Kept up with market situations. Responded to customer request, claim resolution. Establish new accounts.
PERSONAL REFERENCES
Available upon request.