Mr.

LAWRENCE A. BELLO

**** ******* ******, *** *****, ILLINOIS 60451.

TEL:815-***-**** CELL: 708-***-**** d3cy4f@r.postjobfree.com

OBJECTIVE:

To obtain challenging position in the area of network administration, support, troubleshooting and implementation where I can apply my technical and organizational skills to benefit the company and further develop my technical expertise.

EXPERIENCE

ADVANCED TECHNOLOGY SERVICES INC. PEORIA, IL.

06/2007-06/2011 FIELD TECHNICAL SUPPORT REPRESENTATIVE SNR.

• Customer Service: Assisted customers with correcting workstation, printer, and application settings, usage and configurations. Installed, modified, and made repairs to microcomputer hardware and software systems and provides technical assistance and training to system users. Configured laptops and desktop to specific user needs, assists with data transfer, software installation, and offers technical assistance to end users. Worked with vendor support contacts to resolve technical problems with desktop computing equipment and software. Maintained a high level of customer service by accepting and documenting complaints, managing customer follow up and contacts, and providing proactive updates to customers.

• Reporting: Accepts initial trouble reports; diagnosing and resolving desktop, printer, LAN hardware and software problems and identifying LAN problems. Responsible for ticket follow up, documentation and updates, problem resolution, and ticket closure.

• Remote Assistance: Worked with Help Desk and Network Operations staff as appropriate to determine and resolve problems received from clients. Troubleshoot and resolved network connection issues focusing on network diagnostic.

COMPUCOM SYSTEMS CORP. BENSENVILLE, IL.

06/2000-06/2007 TECHNICAL SUPPORT SPECIALIST

• Perform local network administration, and desktop support tasks at client site.

• Perform network connectivity troubleshooting, Lotus Notes 5.0 support and troubleshooting. Compose and deploy various software images, document solutions in the enterprise-wide.

• Team lead of group responsible for providing desktop support services to Zurich Insurance, Schaumburg, IL.

• Performed, and coordinated operation of hardware repairs of servers, desktops, laptops.

• Configured LAN/ OS software such as Lotus Notes, Palm pilot, Blackberry.

• INACOM SYSTEMS, INC. LOMBARD, ILLINOIS.

09/98-2000 FIELD TECHNICIAN

• Provided warranty and contract repair service for Dell, Compaq, HP, IBM desktops and laptops, as well as for HP laser printers.

• Participated in short and mid- term HW/SW rollout and deployment projects, OS migrations such as OS/2 to Win NT 4.0 migration.

• Provided on-call service for small and medium corporate clients in LAN administration, implementation and troubleshooting tasks, over-network installations, LAN management routines.

JOBCO RECRUITING COMPANY CHICAGO, ILLINOIS.

5/1997 - 8/1998 PC TECHNICIAN

• Performed OEM system integration of servers and desktops per customers’ requests with further technical support and warranty service on-site and in service depot.

• Responsible for short term and mid-year rollout and deployment projects, OS migrations such as OS/2 to Win. NT 4.0 migration

• Responsible for management, billing, technical assessment, estimates, sales and customer service tasks in Niles store location.

ATLANTIC MEDICAR CHICAGO, ILLINOIS.

2/1997-/1998 LAB ASSISTANT

• Maintained the company’s computer equipments.

• Performed hardware/software installations and troubleshooting,

• Assisted users in using computers, provided user training for staffs, performed basic network administration and backup tasks.

• Environment: Windows 95 and Windows for Workgroups clients on Novell NetWare 3.12

EDUCATION & CERTIFICATIONS

• 2011 to Present---DeVry University Tinley Park, IL. MBA-Information Security..

• 06 01-2003-- LEWIS UNIVERSITY ROMEOVILLE, IL.-BS Networking Technology

• 06/88---CHICAGO STATES UNIVERSITY CHICAGO, IL. ---B.S. Business Administration

• 06/86----LOOP COLLEGE CHICAGO, IL.------AAS in Accounting and Finance

• 2000 - MCP Windows NT Workstation 4.0 certification (ID#1373866)

• 2001- MCSE 2000---- Microsoft Certified System Engineer (ID#1373866)

• 1999 - A+ certification (ID#D3CDTT4779)

• 2001--CCNA---Cisco Certified Network Associate (ID#CSCO10270648)

• 2001--CCNP----Cisco Certified Network Professional (IDCSCO10270848)

• 2004 NETWORK+ Certification (COMP10106855)

TECHNICAL SKILLS.

• Expert knowledge of the following operating systems: Windows 95/98, Windows NT 4.0 Workstation and Server, Windows2000 Professional and Server

• Extensive hands-on experience in network administration tasks such as creating user and group.

• Hands-on experience in Network implementation and deployment tasks such as TCP/IP, OS, Network Clients configuration .

• Expert knowledge and experience of desktop/laptop/server hardware troubleshooting, maintenance and repair.

• Expert knowledge and experience of Laser printers troubleshooting, maintenance and repair.

PERSONAL SKILLS.

• Excellent customer service and communication skills developed through work experience.

• Ability to manage multiple demands for commitment of time, energy and resources.

• Ability to effectively work in a highly stressful environment.

• Ability to work cooperatively as a member of a team.

REFERENCES: AVAILABLE UPON REQUEST

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