Penny M. Thatcher

Fremont, CA *****

510-***-****

crsyma@r.postjobfree.com

Objective: To obtain a challenging position in general office administration/customer service specializing in professional growth by utilizing my skills and experiences in customer service and over-the counter sales.

Employment:

7/02 to 7/10 Tri CityVolunteers Fremont, California

Food Intake Clerk / Thrift Store/ Office Clerk: Answering phones,distributing goods and service to clients, filing, filling

out statistics on clients, sorting donated clothing, retail over the counter sales for store goods.

9/00 to 7/02 Diversified Personnel Service Hayward, California

Temporary assignments performing such duties as general office administration including, answering phones, filing, FAXING

and other assorted office duties.

5/95 to1/00 PCDC/Artek Fremont, California

Receptionist for busy computer parts sales and distribution company. Fully trained on Panasonic multi-line phone and voicemail system. Other duties included general office administration, filing and ordering office and warehouse supplies.

1/95 to 5/95 Relisys Milpitas,California

Receptionist for busy switchboard. Sorting/distribution of mail, filing, FAXING, general office administration. Also assistedRMA returns department with data entry and maintaining customer lists.

10/92 to 8/94 CUCInternational Dublin, Ohio

Customer Service Representative for large telemarketing firm. Various duties included general office administration, data entryand confirmation of sales via telephone.

Education:

Mission Valley Regional Occupational Program Fremont, California

Certified in Windows, Microsoft Office, data entry, typing and clerical administration

Summary:

Extensive experience as a receptionist and as a general office assistant. I have had extensive experience working with customers through a busy call center environment and face to face over the counter. I also have some retail sales experience. Other skills include being well organized, good communication skills,ability to solve problems, excellent computer skills and the ability to work independently with little supervision or as a member of a team.

References: Available upon request