Rounded Tech
Resume:
Joseph Park
Peoria AZ, *****
*****************@*****.***
Profile
Conservatory of Recording Arts and Sciences graduate. Life/Health insurance licensed, high volume technical customer service, customer relations, retained customer accounts, Microsoft Office, Microsoft Outlook, and various other programs. Mid-management office duties.
Experience
Computer Helpdesk Technician, Perot Systems/CHW; Phoenix, AZ — 2007-Current
-Sustain high volume technical customer service medical staff.
-Preserve a professional atmosphere while answering questions from both medical staff and technicians in high-stress situations.
-Remote device control and repair, supporting over 50 applications with light support of another 25 or more.
-Attained excellent rating on all evaluations.
Financial Advisor, World Financial Group; Phoenix, AZ — 2004-2008
-Uphold customer relations and mediate between customers and insurance companies.
-Industry leading training for customer service through courses lead by company leaders.
-Train new associates through Coordinating efforts between sales teams, training courses, and events.
-Fulfill mid-management office duties.
Finance Counselor, University of Phoenix; Phoenix, AZ — 2006-2007
-Data entry and maintenance.
-Customer service and customer support through extensive research into customers accounts.
-Utilized programs such as PeopleSoft, Campus Tracking, Oracle Financials, Microsoft Office, Microsoft -Outlook, and various other programs.
Sales/Service, Macmedia Inc.; Glendale, AZ— 2004-2005
-Enhanced and solidified familiarity with Apple computers and OS X 10.3, 10.4, and 10.5.
-High-volume customer technical support in home and over the phone.
-Some mid-management duties.
-Received Apple Computer Co.’s recognition for sales --Apple Product Professional-- two consecutive years.
DJ, Windy City DJs; Phoenix, AZ— 2001-2004
-Established as a Master of Ceremonies for various occasions, including weddings, anniversary parties, work parties, etc.
-Customer service and relations through attending to clients needs while creating environments of engagement for those in attendance.
Technician, Desert Chem-Dry; Phoenix, AZ— 2003-2004
-Augmented marketability of product to the customers after they had purchased assorted services.
-Maintained relationships of trust.
Plasma/Welder/Fabrication Lead, Composites USA; Phoenix, AZ — 2001-2003
-Organized intake of materials, cutting, forming and designing of parts.
-Helped shape mid-management duties in the infancy of the Phoenix branch.
Education
-Conservatory of Recording Arts and Sciences, Degree and Certifications — 2003
-BYU Idaho — 2002
-Ongoing sales/customer service training through current and past companies.
Skills
Certified in Pro Tools, surround sound, Waves Plug-Ins, S.M.A.R.T. Audio. Worked on various workstations, varying from the home studio to SSL G+ consoles. Currently hold Life/Health Insurance License. Skilled with various Operating systems; Linux, OSX, Windows. Skilled with various computer programs including Word, Excel, Outlook, Powerpoint, Pages, Numbers, Keynote, Remedy, Powerterm emulator, HBO Clinical, Logincare, Meditech, SMS/RCO, SMAART, Cubase, Pro Tools, Logic, Nuendo, Bias, Citrix, Nfuse, Remedy, Active Directory, DWRRC.
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