Customer Service Sales

CAROLYN BERRY

940-***-**** • **********@***.***

CAREER PROFILE

Proven expertise in developing and nurturing strong relationships with clients and strategic partners to secure current and ongoing business, expand market share and identify new opportunities within the market.

Exceptional ability to analyze existing operations and developing process improvements, creating innovative training programs.

Creates compelling training programs conducive to learning through strong curriculum development, creation of policy and procedure manuals, logistics coordination and problem resolution.

Organized monthly meetings between sales and operations to ensure smoother transitions between departments and increase productivity.

Marketing & Business Development • Corporate Training ¬• Needs Assessment • Sales Training

Instructional Design & Implementation • Relationship Building • Client / Customer Service • On-Site Logistics

Staff Training & Management • Project Management • Program Evaluation & Enhancement

PROFESSIONAL EXPERIENCE

Cadence of Arcadian, Lafayette, LA • 2011

Support Services Caseworker Supervisor

Supervise eight support caseworkers that oversee/coordinate the state of LA welfare waiver programs. Support Coordination utilizes the components of intake, assessment, service planning, linkage, monitoring / follow-up, reassessment and transition/closure. Train new hires on all procedures for waiver programs

Trinity Air Condition, Denton, Texas • 1996 to 2010

Office Manger

Handled day to day operations including accounts payable/receivable. Coordinate with venders, and temp staff to ensure work was completed on time and budget. This was a family owned and operated company.

CWD, Dallas, Texas • 2009

Director of Commercial Sales

Oversaw all aspects of commercial and industrial sales for the Dallas metropolitan region. Facilitated monthly meetings between the sales department and operations and weekly meetings with the sales department. Fostered feelings of good will between company and clients. Developed key relationships with vendors.

• Hired, trained and mentored an exceptional team of 4 sales people in delivering impeccable customer service, coaching team to meets individual sales goals.

• Minimized the loss of key accounts by working closely with customers to resolve their concerns and save the account.

• Developed key marketing strategies to further penetrate the market in developing new business and increasing volume with existing customers.

• Designed a comprehensive company policy and procedure manual to streamline operations and clarify company regulations.

• Collaborated with all departments to maintain quality customer service levels.

Carolyn Berry • Page 2 • **********@***.***

CENTENE CORP, Austin, Texas • 2007 to 2008

Corporate Trainer, IMHS

Design and execute comprehensive training programs to educate the public on the Texas Foster Care System.

• Disseminated marketing and informative materials to foster families, government agencies and child advocates.

• Trained Mental Health Providers on the new foster care program as it relates to Medicaid and IMHS.

• Developed curriculum for providers and key stakeholders to provide accurate, current information regarding foster care programs and attract new providers to the IMHS/Centene family.

• Planned and coordinated venues, refreshments and materials while adhering to budgetary guidelines.

PROFESSIONAL EXPERIENCE, continued

DENTON CITY COUNTY DAY SCHOOL, Denton, Texas • 2000 to 2007

Executive Director

Oversaw all aspects of a nonprofit preschool for low-income residents, including budget development & management, financial reporting, marketing and recruiting, hiring and training of staff and volunteers. Managed all public relations, marketing, fundraising and community events.

• Collaborated with board of directors and other nonprofit agencies in leading the organization from a deficit of $65,000 to an operational surplus of $225,000, within the first two years, increasing enrollment by 25%.

• Wrote numerous successful grant proposals to secure funding. Developed age-appropriate curricula for the children, a parent handbook, and brochure for the community, a monthly newsletter and calendar.

• Earned the Outstanding Preschool of the Year Award in 2006.

• Maintained the highest rating with Child Care Management Services.

TEXAS WORKFORCE, Denton, Texas • 1999 to 2000

Career Development Consultant

Provided career counseling guidance to welfare recipients to assist them in securing employment.

• Built and maintained strong relationships with local business owners to promote welfare to work programs and secure opportunities for welfare recipients to make productive contributions.

• Collaborated with other non-profit agencies with complimentary missions to further expand and develop career-related programs.

BIG BROTHERS & SISTERS OF NORTH TEXAS, • 1995 to 1998

Senior Case Manager

Worked closely with clients and colleagues to create positive experiences for needy children by organizing special events, training volunteers and resolve issues that arise.

• Partnered with the Director and district committees to coordinate successful events, develop age-appropriate curricula and match volunteers with children based on a variety of criteria.

• Edited and published a monthly newsletter to inform volunteers and the community on activities of the organization.

EDUCATION

MASTERS OF BUSINESS ADMINISTRATION

Texas Woman’s University, Denton, Texas

BACHELOR OF SCIENCE, FAMILY STUDIES

Texas Woman’s University, Denton, Texas

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