Office/ I.T. Assistant

Michael Scot Simmons

**** ***** ****** ****, **** 32

Denver, CO 80231

Home 303-***-****

*******.******@*****.***

OBJECTIVE

I am seeking a career of providing support and service in a professional environment.

SKILLS SUMMARY

I am skilled in repairing and refurbishing PCs, including replacement of hardware components, installation of operating systems, applications software, and antivirus programs. I am skilled at setting up computer systems and peripherals for the end user/customer. I am comfortable working within Microsoft Word, Excel, and Outlook. I have prior experience in mail room duties, supply ordering and receiving, and PBX system usage.

CAPABILITIES

- I have an extensive background in both internal and external customer support and service.

- I am organized and work well with other team members to achieve the common goal.

- I have the ability to learn quickly. Once I have learned a task, I am self motivated, and can work independently.

- I feel confident that I have the computer skills required to perform well in the position I am seeking.

EMPLOYMENT HISTORY

Facilities Support - (1999 - 2009)

New Horizons Computer Learning Centers, Englewood, Colorado

My duties included distribution of books, software, and hardware to our 5 centers, via company van. I was responsible for coordinating the allocation of laptops for our on-site courses, taught at the clients’ site. I learned to perform maintenance on PCs, laptops, and peripherals, including loading software onto machines in preparation for classes.

Communications Assistant - (1997 - 1999)

Schlumberger Reservoir Technologies, Denver, Colorado

I maintained the office supply room, and copy room. I ordered and checked in office supplies. I distributed supplies throughout the facility as needed. I performed mail room tasks, such as, sorting and distributing inbound mail, and posting outbound mail, and preparation of express courier shipments.

Sales and Service Consultant - (1996 - 1997)

Primestar Satellite Television, Greenwood Village, Colorado

Processed inbound customer requests, regarding programming changes, system troubleshooting, setting up service calls, and billing issue resolution.

Directory Assistance Operator - (1987 - 1996)

U. S. West Communications, Denver, Colorado

Processed inbound requests for phone numbers, area codes, and addresses, utilizing multiple databases.

EDUCATION HISTORY

Certificate, Computer Sciences, Minor: N. A. - (1984)

Front Range Community College, Westminster, Colorado

GPA: 3.0. I attended 1 year of classes, before having to return to work, due to economic reasons

G.E.D. - (1977)

Emily Griffith Opportunity School, Denver, Colorado

GPA: N/A, Major GPA: N/A

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