CURRICULUM VITAE

Manjunath A S

E-Mail ID : c9m1yv@r.postjobfree.com

Phone : +91-8392 – 270455 (Res)

Mobile : +91-988**-*****

OBJECTIVE

I would like to associate myself with an organization, which provides me the right opportunity to explore my skills to the expectations of the company & prove to be a laudable asset to my organization.

EXPERIENCE SUMMARY

2 years 3 months of experience as Support Engineer worked on Unix, oracle and Autosys.

1 year 9 months of experience as Associate Production Support Analyst working on Autosys, AIX and SAP

PROFESSIONAL PROFILE

Worked as a Support Engineer in Infosys Bpo Ltd, Mangalore for the client Apple.

Working as a Associate production support Analyst in TE connectivity, Bangalore.

SOFTWARE EXPOSURE

Languages : C, C++ & Shell Scripting

Operating Systems : Windows & UNIX (AIX 5.3)

Backend : Oracle 9i/SQL

Scheduling tool : Autosys 4.5

EDUCATIONAL QUALIFICATION

Degree : MCA (Master of Computer Applications)

Percentage : 69 %

College : PESCE, Mandya

University : VTU.

PROJECT ABSTRACT

Project #1 : IT Production Support

Organization : TE connectivity known as Tyco Electronics

Client : TE

Role : IT Production Support Analyst.

Period : Oct -2010 to Till date

Environment : Autosys 4.5, AIX 5.3 and SAP

Project details

This ITPS team which provides support to SAP BA’s for scheduling and monitoring batch jobs, script jobs and etc. Support for printers in SAP like creating and modifying printers.

Responsibilities

Working on the Job Scheduler tool AUTOSYS from CA (Computer Associates) running on IBM’s AIX 5.3 Platform.

Creating SAP Batch Jobs using Programs and Variants given by the users using SAP Easy Access Tool.

Creating and Updating Variants in SAP using SAP Easy Access Tool.

Printer creation, configuration and Maintenance in SAP using Dazel.

Printer Administration and Spool monitoring in SAP using Dazel Job Tracker.

Hands on HP Jet Admin for Administration and Status Verification of Printers.

Creating and updating users in Vista Plus.

Scheduling & monitoring of Backups in IBM’s TSM.

Scheduling SQL Scripts in Autosys for Analyzers.

Worked on Remedy ticketing application of BMC Software Company

Project #2 : Apple R&D Support.

Organization : Infosys BPO limited

Client : Apple Computer Inc.,

Role : Production Support Engineer.

Period : Aug -2008 to Oct -2009

Environment : UNIX, Mac OS X and Autosys.

Backend : Oracle 9i.

Client Description

Apple Production Support (APS) is an IS&T services group that provides round the clock support to IS&T applications. Services to IS&T hosts and manages various applications that supports Apple’s business functions like Engineering, Finance, Sales, Marketing, Supply Chain management, Customer Relationship Management, HR, etc. These applications undergo multiple upgrades and enhancements throughout its life based on business and technical needs.

Project details

This Project primarily provides enhancement and support for various Apple R&D and HR applications like Sonar, Virtual Edge, Merlin, Espresso, Time and Attendance and etc. Support application software in production for operations of the company and we are responsible for co-ordination and planning. Monitor and investigate issues with production applications and identifying the operating problems within production areas.

Responsibilities

Monitoring and support of Autosys jobs and take action on failed jobs.

Debugging and fixing the issues raised by the users of the application.

Handling crisis situations and tracking affecting business users.

Maintaining work history for all the tickets until it is closed down.

Providing on call support during weekends for high priority issues.

Steady state maintenance of over 150+ IS&T applications

Project #3 : Apple DS Support.

Organization : Infosys BPO limited

Client : Apple Computer Inc.,

Role : Production Support Engineer.

Period : Oct -2009 to Sep -2010

Environment : UNIX, Mac OS X and Autosys.

Backend : Oracle 9i.

Project details

A Directory Service (DS) is an application system that stores and organizes information in a directory, storing the data in a structured manner and provides access to that information. Directory services acts as a central repository for person, groups, maps, applications, conference rooms and etc.

DS Provides authentication Services (LDAP/SSO-AppleConnect) to all

IS&T Applications and to most of the Apple’s websites.

Responsibilities

Monitoring and support of Autosys jobs and take action on failed jobs

Receiving the user and auto tickets and resolving them.

Resolving the issues and reporting it to user/on-site co-ordinates as per the severity.

Knowledge transfer and transitioning of applications from development teams

Coordinate with other IS&T support groups like Database Administrators, System

Engineers and Operations to maintain the overall application health and security.

Miscellaneous housekeeping activities.

Raising Change Request(CR), if any changes in the production.

Personal Details

Name : Manjunath A S

Date of Birth : 19 April 1984

Gender : Male

Marital status : Married

Nationality : Indian

Passport Number : G2994981

Hobbies : Interested in Open Source, New Technology,

Surfing the Net and listening to Music.

Languages known : English, Kannada, Telugu & Hindi

Permanent Address : S/O A.V. Shanmukha

L I C Agent, shree Datta sai nilaya,

near R K Nursing home

S N PET 3rd cross

Bellary-583103

I hereby declare that the above information is true to the best of my knowledge and belief.

Manjunath A S

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