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Customer Service Administrative Assistant

Martinez, California, 94553, United States
18 per hour
February 01, 2012
Contact Info:

Zorina Huestis

Martinez, CA *****

(707) ***-**** •

OBJECTIVE: To secure a position as an Administrative Clerk

QUALIFICATIONS: 5 Years Administrative Experience:

Microsoft Office Proficient: Word, Excel, PowerPoint and Outlook
Typing proficiency: 65 WPM
Time sheet processing
Inventory management
Filing and electronic records maintenance
Appointment and meeting scheduling
Heavy, multi-line phones
In-depth data entry
Bookkeeping: A/R, A/P, budgets, and reconciliations
Report preparation and proof reading
Scanning, copying, filing and faxing
Email and internet savvy
Effective working independently or in a team
Extremely organized
Superb written and oral communication
Dynamic customer service

Horizon Lines - Oakland, CA April 2010 – Present

Operations Clerk / Administrative Assistant

Primary contact for all customer inquiries, answering multi-line phones and assisting customers in-person, providing first class customer service
Process invoices on incoming and outgoing cars while ensuring accuracy in the loading and unloading of vessels
Provide accounting assistance by generating accounts payable and receivables
Review and analyze monthly financial reports and input management notes into database
Approve purchase orders for daily expenses including: fuel, rental equipment, vehicle maintenance etc.
Monitor inventory of containers and gensets and refine accordingly based on aging
Order, maintain, and stock office supplies and process correlating invoices for payment
Update and retrieve information from files and the electronic records system
Provide assistance as needed to other staff members including: billing, customer service, maintenance invoicing etc.

Ponder Environmental Services Inc. - Fairfield, CA November 2007 – March 2010

Operations Assistant / Administrative Assistant

Scheduled and dispatched manpower to various job sites throughout CA while maintaining excellent client relations
Ordered and tracked over 200 pieces of equipment valued at over $12 million including: trucks, bins, drums, compressors, carbon units etc.
Billed, coded and processed final job orders and invoices and drafted new job quotes
Scheduled employee work assignments, produced driver logs and time sheets, answered heavy phones and filed
Generated accounting statements using QuickBooks including: A/R, A/P, reconciliations, balance sheets etc.
Secured manifest for hazardous waste and validated subcontractor compliance and insurance
Maintained inventory of both the warehouse and office supplies through scheduled counts, ordering the necessary supplies and materials accordingly


Inter- Rail Transport Inc. - Benicia, CA August 2007 - November 2007

Administrative Assistant

Monitored terminal activity and dispatched the switching of over 800 railcars daily
Efficiently handled a large volume of inbound and outbound calls
Provided dynamic customer service and resolved customer concerns
Updated database records including client information, mailing lists, and account activity
Compiled and reviewed employee time tickets for payroll processing

Law Offices of Knight and Knight - Fairfield, CA January 2007 - August 2007

Legal Secretary

Provided an array of administrative assistance to three attorneys while prioritizing project based on urgency
Answered inbound calls, scheduled court appointments / meetings and setup necessary travel arrangements
Organized legal documentation and prepared PowerPoint presentations based on attorneys plan of action for upcoming trials
Maintained office filing system by creating and organizing client files and accurately storing them
Monitored office supply inventory and ordered accordingly
Generated time-sensitive letters to clients regarding payments due, appointments scheduled and to obtain client signatures


Diablo Valley College - Concord, CA Present

Napa Valley College - Napa, CA
Pursuing an Associate of Arts Degree (working towards a Bachelors Degree in Business Administration)