night auditor

Andrea Norris

**** ******* **. **** ****, MD ****5 P: 202-***-****

Objective:

To obtain an administrative/customer service position that will allow me to utilize my customer service and multi-task skills. A team builder with a positioned demeanor.

PROFESSIONAL EXPERIENCE:

Wyndham Vacation Resort May 2010 to Present

Night Auditor

• Responsible for providing excellent guest service skills in the greeting of guest, vendors and staff.. Provided assistance with guest request in order to maximize satisfaction and retention. Assisted guest with hotel information, directions, resort amenities, and services available throughout the surrounding area.

• Assisted team members and managers with administrative support such as blitz assembling, group amenities, key packages, etc. Assisted sales manager with contracts, tracking, and initial group set-up.

• Maintained cash control at the Front Desk, audit, and reconciled daily and weekly cash. Adhere to Company’s Standards, Policies and Regulations.

Super Shuttle July 2007 to December 2007

Reservation Agent

• As Reservation Agent, I efficiently, effectively, and professionally handled a variety of customer-related transactions - product information, reservations, quality control inquiries, and lost & found. We received extensive in-house training through state of the art technology, on-the-job training, and classroom instruction.

Wachovia Bank January 2006 to July 2007

Customer Service Representative

• Greet and direct customer, handle a high volume of cash transaction, which includes, deposit, and withdrawals, wire transfers, balances, adhere to company standards. On a rotation basis, work the drive thru window at the Bank. Balance and reconcile at the end of the shift.

Fairfield Inn Resort by Cendant October 2000 to Dec 2005

Senior Customer Service Representative

• Responsible for providing excellent guest service skills in the greeting of guest, vendors and staff. Provided assistance with guest request in order to maximize satisfaction and retention. Assisted guest with hotel information, directions, resort amenities and services available throughout the surrounding area.

• Assisted team members and managers with administrative support such as blitz assembling, group amenities, key packages, etc. Assisted sales manager with contracts, tracking, and initial group set-up.

• Maintained cash control at the Front Desk, audit, and reconciled daily and weekly cash. Adhere to Company’s Standards, Policies and Regulations.

TECHNICAL SKILLS:

Microsoft PowerPoint, Microsoft Access, Microsoft Word, Microsoft Excel, Microsoft Outlook

EDUCATION:

General Education Diploma

Graduated June 1983

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