Manager Customer Service

Ryan M. Kimball

**** ********** ******

Philadelphia, Pennsylvania 19127

*************@*****.***

Tel: 336-***-****

Personal Statement

I am a hard working loyal and dedicated individual with a strong track record of cost reduction as well as great customer service. I am seeking a management position in which I can develop professionally while helping the company reach its goals.

Work Experience

Location Manager (Jun-2008 - Feb-2011)

Aramark- Elon University Dining Services, Elon, North Carolina

Manager of five separate dining locations over 3 years : Acorn Coffee Shop,Colonnades Dining Hall,McEwen Dining Hall, Danieley Deli, Legal Grounds Coffee Shop

Simultaneously managed three locations from 2009-2011

Responsible for hiring, training, scheduling, and discipline of 28-54 full-time employees at any given time.

Continuously reduced food and labor cost percentage from previous year at all five locations.

Implemented new, successful late- night campus dining program for Fall 2010.Program resulted in growth in sales of $2,450 per week.

Maintained minimum sanitation score of 97% at all five locations.

Assistant Location Manager (Aug-2007 - Jun-2008)

Aramark- Elon University Dining Services, Elon, North Carolina

Assisted in managing high volume food court.

Maintained brand standards of national chains such as Chick-Fil-A and Freshens.

Assisted in the hiring,training,scheduling, and discipline of 30-35 employees.

Maintained minimum 98% sanitation score.

Cook\Server\Delivery Driver (Aug-2006 - Jul-2007)

Damon's Grill, State College, Pennsylvania

Worked several positions in high-volume casual restaurant.

Experience in both Front-of-House and Back-of-House operations.

Intern (May-2006 - Aug-2006)

Walt Disney World- Yacht & Beach Club, Lake Buena Vista, Florida

Worked in three high-volume dining locations at world-class resort.

Successfully completed Disney customer-service training program.

Intern (Mar-2006 - Apr-2006)

Nemacolin Woodlands Resort, Farmington, Pennsylvania

Assisted the resort sales department at a AAA Five-Diamond Resort

Gained experience with new sales leads and current accounts

Education

Bachelor of Science

Pennsylvania State University, University Park, Pennsylvania (Sep-2002 - Aug-2007)

Bachelor of Science Degree: Hotel, Restaurant & Institutional Management

Hotel Sales and Marketing Club

References

References Available on Request

Contact this candidate