Customer Service Administrative Assistant
Resume:
TRACEY E. SCOTT
P.O. Box *****
Chicago, IL *0601
EMPLOYMENT
*/**** – Present Manpower Professional Chicago, IL
Administrative Assistant - Various
Outlook calendar meeting management, Act as Gatekeeper for various Executives, Word, Excel & PowerPoint usage, international/domestic meeting coordination, international/domestic travel, expense Reports, internal/external correspondence, general office, special projects. Experienced, professional, capable and thorough, able to work independently and anticipate the needs of the executives that I support.
01/2005 – 05/2007 Aon Corporation Chicago, IL
Executive Administrative Assistant – Insurance/ Direct report to Senior Vice President of Middle Markets
Act as first point of contact and liaison for clients & guests, Act as gatekeeper for SVP, heavy calendar management, travel arrangements & meeting preparation. Creating and distributing daily, weekly and monthly reports, travel arrangements, conference room and meeting set up, visitor clearance, supply ordering, general offices duties, special projects and duties as assigned. Coordinated projects between RM’s, Brokers & Underwriters, client presentations, internal/external correspondence, policy review, policy maintenance, client invoicing, broker premium invoicing, order confirmations, “subject to” maintenance, renewal solicitations, outstanding account review, database & physical file maintenance, archiving, filing & back up systems set up and maintenance.
1/2004 – 01/2005 Manpower Professional Chicago, IL
Administrative Assistant with management responsibilities – Various
International/domestic travel & meetings prepare/perform presentations, worked with Dunn & Bradstreet’s reports, kept time and attendance records for office and security clearance for staff/guests, database creation & management, data conversion, maintain data library, perform drive mapping. Inventory, supply ordering, general research/special projects and duties as assigned.
9/1998 – 10/2003 LaSalle Bank N.A. Chicago, IL
Portfolio Administrator - Banking/Direct report to Group Senior VP of Commercial Real Estate
Rent processing, accounts payable/receivable, tax payments, tax research, lease abstracting, procedure writing, CAM/escalations statements, budgets, space allocations, prepare/distribute various reports, computer set-up, business license maintenance, insurance maintenance, create/maintain filing system, training, LIBOR tracking/recording, rate changes, escrow maintenance, late/service fee calculations, loan monitoring, loan booking, loan payoffs, lien releases, exception clearance, bank reconciliations, general ledger, wire transfers trouble shooting, customer service, inventory, supply ordering, general office, special projects.
10/1994 – 9/1998 Hospital Correspondence Corporation San Jose, CA
Team Leader - Medical
Employee supervision, time keeping, scheduling, training, coaching, phone monitoring, quality control, accounts receivable/payable, report preparation/distribution, customer service, shipping/receiving, meeting coordination, cashiering, travel arrangements, calendar management, general office, special projects.
EDUCATION & LICENSES
05/05 – 05/07 University of Phoenix Chicago, IL.
Bachelors Degree Business Administration
07/06 – 08/06 Agent Broker Review Company Chicago, IL.
Insurance Producers License Property & Casualty
2/1987 -7/1989 South Suburban College South Holland, IL.
Associates Degree Accounting
1/1997 –7/1997 Century 21 Real Estate School Chicago, IL.
License Real Estate Agency
SKILLS
Typing-65wpm, Latrend, Mainframes, Lotus Notes, Outlook, Access, PowerPoint, Excel, Word, Explorer Media player, Adobe Acrobat, Element, MGI Photo Suite, Roxio, Coral draw, Ivisitor, ScanSoft, Nero PeopleSoft, Netscape, all general office equipment.
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