Six Sigma Manager

Jeffrey Douglas Hines

** **** ****** ***** 301-***-****

Gaithersburg, MD 20878 LinkedIn crwa1x@r.postjobfree.com

Senior Strategy Manager

Proven senior manager with extensive experience in Medical Device, Bio

Tech, Telecom, Federal Contracting and Business Development and General

Management. Demonstrated skills in decisive leadership, Lean Six Sigma,

Operations and organizational effectiveness. Outstanding Communication

skills.

AREAS OF EXPERTISE

|Strategy Deployment |Customer-Facing Operations|Operations Management |

|Project Management | |Leadership |

|Business Development |Lean Six Sigma/Process |Organizational |

| |Improvement |Effectiveness |

BUSINESS EXPERIENCE

Accenture Federal services, Arlington, Virginia 8/2008 - Present

Accenture is a global management consulting, technology services and

outsourcing company, with more than 249,000 people serving clients in more

than 120 countries. Accenture collaborates with clients to help them become

high-performance businesses and governments.

Manager (8/2008 -Present)

Senior Consulting Manager with client relationships in commercial, telecom,

DOD and medical devices/bio-tech industries responsible for client

execution and strategy deployment on over $5MM in client benefit.

. Drove strategic planning and project selection across multiple DoD &

Commercial clients. Outcomes include strategic plan development and

metrics deployment.

. Led projects for improvement of business operations for large postal

system. Outcomes include marketing plan for commercial mailer process

and cycle-time reduction for key stakeholder process(30% improvement)

. Led client teams in Customer First Initiative. Outcomes include improved

Interactive Voice Response system and additional improvements to customer

outreach process (Marketing).

. Implemented Lean Six Sigma across multiple agencies. Outcomes include

improved investigation process for Federal Judicial agency, improved

Foreign Military Sales process to improve revenue generation, streamlined

process for large mailer billing cycle

. Core team member for extended engagement with Department of Defense

agency. ($2.4MM in incremental revenue)

. LSS Training and Strategy for Department of the Army Logistics Agency

. Value Stream Mapping for Large Telecom Client. Outcomes include reduction

in cycle time for customer issue resolution and additional data analysis

to improve Customer Satisfaction Index

. Business Development experience in DoD environment.

Invitrogen Corporation, Frederick, Maryland 09/2006 - 8/2008

Global Company which provides products and services to pharmaceutical and

biotechnology companies, as well as academic and government research

institutions. The company's areas of focus include genomics, proteomics,

bioinformatics, cell culture, and cell biology.

Senior Manager, Functional Excellence (9/2006 - 8/2008)

Responsible for East Coast Process Improvement operations management.

Managed 5 internal resources employing both Lean and Six Sigma strategy

across the company to the benefit of the company of approximately $8MM.

. Developed implementation strategy for East Coast operations and served on

leadership team for global implementation. Resulted in 50% improvement in

project closure rates.

. Led several key projects across the business and delivered $2.8MM in

savings. Projects covered EHS, Product Sales Delivery, and Supply Chain

Improvements

Breakthrough Management Group, Longmont, CO, 08/2005-

09/2006

Global performance excellence firm that helps organizations link strategic

vision with business results through specific methodologies: Strategic

Planning, Change Leadership, Lean, Six Sigma, Design, Innovation, and

Supply Chain Management.

Consultant, Master Black Belt/Lean Master

. Managed multiple projects across several client companies

(Pharmaceuticals, Insurance, Financial Services) and several industries

(Healthcare, Banking, Manufacturing, Operations, Service & Aerospace)

. Developed advanced curriculum, including

Smith & Nephew Orthopaedics, Memphis, TN 6/2002 - 8/2005

A multinational medical equipment manufacturing company that is the world's

largest producer of arthroscopy products, second-largest producer of

advanced wound management products, third-largest producer of trauma and

clinical therapy

Senior Manager, Service Quality

Responsible for implementing Continuous Improvement tools in the

traditional quality organization.

. Developed and initiated service metrics for Customer Facing Operations,

Forecast Accuracy, and Logistics

. Designed and implemented Causal Analysis and Corrective Action plans for

service failures

. Developed Corrective Action/Preventive Action modules interface for SAP

Six Sigma Master Black Belt, Office of Operational Excellence

Responsible for implementing Continuous Improvement tools in the

traditional quality organization.

. Drove the implementation of Six Sigma methodologies throughout the

$1.2BOrthopaedics division

. Facilitated development of the deployment plan for Six Sigma / Design for

Six Sigma

. Created modules in support of critical customer initiatives including

Lean Manufacturing, Change Acceleration Process (CAP), Workout, Service

Delivery, and Six Sigma

. Served as a subject matter expert and resource leader for focus areas

such as variance reduction, statistical methods, and training

. Coached Six Sigma green belts in successful project execution and

specific tool usage

. Achieved total cost benefits in excess of $3MM in this role

Senior Quality Engineer, Corporate Quality Group

Responsible for implementing Continuous Improvement tools in the

traditional quality organization.

. Led process improvement, design review and administrative support

. Developed the company Six Sigma / operational excellence program as a

key team member

. Designed and delivered the Six Sigma champion training module for senior

executive staff

Solectrton Global Services, Memphis, TN 4/1999 -6/2002

Solectron Corporation was a global electronics manufacturing company

for original equipment manufacturers (OEMs).

Senior Six Sigma Specialist (MBB)/Continuous Improvement (CI) Manager

Responsible for implementing Continuous Improvement strategies such as Lean

Six Sigma and other quality methods in fast depot repair contract

manufacturer.

. Managed the continuous improvement department with full P&L

responsibility and total impact of $4 MM

. Directed an elite team of three Black Belts and 25 CI Associates focused

on solving supplier part performance and manufacturing process issues

. Led a project to develop the initial Microsoft X-Box repair process with

first year sales in excess of $18 MM

. Developed and implemented Six Sigma processes, root cause analysis and

seven-step problem solving techniques

. Facilitated Lean initiatives including development of visual factory

specs; led 12 Kaizen Blitz events

. Achieved a $1.1MM cost savings in fiscal Q4 2000 and $3.8MMin FY2001

General Electric Company, Philadelphia, PA 8/1997 -4/1999

A leading products and services company that help solve some of the world's

toughest problems

Senior Six Sigma Specialist (MBB)/Continuous Improvement (CI) Manager

(0/0000 - 0/0000)

Six Sigma Black Belt for Power Generation Company within the Industrial

Products Division

. Achieved Black Belt Certification and Advanced Leadership

Training(Technical Leadership Program)

. Successfully completed improvement projects resulting in a 50% reduction

in electrical assembly areas and a 30% test cycle improvement

. Completed and mentored projects with a total business impact of $3MM

United Technologies Corporation, Collierville, TN & Bloomington, IN 8/1990

- 8/1997

A $37B company whose products include Carrier heating and cooling (HVAC),

UTC Fire & Security systems, Hamilton Sundstrand aerospace systems and

industrial products, Otis elevators and escalators, Pratt & Whitney

aircraft engines, Sikorsky helicopters and UTC Power fuel cells.

Operations and Manufacturing Engineer (0/0000 - 0/0000)

Responsible for operations and production enhancements including flow

design, cell layout, cell management and

. Managed a PTAC business unit with 55 employees while increasing

throughput by 60%

. Assisted with new process development and deployment and startup of an

environmentally safe non-Chloro-Fluoro Carbon assembly line

. Facilitated 8 successful Kaizen / JIT seminars with Mr. Ito, Shinjujitsu

Company, as Master Facilitator

professional associations

American Society for Quality (ASQ), International Society of Six Sigma

Professionals (ISSSP)

certifications

Six Sigma Black Belt, Master Black Belt III and Design for Six Sigma Tool

Master Certification, Lean Enterprise Design Certification

(CQA)Certified Quality Auditor by American Society for Quality

Education

MBA, Fox School of Business, 2012

Temple University, Philadelphia, PA

Bachelor of Science, Mathematics/Mechanical Engineering, 1995

LeMoyne-Owen College/Christian Brothers University, Memphis, TN[pic]

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