Marci Ziemski, RN. , B.S.N.
Bel Air, MD 21015
July 2007 – May 2010
Clinical Educator Specialist (XLHealth Corporation)
Effectively provided training programs for in-market and corporate locations for staff and specific patient populations, utilizing a variety of training tools that included Web based trainings (using the “Go To Meeting” format), large group and in-person individual nurse seminars.
Developed educational materials and instruction including objectives, content and evaluation tools for all clinical corporate and department trainings in disease management (Diabetes Educator, Cardiovascular and Heart Failure, COPD and ESRD) for company administered health plan
Active in the development of health plan care management and disease management department policies and procedures.
Acted as liaison to one or more client vendors, providing clinical support and training while assuring program continuity and adherence to defined care management protocols.
Established and maintained positive relationships with nursing care management teams in market as well as inter-departmental and corporate staffs.
Coordinated, developed and presented various interdisciplinary educational offerings to corporate and department based nursing employees.
Maintained “Super User” status as resource for department related to IT programs such as: FACETS, Sharepoint, OnBase, Social Services Coordinators (SSC), MEDCO pharmacy systems and the in-house nurse care management medical record documentation system XLCare.
Organized, prepared and delivered community outreach programs.
Traveled to market states providing on-going trainings up to 50%
Performed other related projects as needed.
All positions below are with the Medstar Health System (Includes 4 Baltimore area acute care hospitals: The Union Memorial Hospital, Franklin Square Hospital, Good Samaritan Hospital, and Harbor Hospital)
June 2000 – July 2007
Cardiovascular Services Coordinator/ Nurse Educator (Corporate Medstar)
Project lead for a highly successful physician referral generation program that successfully increased overall, and new, patient revenue for a four hospital health system by implementing several key educational programs and using a steadily declining budget.
The program purpose increased revenue for the system’s cardiac and vascular service lines. This involved the development, marketing and education of the medical and patient community about various cardiovascular topics and services. Responsibilities also included developing close relationships with system cardiologists, vascular specialists and primary care physicians/office staffs.
Developed and taught a consultative and educational sales program for cardiac and vascular hospital services.
Responsible for organizing, preparing, and implementing physician programs and activities.
Assisted in all sales aspects for developing related marketing campaigns.
Supervisor for the system wide community Telephonic based Call Center with responsibility for day to day operational oversight for the community telephone registration and support lines designated for cardiac and vascular services.
Developed and evaluated course curriculums for various health related topics for community organizations, health fairs and specific targeted patient populations.
Assisted in the program development, training, mentoring and evaluation of University and School of Nursing students for internal department staff internships.
Provided Nursing CEU approved programs to department nursing staff
Program Manager for the development and coordination of the Heartscan CT Imaging screening program in 2 system hospitals
Developed and interpreted reports/statistics related to cardiac and vascular services and Heart Scan program.
Assisted in developing marketing campaigns for print, radio, and television.
Secured and organized resources to conduct corporate and interdisciplinary team seminars, community events and activities.
Developed and maintained records (program designs, profit and loss statements, evaluations, attendance records) and statistical data on each community activity and utilized data to evaluate them.
Participated in multi-disciplinary quality and service improvement teams
May 1998 – June 2000
Cardiac and Pulmonary Rehabilitation Nurse (Franklin Square Hospital)
Involved in planning, developing, and implementing the new Cardiac Rehabilitation Program (Phases I, II, and III).
Worked closely with hospital cardiologists and pulmonologists in the development of program policies and procedures.
Responsible for developing and updating the program policy and procedure manual.
Assisted in obtaining the first Cardiac Rehabilitation National Program Certification.
Curriculum development and implementation of a comprehensive cardiac education tool for both the cardiac rehabilitation outpatient and community outreach programs. This includes teaching and recruitment of guest speakers.
Community Outreach—Developed curriculum and provided instruction and evaluation for area health fairs, system-wide screenings, and various off-site organizational happenings.
Responsible for hiring, orienting, precepting, and mentoring of new staff members.
May 1994 – May 1998
Clinical Educator Nurse (Franklin Square Hospital)
Curriculum development, implementation, evaluation and education as the Diabetes Educator for inpatient and outpatient diabetes and Nurse Educator for the obstetrics and medical/surgical related programs (including individual and group class instruction).
Community Outreach Coordinator involving community needs assessment and coordination, development and evaluation of area outreach programs.
AHA CPR/First Aid Education Coordinator and National Safety Council CPR/First Aid Instructor both community/staff
May 1986 – May 1994 (Franklin Square Hospital)
Critical Care Nurse
Responsible for the critical care and education of the critically ill patient and their families.
Unit Quality Assurance representative responsible for the development and tracking of quality review indicators for critical care issues.
Staff team lead and charge nurse, mentor and preceptor for all new ICU staff
May 1984 – May 1986 (Franklin Square Hospital)
Staff Nurse/Cardiac Step-down and Medical-Surgical Unit
Responsible for the care and education of the Medical-Surgical patient and their families
Staff rotational team lead and charge nurse and preceptor.
Bachelor of Science in Nursing, 1984, University of Maryland at Baltimore
RN License R086373, State of Maryland, 1984
Chronic Care Professional (CCP) Certification, 2009, Health Sciences Institute
First-Aid and CPR Instructor, National Safety Council (active); AHA (inactive)
Proficiencies, Personal Skills and Abilities:
Proficient in: Internet, Go To Meeting, Microsoft PowerPoint, Word, Excel, Visio, Outlook
Ability to manage and prioritize multiple tasks with excellent critical thinking skills
Effective large group and individual communication and presentation skills
Ability to work well as part of an interdisciplinary team
Passion and commitment to excellence
Available upon request
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