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Customer Service Manager

Location:
San Jose, California, 95123, United States
Posted:
April 20, 2012
Email:
cmbr7h@r.postjobfree.com
Contact Info:
********@*****.***


Thomas Carmichael

**** ****** **. #*, *** Jose, CA 95123 * 408-***-**** (cell) * cmbr7h@r.postjobfree.com

Profile

Technical/Professional corporate and agency Recruiter with over 10 years of experience of full cycle recruiting for a plethora of industries and professional positions. Worked with contingent workforce as well as direct hire candidates. Worked with all levels of management in industries ranging from Social Networking to Biotech to Solar to Semiconductor to IT, to name a few. Set up and established on-site presence at three companies. Exceptional recruiter that knows how to find that perfect candidate either through passive or pro-active recruiting.

Recruited For

Engineers (HW/SW)

Sales/Marketing/BDM

Project/Program/Product Managers

Director Level Positions

eBusiness Data Analysts

Front & Back-End Developers

Scientists

Desktop Support

Art Directors

Producers

Audio Designer

Receptionists/Office Coordinators

Marketing/ Buyers & Planners

QC/QA

Designers & Drafters

HR & Recruiters

System Engineers/Admin/Designers

Translators

Customer Service

Training Managers

Software & Web Developers

Game Artists

Software Architects

UE/I Designers Machinists

Safety Engineers

Graphic Designers

Technical Writers

Android Developers

NOC/Network Eng/Admin

SEO & Communication Mgrs

Fraud

HTML Developers

Game Programmer

Marketing/Brand Managers

Writers

DB Developers and Admins

Business Intelligenc & Development Managers

Applicant Tracking / Search Systems / Software Used

iCIMS

Resumix

Kelly Recruiter

PeopleSoft

CareerBuilder.com

MS Word, Excel, Outlook, etc. Webhire

IQNavigator

BrassRing

Craigslist

DICE

MS Outlook Bullhorn

KSN

Monster.com

LinkedIn.com

Lotus Notes

Gamasutra

Professional Experience

VARIOUS, INC. (A FRIENDFINDER NETWORK COMPANY) SUNNYVALE, CA 2010 – 2012

In-House Corporate Recruiter Full life cycle recruiting (sourcing to offer letter) for FriendFinder and their many subsidiaries:

o Fierce Wombat Games, San Jose, CA – Games on: Facebook, Apple and Droid

o Flash Jigocity – Los Angeles, CA – eCommerce site in APAC; similar to Groupon.com

o PerfectMatch.com – Seattle, WA – Social networking dating sites

Knowledge of employment laws/EEO requirements, and OFCCP regulations

Opened, reviewed and approved job requisition before posting

Responsible for posting job requisitions on multiple job boards using various posting tools

Partnered with all levels of managers to understand reqs., schedule interviews or tests in multiple locations across the US

Researched and advised managers on compensation

Reviewed, recommend, and revised job descriptions

Trained hiring managers on how to properly open a new requisition via icims

Coordinated on-site/phone interview and administered multiple test

Gathered feedback from candidate and hiring managers

Negotiate salary

Verbally extended offers

Partnered with managers for life cycle of req.; from req. creation, to salary advisement to candidate advisement

Positions Recruited for: Technical- Web Developers (Perl, PHP, Java, Actionscript, Front End, , MySQL Database Administrator, Game Developers

Professional – Accounting, Finance, Marketing, Analytics, Customer Service, Producers, Game Artist, Graphic Designer

MAXONIC SUNNYVALE, CA 2010 – 2010

Senior IT & Professional Contract Technical Recruiter

Full life cycle recruiting (source, pre-screen, and interview) in the following areas: IT, Engineering, Scientific, and Professional (HR, Marketing, Sales, Program Managers, and Project Managers)

Recruit and submit within first 4 hours of req. acquisition

Working/placing - W-2, CtC and H1B candidates/consultants

KELLY ENGINEERING RESOURCES SAN JOSE, CA 2004 - 2009

Engineering & Professional Recruiter

Provided best-in-class services to customers as well as to direct and temporary employees to match the right candidate to the right job

o Customer-related service included: taking and filling orders, managing the order life cycle, resolving problems, and developing business through customer service calls and proactively marketing candidates.

o Temporary employee related services included: sourcing, recruiting, screening, hiring, training, conducting orientations, resolving problems, and managing employee relations issues.

Focused on profitable pricing, expense, and cost-of-service management (e.g., unemployment and workers’ compensation) to achieve targeted contribution

Built relationships with clients and candidates, communicated effectively, and accomplished many detail-oriented tasks simultaneously.

Analyzed managers’ needs and escalated orders to appropriate branches.

Conducted candidate searches, presented candidate resumes, scheduled interviews, followed up on interviews, updated customers on status of orders, presented offers to candidates, conducted QC calls, conducted arrival calls, managed secondary suppliers, terminated candidates for full cycle recruiting.

.

TECH/AID (TAC WORLD WIDE COMPANIES) SAN JOSE, CA 1995 - 2001

IT Recruiter 2001

Recruited in the following areas:

o Break/Fix or Associate Service Technician, Field Service Technician, Migration or Senior Service Technician, Network Technician.

Recruited, interviewed, evaluated and referenced all candidates to determine skill levels and suitability for employment.

Evaluated and matched qualified contractors to the clients’ specific job order requirements to ensure client/candidate retention.

Interviewed approximately 20 contractors per day and placed 8 candidates per week.

o Built a clientele supported by 60% referral business.

Accounts Manager 1999 - 2001

Generated $144K per week in Sales.

Qualified, acquired, serviced, maintained and expanded client base in Northern California by making over 75 new client calls per week;

o Obtained job orders solicited from the business community.

o Negotiated contract terms and closures.

o Built rapport with clients by continuously interfacing via on-site visits, presentations, telephone calls, lunches and business entertainment functions.

Developed, coached, counseled and recommended applicants as applicable with staff of recruiters (12).

Liaison between recruiting staff and clients.

Complied with regional and corporate expense report guidelines

Technical Recruiter / On-Site Manager 1995 - 2000

Recruited in the areas of:

o Light Industrial, QC/QA, Buying/Planning, Machinist, Warehouse, Document Control, Biotech, Tech Writers and Technicians

Sourced candidates through cold calling, networking, internet sourcing, references, on-line postings, on-line resume databases, referral programs and job fairs..

Conducted criminal background checks and drug screens for specific client needs and requirements.

Interviewed approximately 25 candidates per day and placed about 10 candidates per week.

Helped create and managed 3 on-sites contingent staffing programs

o Fatbrain.com (ComputerLiteracy.com), Network Appliance and Flextronics International

Education

EMBRY-RIDDLE AERONAUTICAL UNIVERSITY – PRESCOTT, AZ

Bachelor of Science in Aeronautical Science

Minor in Aviation Safety

UCSC SANTA CRUZ EXTENSION – CUPERTINO, CA

HR Certificate (2 classes left)

Courses Completed:

Compensation Management

Benefits Management: A Comprehensive Study of Employee Benefit

Law and Human Resources Management

Human Resource Management, Introduction to

Effective Employee Relations

Organizational Development and Change, introduction

Managing the Staffing Function

References Available Upon Request