Brian P. Quaile

**** ********** ***** • York, Pennsylvania 17402 • 717-***-****

Objective

To apply my skills and abilities to continue a customer service oriented managerial career.

Employment

Server / bartender November 2008 - Present

Ruby Tuesday York, Pennsylvania

Responsible for daily guest service. Order taking, cash handling, training of new and current employees and cleaning are performed on a regular basis. Handling of guest complaints and guest service a necessity. Job responsibilities also include menu, liquor and product knowledge as well as implementation of proper recipes and procedures.

Restaurant Manager November 2007 - AUGUST 2008

Damon’s of York York, Pennsylvania

Responsible for daily management of service and culinary staff. Cash handling and banking duties; produce and food ordering on a regular basis. Customer service and problem solving is vital. Job responsibilities also included training of and retention of cooking, dish, food preparation, bartending, and serving personnel. Daily schedules.;labor management; monthly p/l statements.

Restaurant Supervisor March 2007 - July 2007

Yorktowne Hotel - Offcenter Grill York, Pennsylvania

Responsible for day in and day out operations of the restaurant. Also was the manager on duty for the Hotel when General Manager wasn’t on duty. Checking in beer and helping place orders for liquor. Front of the house was primary objective. Guest service was key. Bartending was also a job requirement.

Retail Manager January 2004 - June 2006

Salvation Army York, Pennsylvania

Responsible for inventory, ordering, and direct supervision of a team of 30 employees. Daily cash handling and banking information, shipping and receiving, and designation of cosmetic and commodity duties.

Education

General Education - Marketing September 1994 - June 1998

Sussex Technical School Georgetown, Delaware

Skills

∙ Excellent communication

∙ Ability to multitask

∙ Quick decision-making

∙ Congenial attitude and sense of humor

∙ Ability to diffuse stressful situations

∙ Serve Safe Food and Alcohol Certified

∙ Volunteer Community Service

Professional References

Lee Nardyz 410-***-****

Restaurant General Manager - Ruby Tuesday 1 year

Jim Mahoney 717-***-****

Branch Manager - Liberty Mortgage 6 years

Rebecca Kinsberg 570-***-****

Assistant General Manager - Friendly’s 4 years

Personal References

Greg Wicklem 717-***-****

Store Team Leader - Target 6 years

Joe Lehr 410-***-****

Real Estate Appraiser 6 years

Matt Clinton 717-***-****

General Contractor 6 years

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