Customer Service High School

**** ******** ** #**** *******, GA *****

678-***-**** • ***********@*****.***

JACQUELINE PERRY

OBJECTIVE

Seeking career advancement within an established company where direct experience would afford the opportunity for a position of responsibilities that utilizes my call center, customer service, analytical, professional, and organizational skills.

EMPLOYMENT

01/04 - 10/09 IBM/ Call Center Atlanta GA

Senior Entitlement Specialist / Analyst / Teleservices Rep

• Responsible for providing extensive support in regards to client’s maintenance contract inquiries

• Handled discrepancies, complaints and other issues while successfully initiating corrective actions as needed

• Accurately documenting all activities on each account processed

• Initiated contact with new potential clients in an effort to market global products and possibly establish new sources of company revenue

10/97 – 01/04 IBM/Call Center

Call Handle

• Received incoming calls from merchants in relations to hardware equipment issues

• Analyzed technical issues along with system engineers in an effort to identify hardware errors

• Devised and implemented repair action plans in conjunction with the technical support team

• Assisted service representatives with daily operation functions

EDUCATION

Sawyer Business College

Frankfurt American High School

REFERENCES

Upon Request

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