Customer Service Human Resources

Janet E. White

* ********* ******, *******, ** 19044 * 717-***-**** *

Objective

My objective is to obtain employment where my varied skills and positive personality will be used to the fullest for the benefit of your organization. My gifts and broad experience have uniquely qualified me to succeed particularly in the Customer Service.

Experience

6/2010-10/2011 Exec. Asst and Customer Service/Mother Earth Organics/Ambler PA Supporting CEO with broad requirements. Additionally: customer relations, marketing and product coordination.

2/2008-6/2010 On-Site Manager/Lake Norfork Inn/Henderson AR

Responsible for General Management of All Hospitality related issues including: Human Resources, Food, Beverage, Front Desk and Housekeeping staff.

Handled employee and or managerial issues as they arose. Prepared employee handbook for employee training. Managed weekly employee shift schedules and tallied time cards.

Audit Responsibility duties included: audited and confirmed all day and night shift receipts. Deposited monies and sent daily credit card batches.

Resource Management duties: Ensured that equipment and facilities are in top working order.

Guest Services: Greeted registered, assigned rooms and issued keys to guests. Addressed inquiries pertaining to hotel services, made and confirmed reservations. Booked and coordinated special events.

Some Concierge Services.

8/2003-4/2006 Assistant/Law Offices of Emma L. Oh/Philadelphia PA

Maintained personal and client files.

Handled correspondence and scheduling.

Court liaison, filing documents.

Basic office responsibilities.

2001-2002 Para Transit Dispatch/Halsell&Harris Assignment w/SEPTA/Phila. PA

Provided same day transportation trip support to patrons and agency transportation staff. Problem solved and anticipated travel logistics in a timely manner. Kept carrier drivers abreast of critical information as it to weather, traffic or vehicle breakdowns.

1998-2000 Time Share Sales Rep/Split Rock Resort Inc./Lake Harmony PA

Point of contact for face to face sales. Giving tours of resort while made clients comfortable and gained their confidence. Convincing the client of the benefits of the vacation program. Closed the sale: explained the contract and authorized their signatures. Made follow up phone calls and periodic courtesy calls.

PG2

Janet E. White

8 Churchill Circle, Horsham, PA 19044 * 717-***-**** *

1996-1998 Front Desk/Night Auditor/Pocono Mountain Lodge/White Haven PA

Posting daily receipts, bookkeeping and deposits. Transferring information to computer and emailing to main office. Handled any phone calls check-ins and guest services. Prepared housekeeping and check out reports for next day.

1995-2001 Honks & Squeeks Clown/Owner/Child Entertainer/White Haven PA

Face painting, animal balloons, comedy magic, games and entertaining children. Self promoting and advertizing.

Education

Graduated 1973 Ramapo High School Franklin Lakes, NJ

Graduated 1989 Brookdale Community College Lincroft, NJ

Program Graduate

Certificate in Dental Assistant and X Ray License

References

References are available on request.

Contact this candidate