SUSAN VARNER
Katy, TX **449
920-***-**** (mobile)
CAREER OBJECTIVE
To pursue a career position which requires a motivated, dedicated, above-average employee and where individual achievements and performances will be recognized, thereby, allowing opportunities and personal and professional development.
EXPERIENCE
Accurate Air Systems-Houston,Texas 2009-2010
Disaptcher
DIspatch Techs
Contacted Customers
Set Up Jobs for Sales Reps
Charter Communications, Fond du Lac, Wisconsin, 1998-2009
Dispatcher/Data Services Coordinator/Lead Dispatcher
Dispatcher (1998-2001 and 2003-2004)
Schedule management for future installations
Time management for multiple installations for technicians
Customer service
Account collections for delinquent subscribers
Add equipment to customers accounts
Perform daily responsibilities to facility and expedite timely daily operations
Data Service Coordinator (2001-2003)
Provision modems for field use
Troubleshooting modem problems with customers and technicians
Provisioning Cisco and Ambit routers for the field
Maintaining Excel spreadsheets of router customers
Assist field technicians in resetting IP configurations on customer computers
Checking and responding to remedy tickets for business network customers
Lead Dispatcher (2004-2009)
In this position I performed all of the functions of a dispatcher in addition to the responsibilities listed below:
Create daily schedule for dispatch department
Assist dispatch team with the resolution of any issues that may have occurred during their shift
Assist supervisors with any tasks they needed completed
Train new employees for the dispatch department
Train all dispatchers on new software or job aids as needed
Trillium Staffing, Battlecreek, Michigan, 1995-1996
Assembly Line/Salvage Department Line Leader/Acting Team Leader
Various assembly line functions
Salvage Department Line Leader/Acting Team Leader
Prepared daily work reports
Assisted in preparation of work manuals
Prepared month end reports
Assisted in training of new associates
Maintained department filing system for all projects
Received training in FIFO and Kaban inventory systems
Susan Varner - Resume
Page 2
J.W. Wood & Associates, Battlecreek, Michigan, 1994-1995
Security Officer for Denso Manufacturing
Checked delivery trucks in and out of facility
Compiled security reports
McCamley Markeplace, Battlecreek, Michigan, 1985-1989
Sergeant of Security
Performed security functions for large shopping mall
Prepared daily reports
Portsmouth Police Department, Portsmouth, Virginia, 1981-1985
Police Officer
Performed general police duties which included patrols and traffic duty. During this time I investigated misdemeanors and felonies that included, but were not limited to, robberies, burglaries, suicides, domestic violence calls, and normal traffic violations.
Prepared all necessary daily reports
EDUCATION
Thomas Nelson Community College, Portsmouth, Virginia
Attended several semesters taking core classes
STRENGTHS
Highly motivated and goal-oriented
Accurate, thorough and precise in attention to details
Excellent organizational skills
Major strength is completing multi-faceted tasks within time constraints allotted
Loyal, dependable and willing to do whatever is needed to meet established goals
REFERENCES
Available upon request.