GAURANG RAJYAGURU

Email: cntc9o@r.postjobfree.com

Cell: +91-808*-***-*** Location: Pune, India

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I would like to be a part of a corporate entity where I can be a good support to the Institution and grow professionally by working passionately towards achieving time bound goals.

CORE PROFESSIONAL STRENGTHS

• Preparing for ITIL (Information Technology Infrastructure Library) certification

• Experience: Over 5 years, handles the team of 30 employees along with managerial, non managerial, functional and administrative aspect of the projects life cycle

• Client/Company: Worked with product/service based company and exposure to domestic and foreign clients (US, New Zealand), excellent in managing, and mentoring team, project plan, task assignment and resource allocation

• Domain Knowledge: Third Party Administrator (TPA), Health Care Products, Telecom (Billing, Invoices, Inventory), E-Commerce, Web Applications, Mobile Application, Online Book Rental Services, Online Test, Education, Clinician & Wellness Services

• Client Communications: Excellent in communications (phone, email, instant messages, Online Meeting Tool), direct interaction with client, customers and end user of application

• Worked with President, Director, CTO, Product/Project Head, Operation Manager

AREAS OF STRENGTH

Project Management

- Excellent in Project management methodologies, planning, scheduling methods, and tools

- Involved in Client interaction, Pre project Activities like RFP/ Proposal Preparation, Studying the requirements and presentation to client

- Proposing technical solutions, discussion on freezing Functional and Technical Issues.

- Time Management with delivery and meeting deadlines

- Adherence to standards and methodologies, QA process, Change Management

- Monitor and review the progress of projects, drive productivity improvement among project teams, Interacted with web designers to finalize Prototypes

- Developed project plans and assumed responsibility for project profit and loss.

General Management

- Assist in budgeting process, Introductory meeting & Induction of New Joiner

- Planning Training and In house projects for Benched developers

- To monitor Employee behavior, Employee Satisfaction

- Conducting & In charge of TL regular meeting at Center

- Performance evaluation & reporting of all resources in the center

- To ensure that organization policies are adhered by everyone in the organization

- Keep the employee's motivated and spread positive energy

- Assisting Director, CTO, HR in resource management, documentation

- Involved in final interviews, offers & Recruitment Process

- Recruiting, Staff training, Overall staff performance evaluations and development

Business Operations

- Establish and maintain current client and potential client relationships

- Communicate new product and service opportunities, special developments, information, or feedback gathered through field activity to appropriate company staff

- Building and demonstrating proof of concept demos and prototypes

- Other sales and promotion tasks as required

Support

- Ensuring smooth running of projects by acting as project coordinators and providing comprehensive administrative and financial project support

- Answered a high volume of incoming calls and in-person inquiries from clients and colleagues; Expenses and help support the team

- Meet with individuals, special interest groups and others on behalf of management.

- Act as the first point of contact in the team for internal and external customers, responding promptly to queries, Project reporting to internal and external stakeholders

Customer/Client Interactions (Domestics, US, New Zealand, Australia)

- Managing customer interactions during project life cycles and during reviews

- Operational reviews which should be carried out with each customer on a regular basis

- To provide visibility to sales function for increasing business with existing customers by identifying opportunities during regular course of interactions

- Pleasing customers with excellence function and setting the stage for business growth

- Provide the solution for the customer’s problems Answering emails, Writing to customers, Speaking on the phone, Online Meeting

EXPERIENCE CHRONOCOLOGY

MDIndia HealthCare Services (TPA) Pvt. Ltd. (www.mdindiaonline.com)

Rajiv Gandhi Jeevandayee Arogya Yojana (RGJAY)

Client : Government of Maharashtra

RGJAY is an application covering all phases of medi claim policy. Scanned images of beneficiary are uploded in the system. Beneficiary comes to avail treatment, executive search in database by ration/health card number. Once found, patient is registered. All the proof document related to treatment/beneficiary is uploaded in the system as a part of pre authorisation before treatment and claim is to be made for the same treatment. Once claim is approved payment to the hospital is made using payment gateway. Call center and grievance modules helps to provide information about network hospital and file complaints. Hospital can apply online using empanelment module. Any issue related to system can be track by issue tracker.

Job profile Includes:

• Gathering requirement from client, prepare wire frame, writing specification & test cases

• Coordination with various departments, task/resource allocation, client communication

• Work at client location as needed, technical support to end user, project activity tracking

Smartsourcing Global, Pune (www.smartsourcingglobal.com)

Qudex – Telecom Expense Management System

Client : Qudex LLC, NJ, USA

Qudex is software application to manage cost occur towards telecommunication. Agent creates plan, group, and policy and manages employee for a customer. Employee of an organization adds his device details and uploads bill online. System will abstract PDF bill details and creates expense allocation sheet for an employee. Agent can create survey and can generate various types of report. The benefits of using Qudex are to provide a secured platform that allows you to control all of your assets in a single place.

VioWell – Physical Activity Assessment & Planning System

Client : VioWell Inc., NJ, USA

Viowell begins with an online assessment that helps individuals to understand their current state of health, and reveal the barriers to change one must overcome. One can track food intake and physical activity, download weekly meal plans, get personal coaching from diet/nutrition expert and receive reward points. Patient meets to clinician several times over a prescribed period. At the end of each visit, plan will be generated. Patient follows the instruction in the plan and takes online assessment prior to next visit. At the end of last visit, a final report is generated.

TenderLeaves – Online Book Rental Service

Client : BMC Software, Cognizant Technologies, All Scripts

User subscribes to the reading plan and does payment. He can browse catalogue on web-site and adds in wish-list. Based on wish-list, user will grab books. When reading is done, user marks book as ready to return and can grab next available book. Next book will be delivered by delivery boy at user’s door steps. You can make online payments. It’s more than just a library.

Weigh Forward – A Revolutionary approach to Lifelong Weight Control

Client: Rediclinic Clinic Services, NJ, USA

RediClinic’s staff of more than 100 board certified Nurse Practitioners, Physician Assistants, and Medical Assistants are thoroughly trained in the Weigh Forward system to help individuals achieve weight loss and health gain goals. As a Weigh Forward patient, individuals will receive a wealth of tools and resources that – in combination with 10 weekly sessions with a trained clinician – will enable to lose weight and keep it off.

Job profile Includes:

• Project management - Assist the project teams in the SDLC and overall project management involving organizing, planning and execution of projects

• Communication at all management levels with technical and non-technical individuals

• On time Project/s delivery with the defined Quality measures.

• Manage project deliverables and team capacity and productivity.

• Monitoring and Reporting project status. Identify risks & business impacts on the project

• Change Management, Monitor and review the progress of project

Noema (I) Pvt. Ltd., Mumbai

Noema, Inc. is a software company headquartered in Manhattan with a subsidiary Noema (India) Pvt. Ltd. in Mumbai. It specializes in artificial intelligence, particularly in natural language software applications.

Velocity - Word Completion System: It is a mobile application which facilitates text entry with minimum efforts by suggesting most probable complete word, based on keys pressed by the user. The suggestions are dynamic, based on user intent and improve with the usage. It is highly suited for mobile devices in global markets with diverse language requirements and a strong demand for simplified user interaction. It features includes word prediction and ranking of suggestions and has ability to suggest words even with no key pressed (phrase completion).

Roles & Responsibilities:

• Develop support documentation, website content, user manual, training supportive

• QA process, process change management, communications with product head, team and user of products

• Product registration, product promotion, online sales, support, website/product hosting

Origen Test Research & Implementation Bureau, Mumbai

Project: TTSL Online Test

Client : TATA Telecom Service Limited

TTSL Online Test is basically prepared for evaluation of employee and for recruiting new employee. The registration and test is fully online. Once test gets over result will be sent to employee through mail. Candidate must appear for the test on time, which he/she selects at the time of registration. Questions for the test come on the basis of function/product selected by the candidate.

Project: Kotak Knowledge Evaluation Test

Client : Kotak Insurance Pvt. Ltd.

Kotak Knowledge Evaluation Test is prepared for employee appraisal system and for performance evaluation. Admin can generate no. of registration for employee along with username and password. Result will be only accessible to the admin.

Project: Karnataka Management Aptitude Test

Client : Karnataka Management Institute

KMAT is prepared for the Centralized MCA/MBA Entrance test for Karnataka State. Applicant downloads application form online. Filled forms come as a hardcopy, which is then processed to generate test related specification. This includes Admit card generation, Seat No and Venue Allocation. Applicant can see result Online in full format.

Duties Included:

• Created extensive documentation, training manuals, proposals and presentations

• Overall client communications and proactive problem identification and resolution

• Responsible & accountable for the coordinated management of multiple related projects

• Assist project managers with the creation and maintenance of project plans and tracking reports prepared form of Excel spreadsheets, and presentations using Power Point

TECHNICAL AND MANAGEMENT SKILL SET

Languages .Net, C, C++, PHP, ASP, Visual Basic

Web Tools/Technology HTML, DHTML, Macromedia Studio MX, FrontPage, CSS, JS

Databases SQL Server 2008, Oracle 8, MySQL, Access 2003

Publishing/Image Tools MS Office 2010, SnagIt, Photoshop, CorelDraw, PageMaker

Project Management Tool Eventum, OnTime, Webex, GoTo Meeting

Life Cycle Expertise Complete SDLC, Agile Methodologies

ACADEMIC CREDENTIALS

Master of Philosophy (M.Phill.-Computer Science) from Madurai Kamraj University in April 2007

Master of Computer Application (MCA) from Bhavnagar University in June 2005

Bachelor of Science (B.Sc.) from Bhavnagar University in May 2002

COURSES COMPLETED & PROFESSIONAL TRAINING

Certification in VB.Net Programming (A+ Grade) from SEED InfoTech in November 2005

Certification in E-Commerce (Topper) from Industrial Training Institute in August 2004

Desk Top Publishing (DTP) from Industrial Training Institute in July 2003

Certificate In Computing (CIC) from Indira Gandhi National Open University in December 2001

PERSONAL DOSSIER

Date of Birth : January 28, 1982

Marital Status : Married

Passport No : J1589207, Valid Till: 07/04/2020

Hobby : Travelling, Exploring New Places, Meditation, Cricket, Reading Book

Language Known : English, Hindi, Gujarati, Marathi

Address : 2, Bora Building, Somnath Nagar, Wadgaon Sheri, Pune 411 014

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