Manager Customer Service

April Marie Tweed

**** ***** *** *************, ** 18078

Mobile 507-***-****

cf1l2d@r.postjobfree.com

PROFESSIONAL EXPERIENCE

Lehigh Career and Technical Institute, Schnecksville PA 2010-Present

• Substitute Secretary & Substitute Teacher Assistant

Responsibilities include receptionist duties, typing, and filing, answering phones, copy work, special projects and interaction with high school students. Responsibilities for the Teacher Assistants include assisting career and technical and/or academic instructors to provide support services for students enrolled at the Lehigh Career & Technical Institute.

Benchmark Electronics, Rochester MN 2005 –2010

• Hand Solderer II

Responsible for properly hand soldering components onto electronic assemblies. Duties include: Hand soldering electronic components on boards per documented instructions and schematic drawings and inspects solder connections and clips excess leads as needed. Obtain appropriate paperwork and necessary drawings for each job assignment and verifies the paperwork has the correct effective date. Possess ability to use manufacturing routings and process instructions under minimal supervision.

• Rework Operator I

Responsible for performing both detailed and routine repair operations on assemblies and routes the assemblies to the next operation. Duties include: Determine which product takes priority, based on the defined production guidelines. Perform hand solder operations on assemblies and inspect rework/repairs. Enter board quantities into automated computer system for on line rework/repair operations. Complete WebMR parts requisition for needed rework parts References Defect Code List to identify defects. Process System Integration work through Sub Hold. Utilizes x-ray machine to examine Ball Grid Array’s (BGA’s).

Telex Communications, Inc., Rochester MN 1997-2001

Engineer / Trainer

Full time hourly Hearing Aid Assembler. Responsibilities include assembly of the Linear product. Promoted to Engineer / Orientation Trainer within 12 months. Responsibilities include diagnosis of product, building product, and orientation of new hires. Maintained high production levels and high quality product. Recognized for building ability 60 % fast then other employees.

MANAGEMENT POSITIONS

Manager with more than twelve years experience in management and customer service relations. Proven ability to work with senior management team to integrate ideas on future promotions. Motivational management style with a record of building positive work environment with very high degree of self motivation. Areas of Expertise: Employee Relations, Customer Satisfaction, Training & Development, Staffing Development, Orientation Training, Team Building, Organization Trouble Shooting and Problem Resolution.

Chateau Theatres, Rochester MN 2001-2005

First Assistant, Box Office Manager, & Party Room Coordinator

Hired as a part time hourly Assistant Manager, promoted to full time salaried First Assistant and Box Office Manager within 3 weeks.

Responsibilities for First Assistant include operating and maintaining Theatre when General Manager is not present. Maintain customer contentment. Box Office Manager Responsibilities include Scheduling, Managing, and developing promotions. Responsible for Merchandise / Inventory Control, Film Booking, and Daily Accounting.

Regal Cinemas Theatre Entertainment, Newark DE 1991-1994

Concession Supervisor

Part-time concession employee promoted to Concession Supervisor within two months. Responsibilities include supervising employees and maintain department cleanness. Within 12 months offered the position of Assistant Manager with financial accountability and responsibilities as well as supervision of staff employees.

EDUCATION AND CERTIFICATIONS

Glasgow High School Class of 1992

Rochester Community and Technical College-2 yrs general education towards a

Nursing degree

Lehigh Carbon Community College-Present, Part time. Working on Nursing Degree

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