Manager Customer Service

CHARLES T. ALEXANDER

**** ********** ***** 312-***-****

Cincinnati, OH 45241 **********@*****.***

SUMMARY OF QUALIFICATIONS

Supply Chain Professional with experience in manufacturing and distribution environments. Proven strengths in problem solving and decision-making. Knowledge and experience in the areas of: Lean Manufacturing, Six Sigma, Total Quality Management, and Good Manufacturing Practices. Masters Degree in Business with excellent communication, interpersonal, and rapport building skills. A competent leader who thrives off developing and empowering teams.

PROFESSIONAL HIGHLIGHTS

CUMMINS INCORPORATED

• Involved in Six Sigma projects that increased productivity and reduced downtime.

• Created training program for technicians.

• Conducted Kaizen events to reduce change over times.

AVON PRODUCTS INCORPORATED

• Contributing member on a national project team to identify a Master Service Provider to oversee Avon’s contingency workforce recruiting. Annual spend in excess of $45,000,000 with a projected savings of 2% by transitioning to a MSP.

• Instrumental in co-leading a 3rd Party Logistics transition from one outside warehouse to another outside warehouse. Major undertaking with minimal impact to service.

FORD MOTOR COMPANY

• Lead a Corporate Initiative called the Return to Inventory Project (RTI); which identified over $2,500,000 in assets in my facility.

• Instrumental in rolling out Visual Factory; which organized and identified various production, work in process, and storage areas throughout the plant.

• Assisted with the implementation of Synchronous Material Flow (SMF), this reduced the line side inventory to a two-hour run time.

SIKA CORPORATION

• Reduced changeover time between chemical batches from 8 hours down to 5.0 hours through extensive Kaizen studies.

PROFESSIONAL EXPERIENCE

SAVE-A-LOT FOODS, Edgerton, WI 2009-2010

Assistant General Manager

Responsible for 4 supervisors and 50 hourly associates in a 350,000 square foot food distribution center.

• Accountable for servicing 49 stores by overseeing: receiving, order fulfillment, loading, scheduling, financials, maintenance, transportation, back hauls, and safety.

• Develop supervisory staff using formalized development plans, coaching, projects, and various training opportunities.

• Manage on site 3rd party transportation company.

CHARLES T. ALEXANDER 312-***-**** Page Two

CUMMINS INCORPORATED, Charleston, SC 2007-2009

Production Manager

Responsible for 4 supervisors and 100 hourly employees. P&L responsibility of $5,000,000.

• Mentor and develop supervisors and technicians.

• Implementation of Lean Principles and Six Sigma tools to drive process improvements.

• Establishment of and adherence to operational and financial metrics.

• Partner with the following support groups: safety, materials, engineering, quality, and customer service.

AVON PRODUCTS INCORPORATED, Glenview, IL 2004 –2007

Department Manager, Materials

Responsible for: receiving, warehousing, replenishment, and inventory control operations. P&L responsibility of $13,000,000. Manage 9 exempt associates and 200 hourly associates in a pick, pack, and ship operation.

• Manage flow of products in a 3rd party warehouse operation.

• Conduct formalized succession planning meetings with direct reports twice a year along with quarterly 90 day reviews.

FORD MOTOR COMPANY, Cincinnati, OH 1999 – 2004

Senior Production Advisor 2002-2004

Responsible for leading 3 supervisors and 100 hourly employees in an assembly operation.

• Accountable for meeting production and cost targets.

• Interfaced with quality control, procurement, safety, engineering, and maintenance.

• Assisted supervisors in team building and conflict resolution.

Production Advisor 1999 – 2002

Responsible for several production departments involving gear machining, clutch assembly, and final assembly.

• Involved in team development through weekly team meetings.

• Enforced safe work practices and adherence to safety guidelines.

SIKA CORPORATION, Marion, OH 1997 – 1999

Epoxy Plant Manager

Responsible for directing 3 supervisors and 50 employees in the manufacturing of specialty adhesives. P & L responsibility of $1,400,000.

EDUCATION

M.S., Management, 2003, Kettering University

B.S., Biology/Chemistry, 1994, Tuskegee University

PROFESSIONAL AFFILIATIONS

National Black MBA Association

Toast Masters

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