BRIDGETTE KLEIN

** ******** • Irvine, CA *****

Telephone: 714-***-**** • Cell: 714-***-**** • E-Mail: cxmq6e@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Over 31 years of strong and diverse sales and customer service experience and exceptional communication and interpersonal skills. Interact effectively with individuals from diverse backgrounds and disciplines. Consistently meet or exceed goals. Extensive experience and proven ability to lead, mentor, and execute while consistently maintaining high performance level in stressful situations. Area of expertise is in team building and motivation staff supervision and development as well as policy and procedure implementation. Strong management skills directing sales and operation personnel; including 40-50 loan officers, 10-12 processors and administration staff. Also managed wholesale teams nationwide ranging from 40-60 account executives.

Proven success in obtaining and maintaining accounts. Prepared profit and loss reports and forecasts and other related administrative tasks; create promotional mailers, rate sheets and prospective client & sales reports. Known for responding to rapid corporate and departmental changes and strategic adjustments by utilizing exceptional analytical, communication, coaching and process evaluation skills with a focus on results. Proficient assessing all clients needs, isolating problem areas identifying areas of opportunity and making profitable and results-driven sales recommendations.

Developed a huge broker base with over 400 accounts, extensive product knowledge of Conforming, Non-Conforming, A, Alt A, POA, Sub-prime, Hard Money, 2nds/125's, FHA, Modifications and Commercial Lending.

Key Strengths Include:

Proven track record for highest sales production within the wholesale lending environment, with over $5 million per month in funding, combined with an 80%+ closing ratio. Generated over $150,000 in net revenue within one month (2001, Specialized Direct Response). Impressive closing modification ratios of 75% with a high referral base.

Awarded Top Loan Processor for the Year – Funding over 600 loans (2003, 2004, and 2005) personal best, Loan Officer/Processor of the Year for funding 85 loans (2002), and Top Sales Person of the Month - 3 months consecutively (2000). Top in the industry – Modifications – 85% closing ratios!!! (2009,2010, 2011)

PROFESSIONAL EXPERIENCE

2007-2010 DIVERSA, INC., IRVINE, CALIFORNIA

VP Mitigation/Processing Department

2006-2007 1st NATIONAL LENDING SERVICES, FOLSOM, CALIFORNIA

Regional Sales Manager

2001-2006 CALIFORNIA MORTGAGE CAPITAL, SANTA ANA, CALIFORNIA

Manager – Processing Department

1999-2001 SPECIALIZED DIRECT RESPONSE, COSTA MESA, CALIFORNIA

Account Executive

1997-1999 AMERICAN LIBERTY FUNDING, IRVINE, CALIFORNIA

Manager - A Paper Lending Division

1995-1997 HEADLANDS MORTGAGE COMPANY, SANTA ANA, CALIFORNIA

Wholesale Account Executive

1992-1995 AMERICAN STATE MORTGAGE, IRVINE, CALIFORNIA

Senior Processor/ Manager

1989-1992 SEABREEZE MORTGAGE, FOUNTAIN VALLEY, CALIFORNIA

Branch Manager

1985-1989 UNITED AMERICAN BANKERS, COSTA MESA, CALIFORNIA

Corporate Executive Manager

1981-1985 T & T FINANCIAL SERVICES, TUSTIN, CALIFORNIA

Processor/Manager

EDUCATIONAL BACKGROUND

Diploma – Computer Programming – Golden West College – Huntington Beach, CA

AA – Certification/ MIS – DRE License – Notary Public

Computer Skills: Word • Excel • PowerPoint • Outlook • Explorer • Genesis • Encompass

Calyx Point • Contour • Data Trac • Sales Force • Quicken

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