Customer Service Assistant
Resume:
JAMI TOTI
Southfield, MI *****
******@*****.***
Summary
Articulate professional with 25 years' national and international experience in public relations. Specialized in destination management and coordinating the "impossible" for VIP clients. Experienced in criminal Investivgative tecniques, both public and in the private sector.
Experience
LOSS PREVENTION DECTIVE, Troy, Mi.
Macy's, 2010 - Present
Doing live surveillance and covering CCTV over the entire 3 story store. Working internal and external cases.and handling security checks throughout.
• Trained in the 5 step method of surveillance
• Received certificates in Sensitivity Training and Diversity in the Workplace
• Completed training and received certificates in Handling Difficult Situations, General Safety in the Workplace, Blood borne Pathogens & Hazard Communication, Use of Force & Use of Handcuffs
SUPERVISOR, Sterling Heights, Michigan
G&W / Blue Barracuda Staffing, 2003 - 2008
Started in the Security Division. Supervised over 30 guards. Transferred to the Drive Away Division. Supervised over 50 drivers.
• Arranged and coordinated the daily running of security for the 2008 U.S. Ryder Cup, The Michigan State Fair, Arts, Beats & Eats and the movie "The Island".
• Helped prioritize work schedules and delegated assignments.
• Earned a reputation as a valuable and cooperative coworker by: being fair, honest, and willing to help others when needed; effectively resolving conflicts at appropriate times; and assisting new managers and other staff to become familiar with policy and operations.
• Responsible for transportation of vehicles from storage facilities to rail yards in Michigan and Ohio.
• Supervised all hiring, training, scheduling, staffing, vehicle scanning and payroll.
PURSER/PORT LECTURER/HOSTESS, Fort Lauderdale, Florida
Dolphin Cruises / PPI, 1993 - 2002
Worked on board several different 5 star cruise ships such as the Crown Dynasty, Enchanted Capri, Noordam, Veendam and Dolphin IV.
• Assistant Purser duties included passenger complaints, cabin assignments, ship/port information and closing out end of cruise passenger accounts.
• Chief Purser duties included overseeing all other pursers as well as handling crew payroll, ships port papers, crew/passenger Customs/Immigration and all hotel department management services.
• Exceeded budgeted revenues through aggressive marketing and excellent customer service.
• Designed, developed and implemented a chartered system for the Pursers Office/Front Desk of the SS Norway after her conversion from the SS France.
• Extreme organizational skills. Ability to designate responsibilities as well as complete assigned tasks on time.
• Acted as liaison between VIP passengers and all ship department heads.
PRIVATE INVESTIGATOR, Hollywood, Florida
Attila Security & Investigations, 1990 - 1993
Started as an intern and worked up to private investigator. Specialized in criminal investigations such as home invasions, divorce and fraud.
• Trained at Miami Dade Community Collage.
• Qualified with a 9mm on the Miami Dade range.
• Trained in auto repossession.
TRAVEL AGENT, Bingham Farms, Michigan
TLC Travel, 1985 - 1990
TLC Travel was a family business so I grew up in the industry. As an agent I dealt with clients dealing in business and pleasure travel.
• Made international and domestic air, sea and hotel arrangements utilizing Sabre and Worldspan. along with any special needs the client might have.
• Arranged travel for all VIP clients along with complete tours for rock bands.
• Streamlined operations, found more productive methods to achieve top performance and reduce unnecessary expenses.
Certifications
CPR / First Aid, 2010 - 2012
Adult First
Environmental Emergencies
Adult/Child CPR With Mask
Adult/Child AED
Infant CPR With Mask
Worldspan Certificate, 1988
Northwest Airlines, Atlanta, GA.
Sabre Certificate, 1986
American Airlines, Southfield, MI.
Film / Video
Head of security
"The Island"
Michael Bay Production
Assistant Production Coordinator
"PI Private Investigations"
Directed by Nigel Dick
Craft Services
Kiss - "Exposed"
Directed by Claude Borenzweig
Education
"C" License, Criminal Justice
Miami Dade Community Collage, Miami, Fl.
Received "C" License for Private Investigation
H.S. Diploma, General Studies
Southfield High School, Southfield, Michigan
Volunteer
FEMA, Miami, Florida
Volunteer, 1992
After Hurricane Andrew in South Florida, I assisted with exiting procedures and travel arrangements for survivors in need of relocation.
Contact this candidate