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Customer Service Sales

Location:
Jackson, NJ, 08527
Posted:
November 28, 2012

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Resume:

Anthony J. Catalano R.Ph., CIP

** ******** ***** ******: 347-***-****

Jackson, NJ 08527 Phone: 732-***-****

Email: cgmeub@r.postjobfree.com Linkedin: www.linkedin/in/

___________________________________________________________________________________________________________

9 years of Zone/District Level Pharmacy Operations Management experience.

33 years of experience in Retail Pharmacy.

Exceptional multi store leadership Successfully providing “World Class” customer service

• •

internally and externally

Succession planning and development

New pharmacy start up and management

Total focus on driving sales, controlling expenses •

Team development and mentoring

and achieving EBITDA goals •

Strategic Action Plan development Successfully driving all clinical programs

• •

ACCOMPLISHMENTS

Annual Rx sales Fiscal year 2012 of over 100 Million Dollars with an increase of 4.5% year over year.

Achieved prescription growth of 1.79% year over year in fiscal 2012 reversing past trends of declining counts.

FcEBITDA 7.5% above last year.

Achieved 44% increase in immunization for fiscal 2012. Worked with clinical team to drive MTM.

Successfully piloted 3 of Rite Aid’s 6 Health and Wellness stores last year. This format is now being rolled out

company wide.

Trained pharmacists to manage inventory levels across 24 stores totaling over 9 Million Dollars.

Have achieved 100% compliance on key performance indicators on numerous occasions.

Completed 4 acquisitions of private Pharmacies with excellent retention.

Took over previous Zone (consisting of 2 districts) with 19 Pharmacist openings and fully staffed Zone in 7 months.

Maintained full staffing for 23 months.

Acted as a mentor to newly appointed Pharmacy District Managers in my region.

Assisted Rx Regional Pharmacy Vice President as point of contact for northern Zone Pharmacy Supervisors during

her absence.

Supervised an additional 10 stores in Suffolk due to the absence of a District Pharmacy Supervisor.

Previously covered 2 districts due to the lack of District Pharmacy Supervisors.

Organized, supervised and completed numerous overnight remodels of Pharmacy Departments including overnight

relocations.

Assisted Clinical department in brokering an agreement with St. Johns University for a faculty member to have an

office on site in my store in Whitestone New York.

Organized and represented Brooks/Eckerd at the September 2006 Caregivers Expo in New York City.

Received Outstanding Customer Service Award for 2006 from Corporate Office.

PROFESSIONAL EXPERIENCE

RITE AID CORPORATION 1995 - 2012

The third largest drug store chain in the United States operating just over 4,700 retail drug stores in the United States.

Pharmacy District Manager – Central New Jersey (24 stores) (2003 – 2012)

Brooklyn/Queens/Staten Island (previous – 37 stores)

Manhattan/Queens/Westchester/Bronx/Connecticut (previous – 43 to 75 stores)

Responsible for supervising operations in Pharmacy Departments to achieve “World Class” service, customer satisfaction,

patient care and profitability.

• Coached, taught, trained and supported pharmacists and pharmacy associates instilling discipline, accountability and

teamwork.

• Managed payroll and work with Pharmacy Managers to meet payroll budget.

Formulated and implemented action plans to address potential and current problem areas in individual stores.

(Inventory, Customer satisfaction, Shrink and compliance)

Made certain new store setup was compliant with all company guidelines.

Ensured all Pharmacies were fully compliant with all state and federal agencies.

Addressed and resolved customer issues holding associates accountable at all times.

Assisted stores to research and respond to all third party audits.

Actively sought out new growth opportunities through acquisitions with an increased focus on clinical services such

as Immunization, MTM and Diabetes Care.

Surveyed potential growth areas for new store locations.

Interviewed and hired Registered Pharmacists and Pharmacy Interns.

Oversaw Pharmacy Scheduler / Administrative Assistant and assist with issues as needed.

Oversaw our Quality Improvement Program to teach Pharmacy Managers to determine the root cause for prescription

errors, develop and implement an action plan to prevent future prescription errors.

Continual talent development and succession planning produced a team that has exceptional bench strength.

Attended local College of Pharmacy events to elevate our company’s reputation in the retail drug industry in the eyes

of students, educational institutions and peers while recruiting.

Supervising Pharmacist / Peer Review Consultant / Team Leader (1995 – 2003)

As a Team Leader assisted the District Pharmacy Supervisor in 6 locations to identify areas of opportunity and coach,

teach, train and support the stores.

All supervisory responsibilities of operating the pharmacy department.

Delegated and followed up on all assigned duties in the Pharmacy department.

Staffed, trained, and supported pharmacy associates.

Managed Rx Department payroll budget based on salary.

Peer Review Consultant in 11 locations to ensure accurate filling of prescriptions. This included traveling to the store

and reviewing the ECQIP process with the pharmacists and pharmacy associates and reporting to the District

Pharmacy Supervisor.

Coordinated merchandise transfers between locations.

Third party specialist. Assisted other stores with audits and rejects.

Scheduling for the department.

Filled and verified prescriptions.

Counseled patients.

BARNEY’S PHARMACY 1986 – 1995

Private Pharmacy operating in downtown Brooklyn, NY. Averaged 225 scripts per day and $3 Million in sales per year.

Registered Pharmacist

Assisted in acclimation of pharmacy staff and owners with new computer systems.

Established and maintained proper inventory levels for all prescription drugs and OTC products.

Merchandizing of all OTC products.

Training of all associates.

Administrated all third party billing, tracking and rejection resubmission.

Ensured compliance with all State and Federal regulations.

Filled prescriptions and provided exceptional patient care.

PATHMARK PHARMACY 1979 – 1986

Pathmark operated 142 supermarkets in New York, New Jersey and Philadelphia metropolitan areas.

Supervising Pharmacist

EDUCATION

Arnold & Marie Schwartz College of Pharmacy and Health Sciences of Long Island University

• B.S., Pharmacy, June 1984

Anthony J. Catalano Page 2 of 2



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