Customer Service Engineering
Resume:
Tracey Denise Causey
St. Louis, Missouri 63110
Cell Phone: 309-***-****
E-mail: ********@*****.***
High-quality, analytical and problem solving abilities, greatly organized, prioritize work schedules efficiently, effective time management skills and capable to get work done in a timely manner, Flexible and settle in quickly to new working environments, work well with people of diverse background, Communication and customer management capabilities, enthusiastic to complete organization objectives, great desire to learn and to continually advance the business goal
SUMMARY OF QUALIFICATIONS
Contribute more than 9 years of checking engineering drawings and three dimension models to ensure that all final drawings meet the company standard and procedure as well as meeting the quality on the line in order to built the parts in the shop.
Contribute 3 years as an EDS releasing analyst to ensure that the final drawings were uploaded into HVC system. This allows the corporate organization to view the final drawings.
Responsible for releasing complete Bills of Material (BOMs) and engineering models including engineering literature and specification documents
Ensure on time delivery of customer commitments without compromising quality of products.
Played a Key role as a liaison between Releasing and Engineering to resolve daily issues.
Help organization in driving Continuous Improvement Activities
Facilitated advance Engineering changes into Rastar Corporate system to avoid the stop of the assembly line and machine operation.
Verified data in the MFG/Pro system to confirmed inventory control.
Coordinated engineering packages to be distribute to checking team for assessment
Knowledge and familiarity with Geometric Dimensioning and Tolerancing, specifically ASME Y14.5
Communicate with the checking team planner to make certain the deadline of the packages received is met in a appropriate manner.
Supplied monthly reports to the supervisor of error metrics on all drawings in order utilize as a tool for awareness for future preventative maintenance of design.
Delegate responsibilities to 3 employees of the job duties that were required for the maintenance of the sale floor and layaway department
Exhibit a high level of Customer Focus
Entrusted with the most complex customer service issues as a result of exceptional ability to promptly resolve concerns and satisfy customers
Contribute 10 years of balancing cashiers daily inquiries to give surety the accuracy of the journal statement of each register.
Investigated, verified and or compared necessary information on (Computer Aided Design (CAD) model, reference data, marked prints) to assure the drawings and notices are completed, accurate, clear, conform to engineering standards, and following design practices that ensure performance of the intended function.
Assist the design checker team to achieve the largest number of drawings at the highest quality level of any business unit in the company.
Aided the drawing quality team to accomplished a 83% improvement rate with no fundamental errors
Evaluate electronically filed engineering documentation to make certain that the essential information is detailed properly.
Utilizes data from the Engineering Data System (EDS) to aid with the research that was require to carry out the task of the job
Review the drawings and notices for accuracy. By eliminating errors, the number of engineering changes to correct errors will be reduced, driving velocity and quality, while reducing costs.
Follows process re-designed to ensure that an engineering drawing and notice contains the information required to manufacture, assemble, and service a component.
Record information as to the quality of the engineering drawings and notices reviewed. This information is currently recorded in a spreadsheet format provided by the corporate Drawing & Notice Quality Team.
Mentor ideas with the detailer for design improvement that shall be discussed with the engineers to meet regulation of Caterpillar Standards.
Examine CAD models (when applicable), drawings, and notices thoroughly for omitted or incomplete information, errors, and improper practices.
Make sure a follow up is complete by looking over the latest drawing retrieved from the Product Data Management (PDM) system to confirm final drawing is retrievable.
Research Caterpillar Standards to ensure that all drawings meet the expectations of all manufacture parts.
Verify the Team Center engineering process management system to confirm that the correct drawings are in the right process and uploaded properly into the HVC system.
Accomplish the require procedure to make sure the correct information is recorded in the three systems.
PLM Team Center 8 engineering processing management system is a storage center system that helps in the management of all the processes, applications, and information required to design, manufacture, and support a product through its life cycle.
High Velocity Desktop (HVC) a components application that is managed and supported by different application groups throughout the corporation.
Design Collaboration Center is system which shared information across business unit, company, and country boundaries, reducing cost and NPI cycle time. More cost reduction and quality improvement ideas considered resulting in design optimization prior to release.
EDUCATION:
Southern Illinois University Carbondale
Carbondale, IL
Bachelor of Science, Industrial Technology
Graduated: August 2011
Course Curriculum completed includes: Six Sigma Green Belt, Geometric Dimensioning & Tolerancing, Manufacturing Processes, Applied Calculus, Project Management, Six Sigma Black Belt, Facilities Planning, First-line Supervision, Industrial Safety, Motion & Time Study, Cost Estimating, Production & Inventory Control, Computer-Aid Manufacturing and Lean Manufacturing
Illinois Central College East Peoria, IL
Classes include Basic Mechanical Drafting, Trigonometry, and Physic.
Illinois Central College Peoria, IL
Curriculum: Microsoft Certificate – complete Classes include Word, Access, Excel,
PowerPoint and Outlook. Graduated: May 2001
Illinois Central College East Peoria, IL
Curriculum: Data Processing Technology – 74 credits complete – Classes include Data Processing language of COBOL, Assembler, CICS, 3270 Emulator, D-Base, JCL, Spreadsheet, and Lotus. Other requirements include accounting, composition, DP Math algebra, economics, C++ and psychology.
Graduated: May 1995
EMPLOYMENT HISTORY:
Mechanical Design Checker
March 2009 – present
Belcan/Caterpillar
Mossville, IL
Mechanical Design Checker/Releaser Analyst
July 2003 – March 2009
Butler/Caterpillar
Mossville, IL
Merchandise Lead/Co Officer
October 2011 -Present November 2000 – August 2006
January 1993 –January 1997
TJ Maxx
Peoria, IL
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