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Shaun Wada

919-***-****

cqhy9b@r.postjobfree.com

Work Experience

AceExhibits.com February 2012

- Present

Night Rep. Customer Service

- Respond and direct customer inquiries via LiveChat, e-mail, telephone,

and Magento ticketing software.

- Monitor sales and oversee procedure of any orders during hours worked

and to ensure their delivery via communication with main office.

- Resolve any tickets left unresolved or come in after regular business

hours.

- Utilize Magento CRM for customer support and order tracking.

- Work from home office during third shift.

Social Media Marketing/Management July 2011 -

Present

Owner

- Organization and operation of start-up venture

- Advertise to gather clientele via cold-calling potential leads and

alternate internet channels (Elance.com, Freelancer, craigslist, etc.)

- Market/Brand Management for clientele on specified social media

platforms (YouTube, LinkedIn, Twitter, Facebook, community forums,

Google+, Blogs)

- Analytics reports to clientele.

- Hiring (and training as needed) for Social Media Marketers within a

new business setup.

CommerceSocial.com March 2010 -

May 2011

Regional Manager

- Developed business services utilizing 'Adobe Flash' software for

businesses/clientele.

- Assist clientele/customers with any IT issues they might incur.

- Ensured personalized development and customer support.

- Answer any technical and business questions via telephone or e-mail.

- Social Media Marketing via Twitter, Facebook, Community Forums, etc.

- Remained on-call for any last-minute clientele requests, 24/7

Frontier October 2009-

March 2010

Technical Support- Inbound

- Taking inbound calls for Frontier Technical Support.

- Working from home during preset hours.

- Utilizing technology/computer and software to access customer

information and dispatch.

- Customer service and satisfaction while up selling products.

Banana Republic- Smithfield, NC July 2008 -

January 2009

Sales Associate

- Tend to customer's requests and needs.

- Check on items and stock upon request of customers.

- Ensure the quality of service delivered is on par with Banana Republic

standard, and then some.

- Work the register for sales.

- Ensure the customer's happiness in product, and service.

Outback Steakhouse- Smithfield, NC March 2007 -

July 2008

July 2011- November 2011

Waiter

- Worked to ensure customer happiness with a positive, upbeat attitude

and quick, efficient

service.

- Listened to customers and tried to take care of any issues as quickly

as possible or, if beyond my capabilities, finding someone who could.

- Made sure that plates were prepared correctly and were presentable

before delivering it to a table.

- Assisted on bar both as bar back and bartender during high volume

hours or if

manager/head bartender had to step away for any reason.

- Performed duties to make sure the restaurant was ready to open.

- Performed closing details to make sure the restaurant was

sanitary and clean at end of the

night.

- Maintained front of house cleanliness through work details such as

bussing and wiping off tables, vacuuming carpets, cleaning windows,

cleaning bathrooms, and anything else that was necessary.

Education

University of North Carolina- Wilmington July

2006- August 2010

Theatre Arts Program

Communications Program

Leadership/Entrepreneur/Business Program

Skills

- Hootsuite Proficiency

- Google Tools (Docs, Analytics, Reader, etc) Proficiency

- Zendesk experience

- Photoshop experience

- Wordpress experience

- HTML Experience/Familiarity

- Social Media Guru: Tumblr, Google+, Facebook, Twitter, LinkedIn,

Youtube, Quora, Pinterest

- Innovative and Out-Of-The-Box thinking to create solutions

- Great organizational skill, filing, and office management

- Typing speed of 110 words per minute

- High attention to detail.

- Good listening ability and ability to follow directions

- Excellent verbal and written communication skills

- Computer literate, familiar with Microsoft Office programs

References

Ariel Wada

CEO of Pure Verticals, Inc.

415-***-****

Sharon Burleson

Customer Service of Tekni-Plex

951-***-****

Tammy Strickland

Sales Manager of Natvar

919-***-****

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