Customer Service Human Resources

**** ******* **

Augusta, GA *****

Cell 706-***-****

Email: **********@*****.***

ORPAH R.FEDRICK

Objective: To obtain a position that will utilize my skills to help create a successful work environment.

SKILLS:

Hotel front desk clerk, I took reservation checked patrons in and out of rooms. I insured all customers’ satisfaction. Highly skilled in customer services I am a role model and able to motivate other to work effectively and in a timely manner. I have experience in Payroll Accounting, Tax Accounting, Peach-tree Accounting software, Quick Books Pro software, Managerial Accounting, Microsoft Access Word, Excel, Office, Outlook, Publisher, and Switch Board. I Type over 40 wpm, I am a Self-starter, and I have telecommunication experience, excellent communication skills and the Ability to build rapport with customer.

EDUCATION:

Graduated- 02/2001 Augusta Technical College Augusta, GA

Associate Degree of Applied Technology in Accounting

Graduated – 04/2012 University of Phoenix Augusta, GA

Bachelor of Science Business Management Degree Focus in Human Resources

120 Semester Credit Hour

EXPERIENCE:

9/2012 - Present Certified Payment Processing Carrollton, TX

Outside Sales

I visit local businesses and do a presentation of what my company can

offer them in payment processing. Help the to lower there cost will

increasing their revenue.

02/ 2007 - Present Richmond County Board of Education Augusta, GA

Substitute Teacher

I substituted for all grades at various schools in Richmond County.

I followed lesson plans that were left by the teacher.

I was able to keep order in the classes while carrying out my class room

duties.

04/2010 - 06/2010 U.S. Census Bureau Augusta, GA

Enumerator

Planned work by reviewing assignment area to determine organization of

neighborhoods and locate households for conducting interviews.

Conducted interviews with residents in assigned areas by following

stringent guidelines and confidentiality laws. Explained the purpose of the

census interview, answered residents' questions, elicited information

following a script, and recorded census data on forms. Assessed quality

control levels on selected addresses, determined which samples passed or

failed, and maintained records for quality control verification. Complied

with accuracy standards while maintaining high production rates.

Maintained records of hours worked, units produced, miles driven, quality

control results, and expenses incurred in the performance of duties.

Met daily with supervisor to review and submit work, and receive additional

instructions.

09/2008–03/2009 Teleperformance Augusta, GA

Insurance Specialist

Provide customer service to Wellcare Medicaid members.

Ensure that member receives quality medical care from providers.

04/2008 – 08/2008 Charlie Norwood VA Medical Center Augusta, GA

Volunteer

Assisted in the Acquisition department.

Assisted in the warehouse; pulled inventory orders for delivery,

organized warehouse supplies. Assisted with warehouse inventory.

07/2004 – 11/2005 SITEL Augusta, GA

Verizon Wireless Cell Phone Representative

Activated and troubleshoot all types of Verizon wireless phones.

Maintained customer account information.

Accepted payment from customers.

Assisted customers that needed technical assistance.

09/1998- 12/2000 Augusta Technical College Augusta, GA

Student Accountant, Internship

Reconciling and balancing PELL and HOPE Grants expenditure. Maintain

Student account information for their refund checks, Assorted, collated

and passed out PELL and Hope Grants refund checks

References are available on request.

Contact this candidate