SHERI MORRISON

• **** Victory Garden Ave

• Las Vegas, Nevada 89149

• cc3311@r.postjobfree.com

• Cell 702-***-****

QUALIFICATIONS SUMMARY

Highly personable Customer Service Professional with years of experience in account management, Payroll, Tax return, workers comp, Client Liaison

• Talent for identifying customer needs and presenting appropriate company product and service offerings.

• Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to increased repeat and referral business.

• Expertise in resolving escalated customer service issues.

• Secured numerous company achievement awards for delivery of exceptional customer service.

WELLS FARGO BANK – Las Vegas, Nevada Jan 2006 to March 2010

Personal Banker

Serve as Customer Care Lead for a major bank.

I began my career as a Bank Teller. My excellent top sales and customer service performance within the North West District led to my accelerated promotion.

I was promoted to Customer Service Representative after just 10 months and then Personal Banker after One year in that role.

Collaborate with Customer Care Manager to create strategic plans to enhance customer satisfaction. Provide employees with tools to maintain and increase service levels to both internal and external customers. Work closely with other departments to promote sales contests, clarify information, and distribute reports. Gather, analyze, and report daily/weekly/monthly sales and service statistics.

• Instrumental in improving customer-satisfaction ratings through suggestion, development, and implementation.

• Increased employee knowledge by assisting with development of new employees.

• Enhanced employee performance and attendance through daily mentoring, one-on-one discussions.

• Received outstanding positive comments from team members on employee reviews, as well as exceptional feedback from senior management.

• Building and managing lifelong customer relationships

• Understanding customers’ financial needs and showing them how to get the greatest possible value from products and services suitable for their needs

• Analyzing current customer relationships and proactively contact customers with recommendations to help them achieve financial success

• Developing and maintaining relationships with Wells Fargo partners to maximize sales opportunities

As you build your customer relationships and product knowledge, you are working towards your personal goals within Wells Fargo.

SUNLAND LANDSCAPE, INC. Las Vegas, Nevada 1993 to 2005

Co Proprietor

As Co Proprietor I was responsible for payroll, payroll taxes, ordering supplies, billing, banking, answering phones, taking messages, filing, copying, faxing, advertising, making sure all business licenses were up to date and communicating with workers out in the field.

• Responsible for company payroll for staff of 15

MARKETING ASSISTANT – New Jersey 1987 to 1989

Merchandise Coordinator/Stylist Photographers Assistant

Served as Customer Service Representative for a large department store where my awareness of customer needs and product knowledge was soon recognized. I was promoted into the marketing department where I started as a Merchandise Coordinator, then quickly promoted to Stylist setting up photo shots then later a photographers assistant developing the photographs.

• Played key role in creating an analytical system for photo shots ensuring all timelines were met.

• Received numerous accolades from senior management for consistently providing excellent service within tight time restraints.

EDUCATION AND TRAINING

• Bankers School

• NOTARY PUBLIC

• PPI License

• Annuities License