Eboni K. Butler

**** **** ****** #*

Las Vegas, NV,

89108

702-***-****

cw56q9@r.postjobfree.com

Objective

Seeking an entry level and or a technical-level position, in which

I will be able to apply my resources in basic computer concepts, customer service, data entry, and or administrative assistance.

Qualifications

I have essential knowledge of Microsoft Works/Word and Excel. I retain a minimum typing speed of 60-65 WPM with 98% accuracy, and alpha numeric/data entry scores at 19,000 kph. I am an aggressive working individual, obtaining accredited experience in customer service, data entry, direct sales, administrative assistance, and the comprehension and collaboration of PCs.

Education

Computer Education Institute

2002-2003

PC Technician

Henderson, NV

Antelope Valley High School

1997-1998

General Education

Lancaster, CA

Relevant Experience

Member Care Representative Life Extension

10/08-11/11

Represent the essence of our supplement company, which is a global

authority on health, wellness and nutrition; as well as a provider

of scientific information on anti-aging therapies.

Assist member care customers with product information, order placing

via intranet iLed systems, processing various MOP such as credit card/debit card payments, and E-Check; as well as providing shipping and tracking information via UPS for orders placed.

Equipment Specialist Representative

Sprint/Nextel Partners-10/07-09/08

Provide dedicated customer service to Sprint/Nextel customers within

the Service and Repair Department for various products/ equipment to

utilize wireless services.(i.e. cell phones, PDA devices, wireless/ air cards for internet services, walkie-talkie/radio devices.)

Process orders for services using Microsoft Windows

based programs, as well as inventory reports for end of day processing.

Greeting customers via direct verbal communication and assisting with

sales, account maintenance, bill pay, and other services provided by the retail store.

Owner Relations Agent

CFI/Westgate

Resorts-11/2006-10/2007

Fulfill guest's dreams by providing a quality vacation experience that exceeds all expectations.

Provide "5-Star Customer Service" by assisting owners with mortgage and maintenance/tax payments for timeshare property, processing credit/check card and account debit MOP.

Assisting with customer requests for checking resort availability, booking reservations/ developer exchanging, depositing of ownership weeks/ banking with external exchange companies. (I.E. Interval International/RCI)

Answering owner related questions regarding contract terms, and documentation, including Truth and Lending Disclosures, and Warranty

Deeds.

Resourceful Experience

Typing 60-65 wpm with 98% accuracy, data entry, 10-key and alpha numeric(19,000 kph), customer service, call center, and administrative assistance. Inside sales and inbound/outbound call center representative.

References Available Upon Request

Contact this candidate