Sales Customer Service
Resume:
Eddie Smith
Henderson, NV 89012
Objective
To obtain a challenging position as a CPM Scheduler and Network Administrator utilizing my skills and abilities to their utmost use, resulting in a mutually beneficial relationship. I would also like to gain experience in project management.
Summary of Qualifications
Proficient in DOS, Windows 95/98/2000/XP/ME, Primavera P3 / P6 / Timesheets and P6 Web ,Windows 2000 Server, 2003 server and Exchange 2003.
Experience in designing,, implementing, troubleshooting of as well as support and maintenance of LAN/WANs and all primavera products
Help Desk Management
Proficient in data recovery, computer support and repairs, as well as extensive experience in providing advice to users, and day-to-day administration, maintenance, and support of computer hardware, software, systems and networks
Network setup (wireless and Ethernet/wired install)
In depth management, customer service, client management, and sales experience
Strong problem-solving, analytical and communications skills
Installation, configuration and monitoring of VPNs, and terminal and RAS servers
Extensive CPM scheduling experience with several leading contracting firms/companies on a very large array of projects spanning from 8 million up to over a billion dollars
Training in all the latest Primavera products such as P5, P6, Myprimavera, P6 Web 6.1 ,6.2 and EC as well as P3.
Primavera implementation and DBA admin experience. I have also trained others to implement and use Primavera.
Education
A+ Hardware Certification received as well as Training on all Primavera Scheduling software, and level 3 Scheduling.
Experience
01/10/10-01/24/11
4 Star Sales & Marketing
544 W. Sahara Ave Ste# 302
Las Vegas NV, 89146
Network Administrator / Client Support
Setup all work stations, and servers.
Maintained a Terminal, Application and Print Server.
Insured all systems were setup with all necessary software.
Scheduled all backups of necessary information to onsite and offsite locations.
Maintained a client base of up 300 subscribers at once
Made sure spreadsheet entries were correct for billing
Made sure that the contractors were matched up with the correct job in the correct geographical location.
DBA Administration of several different CRM software types
Audited all security measures including security groups in terminal and exchange servers.
Managed Client Support and Project Fulfillment Department.
1/8/09 – 05/09
Sea Pac Engineering
608 South New Hampshire Ave
Los Angeles, CA 90005-1341
Project Scheduler
Created and maintained project scheduling processes & procedures.
Claims defense / forensic scheduling.
Schedule analysis
Creating baselines, updating critical path schedules and monthly narratives etc…for all jobs as well as weekly reporting to track progress and keep all projects on track.
10/04 – 1/6/2009
PCI Group of Nevada
3351 S. Highland Drive
Suite # 210
Las Vegas, NV 89109
CPM Scheduler/Network Administrator
P6 Implementations
Training on all scheduling software Primavera 6, Microsoft Project, P3 3.1 and Suretrak 3.0
Schedule analysis
Maintain client base by creating baselines, updating cpm schedules and monthly narratives etc…
Install and support various organizations LAN, network segment, Internet, and/or intranet system
Created and maintained a network infrastructure
Provide day-to-day onsite administrative support for software users in a variety of work environments
Install, modify, clean and repair computer hardware and software
Train computer users on how to properly use new computer hardware and software
Plan, coordinate, and implement network security measures
Computer warranty sales and OEM contract negotiating
Troubleshoot problems as reported by users and automated network monitoring systems
06/01- 10/04
Integrated Automation International
3351 Highland Drive
Suite 212
Las Vegas, NV 89109
Phone: 702-***-****
Operations Manager/Network Administrator
Management of the local Las Vegas office dealing with all aspects of running a business as well as management of a computer support and sales team
Provide technical assistance, support and advice to customers and clients as well as day-to day administration, maintenance, and support of computer hardware, software, systems and networks for Polywell, Samsung, Panasonic and the Marine Corp.
Install and support various organizations LAN, network segment, Internet, and/or intranet system
Provide day-to-day onsite administrative support for software users in a variety of work environments
Install, modify, clean and repair computer hardware and software
Train computer users on how to properly use new computer hardware and software
Plan, coordinate, and implement network security measures
Computer warranty sales and OEM contract negotiating
Troubleshoot problems as reported by users and automated network monitoring systems
Responsible for making sure that all departments are communicating efficiently with each other to ensure proper business function
Maintain a client base of over 10,000 users as well as all documentation pertaining to repair issues and warranty tracking.
REFRENCES
Available upon request
SALARY REQUIREMENTS
Negotiable
Contact this candidate