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Customer Service Manager

Location:
Dover, DE, 19904
Posted:
July 09, 2012

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Resume:

*** ***** *****, *****, ** *****302-***-****• d0wgf9@r.postjobfree.com

Sophie C. Delima

Objective

To obtain a job in your organization, to bring to your organization enthusiasm, dedication, responsibility, and good work ethic, combined with a desire to utilize my skills obtained through experiences.

Professional Experience

May 2008 to present Holiday Inn Express Dover, De

Front Desk Associate

Responds in a professional and courteous manner to arriving, departing and in-house guest by providing accurate and timely information and services. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.

Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on phone.

September 2006 to May 2008 McDonald Dover, De

Crew Manager

Maintain and restock inventory

Provide customer service

Operate computerized cash register system

Assist manager

Help train and supervise new employees

April 2006 to Septmeber 2006 Chuck E Cheese Dover, De

Crew Member

Maintain and restock inventory

Provide customer service

Operate computerized cash register system

Volunteer Experience

Food Bank of Delaware

Food Bank of Delaware

Assisted the kitchen staff with packing and assembling meals for children at the Food bank's after school sites

Sort and organize food items in shelf by food types

Assisted the food bank nutritious with programs and classes in the community

Meals on Wheels

Delivered food to the elderly

Assisted in preparing meals for the elderly

Thompson Hospitality

Assisted the chefs in preparing nutritious meals for the college students

Assisted in serving meals to the students

Assisted Food Service Director in daily food production

Took inventory and assisted with calculated monthly food cost

Delaware State Early Childhood Education

Assisted in preparing nutritious meals for the children

Boys and Girls Club

Educate youth about exercising and healthy eating habit

William Henry Middle School

Teach fifth graders at a local school about healthy eating, the new “my plate”, and about the importance of the dairy group.

Activities

Food and Nutrition Club

Student Member of the Academy of Nutrition and Dietetics

Tennis

Achievements

Dean’s Honor list: 2008, 2009, 2010

The National Society of Collegiate Scholars: 2010 to present

Honor student 2008-2012

Member of the Kappa Omicron Nu Honor Society

Delaware State Thompson Hospitality Award

Skills

Fluent in French, Creole, and English

Education

August 2008 to May 2012 Delaware State University Dover, De

Department of Human Ecology

Major: Food and Nutritional Sciences

Bachelor Degree in Food Nutrition/ Dietetic

Grape Point Average: 3.29

References

References are available on request.



Contact this candidate