CHRISTINA GILCHRIST

407-***-****

cx4ec1@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

IT Professional with 10 years experience, specializing in Point of Sale software and hardware operations. Demonstrated proficiencies in configuring, repairing, testing, installing and maintaining software / hardware for retail and restaurant locations. Effective at managing multiple sides of projects for complete system replacements, including staffing, training, Quality Assurance measures and ensuring appropriate equipment is up to spec.

POS Software Software & Tools Hardware

Aloha Symantec Ghost IBM 4695

WINDSS Dameware NT Utilities SurePOS 500

Prohost E-PIC QSR & V. 3.2 Posiflex Jiva, FT & HT

SIVA VNC Royal alpha 587 & 600SC

Freedom Systech Counsel 3000&5000 Javelin

Logic Controls Windows 2000, 2k Server & XP T7 Hypercom modules

PROFESSIONAL WORK HISTORY

Pomeroy IT Solutions, Hebron, Kentucky

Contractor Technician 2009 - Present

Responsible for desktop and point of sale installations around the Orlando area.

* Completed hardware systems refresh for a major three story call center, while coming in before lease end time frame.

* Refreshing the systems for Point of sale setups in local malls and Outlets of Orlando, continuing with a seamless transition without business interruption or downtime.

Universal Studios, Orlando, Florida

Programmer Analyst * November, 2008 – March, 2009

Responsible for the software support of 259 locations across theme park restaurants and retail

stores.

* Organized, tested and installed a complete food software replacement involving 503 terminals.

Creating the opportunity for revenue generating gift cards, split second credit card authorizations and quicker register updates.

* Tested new functionality created by the software venders, configured those required functions and

implemented them in 187 food locations. This gave a quality assured environment with no down time

to restaurants.

Point of Sale Supervisor * September, 2004 – November, 2008

Responsible for delegating and maintaining projects with the daily operations of the Point of sale

department.

* Led an installation team of 11 technicians and executed processes for the hardware platform replacement across the resort operation of 912 terminals. Providing a more rugged environment with suggestive selling guest display screens on each restaurant register podium, to generate increased profits and customer service.

* Wrote a 472-point specification list in the request for proposal (RFP) process to replace software in the restaurants resort wide. Resulting in the selection of a new vender with functionality and features for training and stability.

* Tested, selected and pitched new register hardware in both the restaurants and stores totaling 259 locations.Presenting the opportunity to test ergonomics, durability and functionality on all angles.

* Interviewed, placed and trained technicians in the point of sale department. Developed a team of six cross-trained professionals who maintained software, register hardware, network cabling and wireless, and menu configuration. The team successfully came in before time on all events throughout the year and replaced a whole resort of hardware in beating the install record three times.

Point of Sale Technician * February, 1999 – September, 2004

Repaired, configured, maintained and installed Point of Sale registers across the theme park.

* Maintained and created menu, screen and operation changes for the 175 restaurants; including City Walk restaurants Bob Marley’s, Margaritaville and Pat O’Brien’s. Enhancing flexibility and opportunity to change menus and chase the business.

* Trained trainers of restaurants in the Aloha software and cashier procedures. Providing consistency and on-site knowledgeable individuals for every restaurant location.

* Created procedures for software systems operations and maintenance. Offering a better visual aid to train new technicians and thousands of employees in restaurants and food cart locations.

EDUCATION

New Horizons Computer Learning Centers, Orlando, Florida

Updating Certification in Comp TIA A+ Tech, A+ Essentials and Net +

VALENCIA COMMUNITY COLLEGE, Orlando, Florida

Coursework toward an Associate Degree in Computer Science

ROADMASTER TRUCK DRIVING SCHOOL, Orlando, Florida

CDL certificate and license

COMPANY SPONSORED TRAINING:

Effective Communication Leading Others Providing Feedback

Developing Others Time Management Budget Planning

Project Management

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