|Ms. Daunte Marie Slettebak
**** **** ******** ****, #****
Tempe, Arizona 85283
Job Objective: Travel Agent or Reservations Sales Agent
•Excellent listening and communication skills.
•6yrs Reservation Sales, Receptionist and Call Center Agent experience.
•Inbound/Outbound Sales, Business Writing, Composition, Charting and Travel Scheduling.
•Various Software, CRT Systems, E-mail and Internet Scheduling experience.
•A/R, A/P, Billing, Coding, Scheduling, Data Entry, Heavy Phones, Typing, Fax, File and Copy Work.
•Booked and sold Corporate, Leisure and Group Travel Packages. Including air, hotel and cars.
•Operated multi-line and reservation phone systems for client satisfaction.
•Operated various software programs such as Apollo, Sabre and System One, MS Word, Power Point, Publisher, Page Maker and various CRT Systems and Outlook.
•Processed cash deposits, check and credit card transactions and book-keeping duties.
•Retail Sales, B2B Sales, Telemarketing, Marketing, Call Center Sales, Advertising Sales.
•Cashiering, Inventory and Sales Presentations.
•Greeted, directed and answered questions for customers by phone and in person.
•Scheduling and processing customer reservations, sales and ticketing duties.
•Marketing and Advertising, Public Relations, negotiations and problem solving duties.
•Customer Service and disarming techniques and public relations training.
•Airport CSR, Reservation Sales Agent, Help Desk Agent, Ticket/Gate Agent, Bag Claim Agent, Ramp Agent, Provisioning Agent and Inflight Agent.
Fulltime Student, DeVry University, Bellevue Campus, BA Degree, Technical Management/Tourism.And Master Degree in Human Resource Management. Transfer to Mesa, Az. Campus. 10/10-present, GPA 3.00.
CNA-Nurse And Home Health Agent, Seattle, Wa. 7/03-6/10, CNA, NAR Nursing Lic. Wa. State.(Catholic Community Services, Maxim Healthcare, Valley Hospital, Evergreen and Eagle Healthcare)
Reservations Agent/CSR, Bellevue, Wa. 12/98-8/99(Hopelink-MSC Transportation)
Airport CSR, Reservations Agent, Inflight Agent, RNO, PHX, SEA, 10/88-4/95. Airport Reservations Agent, Ticket Counter, Gate Agent, Airport Help Desk Agent, Ramp and Provisioning Agent. (America West Airlines, Mark-air Airlines, American Airlines)
BA Degree in Technical Management and Human Resources, DeVry University, Mesa Campus, 10/10-prest, GPA 3.00.
Basic College Course Work, Mesa Community College, Mesa, Az., 1/09-6/09, GPA 4.00.
RDA Lic# Wa. State, Dental Services, Everest College, Renton, Wa., 7/06-5/07, GPA 4.00.
Diploma, MAA, Front Office Administration, Pima College, Renton, Wa., 8/05-2/06, GPA 4.00.
CNA Lic# Wa. State, Nursing Program, Renton Technical College, Renton, Wa., 4/03-8/03, GPA 3.00.
Certificate, Desktop Publishing and Computers, Lake Washington Technical College, Kirkland, Wa.,6/96-3/97, GPA 4.00
Diploma, Airport and Travel Services, International Air Academy, Vancouver, Wa., 5/88-7/88, GPA 3.00.
AA Degree, Advertising and Graphic Design, Seattle, Wa., 9/84-6/86, GPA 3.00.
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