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Customer Service Manager

Location:
Miami, FL, 33150
Salary:
$50,000-$65,000 per year
Posted:
November 16, 2011

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Resume:

*** ** ** ****** • MIAMI, FL • *****

PHONE 786-***-**** • catnlw@r.postjobfree.com

OSCAR ORTIZ

SKILLS:

•EPA 608 Certified

•EPA R-410A Certified

•OSHA certified

•Superb skills for troubleshooting, setting up, and repair of HVAC System.

•Observes precautionary measures in dealing with the hazards of the job.

•Experienced with word, excel, outlook, and MSI Property management systems.

•Fluent in English, Spanish.

•Honest and hardworking.

EDUCATION:

Everest Institute Miami Gardens, FL

HVAC Technician Program

3/2011-12/2011

Graduated with 0.0 GPA

Completed course in a classroom/lab designed specifically for the HVAC trade. Course work included but was not limited to:

•Job safety concepts and regulatory requirements.

•Basic laws of physics and cooling theory.

•Use of manifold gauges to check system pressures, charge system, recover refrigerant, perform standing pressure test with nitrogen

•Brazing of copper piping and ensuring a leak proof system using various detection methods.

•Using pressure/temperature charts to charge systems through superheat /subcooling. • Using manufacturer’s diagnostic techniques to troubleshoot equipment.

•Heat pump component operation and system diagnostics.

•Operation of controls, system diagnostics and wiring diagrams of Fuel Heating Systems

•Reading blueprints, perform load calculations/indoor air quality for air distribution.

•Electrical theory and circuit diagrams

WORK HISTORY:

The Loft Hotel Miami Beach, Fl

11/2009-08/2010

Front Desk Assistant Manager

•Assumed authority for the hotel in the absence of the Front Desk Manager and managed all operations within the hotel.

•Completed important aspects of general administration, like weekly and monthly stock and consumption account, guest-list, bed book etc, as required by Management

•Assured that all guest inquiries were solved in a fashionable and professional manner reservation division, duties included answering customer queries, problem solving and providing detailed information on resort.

The Palms Hotel Miami Beach, Fl

6/2007 – 6/2009

Reservations Sales Agent / Night Audit

•Planned the accommodation, catering along with other hotel services.

•Completed important aspects of general administration, like weekly and monthly stock and consumption account, guest-list, bed book etc, as required by Management.

•Responsible for customer service in the hotel reservation division, duties included answering customer queries, problem solving and providing detailed information on resort.

•Balanced hotels room and revenue daily.

•Answered incoming calls accordingly.



Contact this candidate