Leigha Keese

***** * ******** **. ********** CO *0015

720-***-**** , cd01t8@r.postjobfree.com

Summary

• Proven leader in the customer service industry.

• Excellent communicator who has assumed managerial roles with ease.

• Easily adapt to new environments and the challenges therein.

Experience

Sprint – Assistant Store Manager February 2011- Present

• Drove sales and monitored best practices for sales, growth, and customer service metrics.

• Responsible for running frequent sales and operation reports.

• Handled vendor returns.

• Assured that the store was able to consistently regular corporate audits

• Coached behaviors and managed junior sales associates.

UPS – Load Handler July 2010 – January 2012

• Accurately placed materials on a jet according to weight and size as to avoid imbalance and to optimize fuel efficiency.

• Assured that the flight operators had the proper documentation to clear customs and inspection for international airports.

Sears – Appliance Retail Consultant August 2009 – August 2010

• Identified customer needs and matched those needs to corresponding products.

• Required to meet sales quotas and sell equipment protection to a specific sales ratio.

• Position was 100% commission based.

AT&T – Retail Consultant May 2007 – February 2009

• Sales and customer service oriented position that included identification of customer needs and equating them to a wireless phone and internet services.

• Customer support past initial point of sale.

• Required to meet sales quotas. Work productivity was measured through customer satisfaction surveys.

Education

University of Alaska Anchorage May 2005 - Present

Undergraduate Majors : International Studies, German Language

Minor : European History

GPA Undergraduate : 3.33

Graduated: May 2011

Graduate Focus: Counseling

GPA Graduate Level: 3.71

Bartlett High School 2001 – December 2004

Graduated with a High School Diploma : December 2004

Skills

• Proficient with computers (PC and Mac) as well as Microsoft Office Programs.

• Proven record of meeting and exceeding sales quotas.

• Personable and possess exceptional customer service skills.

• Effective communicator.

• Excellent at motivation of self and others.

• Conversationally Fluent in German