Summary

Senior Level Technical Support Specialist with 13 Years of overall experience and 8 years recent experience in the Financial and Market Data Sector. Expertise in PC/Desktop support, remote access support, hardware and software support, market data/trading platforms and knowledge of LAN/Networking. Excellent communication skills, team oriented and dedicated professional.

Skillset:

PC/Desktop Support - 13 years

Market Data/Trading Platforms – 4 years

Knowledge of LAN/Networks – 8 years

BlackBerry / PDA Devices – 8 years

Technical Skills

Market Data/Trading Platforms:

Thomson One, Reuters 3000Xtra, Bloomberg, Intex, Factset, Thomson One Banker, Analytics, T3, Tradeweb

Software Technologies:

Microsoft Office, 97-2007, Lotus Notes 4.6, Veritas Backup Exec 9.0 for Windows Servers, HP OpenView (NNM), Norton Ghost 7.0 & 8.0, EssBase Client 1.5, Webmin 1.0., Citrix Metaframe XPe and PS4, PC Anywhere 10, Exceed 7.0, DameWare Remote Control v3.63 & 5, VNC, LanDesk., VMware Workstation 3 – 5.5, VMWare ESX Server, Microsoft Virtual PC 2007, Virtual Drive 7., Norton Anti-Virus, Sophos Anti-Virus, McAfee Anti-Virus, Trend Micro, AVG, Ad-Adware. Regmon, Sdelete, Autoruns and Process Explorer, Partition Magic 6 & 7, Server Magic 4, Gparted, GetDataBack Fat and NTFS, Ethereal, NMap, Netcat, Brutus, Ghost for Unix 1.8, Specter Intrusion Detection System 7, AIMS (Asset Information Management System), EURC (End User Request Center), HP Service Center, Infradesk, Remedy, Adobe Acrobat 7 & 8, Filemon, Regmon, Autoruns, Process Explorer, Thomson Reuters Messaging, IMTrader.

Operating Systems:

Windows: Windows 2003 Server Enterprise Edition, Windows 7, Windows Vista, Windows XP, Windows 2000 Advanced Server, Windows 2000 Professional, Windows NT 4.0 Server & Workstation, 98, 95, DOS, Novell 6, Netware Lite, SMS 2003, OneDesk 2.02, 2.1, 2.2

Unix: Sun Solaris 7, 8, 9 OpenBSD, Red Hat Linux 6 – 9 Fedora Core 2 - 4

Hardware Technologies:

DANTE (Dell, Amulet, NVidia, Teradici, Ericom), Dell Sun Ultra 5 and 10, Sun Blade 150, Dell M610 Blades, Dell PowerEdge 1000e, 2650 and 8450, Compaq Proliant Server ML350 and 1600, Dell GX240, GX260 – GX755, Dell Precision 340, 450 & 470, IBM Intellistation EPro & MPro and IBM NetVista, IBM POS One 4694, Fujitsu TeamPoS 2000 Terminal

Professional Experience

Wells Fargo New York, N.Y.

Wholesale International Service Distribution (WISD)

Trade Floor Support / Migration Engineer 7 / 10 – Present

• Supported Equity, Fixed Income, Municipal Bonds and Origination groups, across the US, troubleshooting Market Data Platforms, Hardware, Software and Blackberry issues.

• Supported DANTE PCoIP Technology.

• Worked on a migration project to move 1100 users from Clearcube R1200 Blades to Dell M610 Blades in a

PCoIP Environment where the computers are locked away in the Datacenter.

• Configured the Hostcard on the Dell PowerEdge 1000e, configured Amulet Hotkey and patched the deskside port to the blade in the Datacenter.

• Dropped the Image on the blade, launched and configured the applications.

Thomson Reuters New York, N.Y.

Break Fix Analyst 2nd & 3rd Level Support 7 / 06 – 4 / 10

• Provide 2nd & 3rd Level On-Site Support in 1500 User Environment.

• Perform all aspects of Hardware and Software Troubleshooting.

• Install, Configure and Troubleshoot Windows XP and Vista.

• In Charge of All Virus Removal, Detect Problems, Repair OS and Software Upon Deleting Viruses.

• Install and Troubleshoot Thomson One, T1 Banker, Analytics and DataStream and T3.

• Install, Configure and Troubleshoot, Blackberry Devices 7800, 7900, 8700, Pearl and Curve.

• QA Testing Software on Windows Vista, Documented Incompatibilities and Reported to Management.

• Modify User Accounts Settings, Passwords, Drive Mappings and Updated User Info.

• Integrated Users From the x-Thomson Financial to the x-Reuters Environment. In charge of Discovering Network Issues and Application Incompatibilities at the New Location. Documented and

Reported All Issues for Change Management Escalation Process.

JP Morgan Chase New York, N.Y.

Sr. Break Fix Engineer 11 / 03 – 7 / 06

• Install, Configure and Troubleshoot Palm Pilots and Blackberry Devices.

• Provide 2nd & 3rd Level On-Site Support in 5000 User Environment.

• Troubleshoot Citrix ICA Clients and NFuse Issues. Troubleshoot VMware Workstation 4 - 5.5

• Image Workstation, Install, Configure and Troubleshoot System Hardware & Software Issues.

• Map Network Drives On Laptops And Configure VPN Software.

• Installed, Configured and Troubleshoot OneDesk Installations.

• Configured Lotus Notes Client.

• SMS Software Deployments Troubleshoot Software Package Installation, Create Packages, Advertisements, Collections, Set Security Permissions and Monitor Client Health. Added Users to the

Respective Application Group, Ran Hardware and Software Queries against the SMS Database Utilizing WQL.

• User Account Management in AD.

QSI Technology West Haven, Connecticut

Systems Administrator 11 / 00 – 10 /03

• Created and Implemented an IPTables Firewall in Linux. Had Complete Ownership of the Project from Start to Finish.

• Loaded SunOS 5.8 on Sparc Systems Ultra 5 & 10, Configured Naming Service Settings to allow the Boxes to communicate on the Network.

• Partitioned Disks, Set file Permissions, Managed Packages, Installed Patches, Setup Cron Jobs, Managed Users and Groups.

• Setup Samba for sharing files between Unix and Windows networks.

East Bay Funding Corporation Merrick, N.Y.

Technical Support 10 / 98 – 5 / 00

• Provided Technical Support for Windows 95/98/NT Server 4.0 and Microsoft Office 97.

• Provided Support in an Small 18 Server and 112 Clients Environment.

• Responsible for Troubleshooting, Repair, Maintenance, Inventory and Assignment/Reassignment (Moving and Set Up) of Computer Hardware, Peripheral Devices, Software and Data Cabling.

• Monitor Network Faults and Points of Failure.

• Problem Diagnosis, Troubleshooting/Problem Solving.

• Repaired Local and Network Printers to Working Condition.

• Managed and Maintained Laptop Personal Computer Inventory and Configure Laptop Personal Computers.

• Support, Log, and Resolve User Issues and Trouble Tickets Over The Phone.

Education

Hudson County Community College Jersey City N.J. 8 / 10 - Present

Currently Attending For AS in Computer Science

The Chubb Institute Jersey City N.J. 6 / 00 - 11 / 00

Personal Computer Specialist Certificate

PC Tech Learning Center Jersey City N.J. 8 / 01 - 5 / 02

A+ Network+ and Server+ Certificates

Solaris 8 UNIX Administration Certificate (SCSA)

Windows 2000 Network Administration Certificate (MCP)

Windows XP Certificate (MCP)

Citrix Metaframe XP (CCA)

DCSE (Dell Certified Systems Engineer) – for Notebooks and Desktops

Languages

Fluent English and Spanish

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