Faduma Abshir

**** ********* ** *** *

Columbus, OH 43228

206-***-****

cz8ufn@r.postjobfree.com

OBJECTIVE:

Seeking a position as a case manager and where I can utilize my experience, skills and knowledge in best possible way.

Skills, Knowledge, and Abilities:

• Strong organizational, planning, problem-solving skills.

• Strong customer service skills.

• Efficient in handling all the legal disputes arising out of health related services.

• Excellent management and leadership abilities.

• Ability to manage and prioritize the daily work effectively.

• Ability to communicate professionally, concisely, and effectively with internal and external customers

• Solid background in employment law and labor dispute mediation

• Functionally fluent in written and spoken Somalia

• Facility in cross-cultural

communications and diversity management

• Willingness to learn, develop skills and work to accomplish goals.

Experiences:

In Demand Interpreting-SystemATech, WA (4/2011-Current)

• Translator between a patient and a doctor to alleviate language barriers.

• Translates the patient's response back to the professional, using proper medical terminology. Interpreters may translate such information as the reason for a medical visit, past medical history and family medical history, as well as explaining medical and surgical procedures, giving medical care instructions, providing drug information and scheduling follow-up appointments.

• Support the office operations by answering the phone, taking requests, calling patients to confirm appointments, document encounters on the interpreter tracking system, do data entry, verify and schedule future appointments when necessary, do general troubleshooting, filing and photocopying.

Medical Records, WA (2009-4/2011)

• Completed paperwork in order to execute the proper assistance for clients.

• Identified the patients passing through critical condition and coordinate the services required to be delivered.

• Assured that patients and families proceed efficiently through the course of hospitalization.

• Performed other duties as assigned.

Shuttle Express 06/30-Jan 10 2010

Customer Service Representative

• Answered inbound calls in support of customer needs. Conveyed in a reassuring manner step by step instructions to the airport as coordinator.

• Deal with Client inquires, Complaints, and open and close duties

• Experience in Revenue handling

• Help train new Agents, as well as coach employees in Gen

Renton Villa 04/2009-current-6-2010

Medical Tech

• Provide Medicine to resident

• Answered phone call in evening when manager leave

• Order medicine for resident

Cashier, 2004 - 2006

King Fried Chicken Restaurant, Seattle WA

• Providing Excellent Customer service experience

• Handling all cashs and credit card transactions in the Restaurant.

• Servering the guest what their needs are and ordering food as requested

• Incharge of training new hires.

EDUCATION:

Highline Community College, Des Moines, WA

2006-2009- AS Degree

High School Diploma

Kentridge High School -2006

Active Volunteer for Highline Medical center for last couples of years

COMPUTER SKILLS:

• Microsoft Word, Excel, Access, PowerPoint, Outlook Express.

• Microsoft Windows XP

• Microsoft Office XP Professional

References:

Kim Couret -highline Medical Center 206-***-**** (2years)

Abdirahman Jama- President of Refugee Social Development Resources Center- 206-***-**** (6 Years)

Yasmine Mansour- Property Management Manager 206-***-**** (4Years)

Hamdi Ali Barre- Global Day care owner-206-***-**** (8Years)

Abshir Warsame- Simple Immgration Service LLC-206-***-**** (2Years)

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