Resume

Manager Customer Service

Location:

Akron, OH, 44312

Salary:

$40,000 to $45,000

Posted:

January 20, 2012

Contact this candidate

Resume:

JOELLEN VINEZ

**** ******* ***** 330-***-****

Akron, Ohio 44312 crtu8d@r.postjobfree.com

Objective:

Qualified for mid-management administrative assignments, requiring efficiency and multi-tasking capabilities. I am looking forward to working with another company to learn more and therefore strengthen my skills & knowledge. I have been with my current company for over twenty years and therefore I have gone as far as possible. I look forward to working at something new.

Qualifications:

• Performed Accounts Receivables and Accounts Payable for General Ionics Divisions, Ionics Incorporated – a small division of a large corporation on the New York Stock Exchange. I reported directly to the accounting department and the CFO.

• Developed numerous spreadsheets and information charts for use within a sale and service organization. Specifically, charts to track the production of sales representatives and telemarketers, and accounts spreadsheets to track expenses and revenue. Also, spreadsheets to report information to the human resource department of the corporation.

• Processed biweekly payroll and monthly commissions through ADP – approximately 100 employees.

• Performed Human Resource duties for General Ionics Division, Ionics Inc. Including experience in staffing, discipline, records management, travel arrangements, and benefits administration.

• Developed complete benefit package for General Ionics Division – including Medical/Dental/Vision, Life Insurance, Short Term Disability, Long Term Disability, Long Term Care and Supplemental coverage’s.

• Performed Administrative Support to the Director of Operations – all out going correspondence and inner company reports and memorandums.

• Directly managed the clerical support for four branch offices, including training manuals and direct training of personnel.

• Detailed training in customer service and satisfaction

• Strong verbal and written communication skills.

Education/Computer Skills/Miscellaneous Skills:

• Bachelors degree in Accounting – University Of Akron, August 2007

• College courses applicable

Microsoft Access

Microsoft Word

Microsoft Excel (very strong in this area)

Microsoft PowerPoint

• Ability to type 80+ words per minute

• Working Knowledge and practice in Visual

• Working Knowledge and practice in ADP Payroll

Career History:

Administrative Coordinator – Puronics Retail Services 2006-Current

887 Hampshire Road, Suite I Manager: John Malucky: 513-***-****

Stow, Ohio 44224 Corp. Mgr. Kathy Sciubba: 925-***-****

330-***-****

Administrative Assistant – GE Ionics 2005 – 2006

289 Remington Road Manager: John Malcuky: 513-***-****

Cuyahoga Falls, Ohio 44224 Corp. Mgr. Kathy Sciubba: 925-***-****

330-***-****

Executive Assistant – General Ionics Division 1999 – 2005

Office Manager – General Ionics Division 1996 – 1999

Sales Secretary – General Ionics Division 1990 – 1996

3380 Cavalier Trail President: David McKinley, Retired

Cuyahoga Falls, Ohio 44224 Accountant: George Kennedy, Retired

(Reference: 330-***-****)

330-***-**** HR Director: Julie Seger,

(Reference: 412-***-****)

**Puronics Retail Services, Inc. is the new company name of General Ionics Division, Ionics Inc. Ionics Inc. was sold to General Electric in 2005 and in 2006 this division was sold to inner company management. I have worked for the same company since 1990**

Billing Clerk (Data Entry) Part Time – Medpro Billing 1993 – 1995

Receptionist – Metropolitan Veterinary Hospital 1989 – 1993

Quaker Square Hallmark/The News Stand 1985 - 1989

Business References:

David J. McKinley Previous President of General Ionics

3586 Leafland N.W.

Uniontown, Ohio 44685

330-***-****

George Kennedy Previous Accountant for General Ionics

10548 New Buffalo Road E-mail: crtu8d@r.postjobfree.com

North Lima, Ohio 44452

330-***-****