Clemente Garcia

**** *** **** **** **** #**** 972-***-**** (h) 972-***-**** (c)

Dallas, TX 75287 c8rdwu@r.postjobfree.com

Business Analysis | Business Process Management

Project Management | Product Management | Engineering Management

Experienced product and development manager with skills in leading direct reports as well as working in cross-functional teams, managing a product from concept to market, providing the business case for new development investments, determining and documenting new product requirements, developing marketing/sales forecasts, product pricing, and launching new products.

CAREER ACHIEVEMENT HIGHLIGHTS

Managed IT Services Engagement to NASA Space Shuttle Launch Control as integrated product

offering; resulting in Kennedy Space Center adoption and $500K licensing deal. Rational RequisitePro, Modeler.

Authored realization of MISA Municipal Reference Model to the Federal Government of Canada

as the first IBM Rational SaaS offering; resulting in a $50M deal. Rational Unified Process, IBM Jazz Platform.

Created Services Engagement Strategy and Consulting Practice Framework based on Product Mix,

increasing services engagement sales by 30%. Modeling, Simulation, and Analysis. UML, SysML, UPDM.

Established relationship with the University of Texas for Corporate Sponsored Research. OpenUP SDLC

Received Top Honors Award for Research. New Product Introduction in 6 months from Proof of Concept.

Created and Directed “Platform as a Product” Strategy: resulting in the sales of 20M Server Blades

to the North America Telecom Market at $20,000 per blade with 300% Gross Margins.

Managed DoD DARPA contracts award for 2-year Internet Security research grants. This resulted in new

commercial product introductions establishing partnerships with Dell, Compaq, HP, IBM. $3M in sales.

Serve on the Board of Directors for the International Institute of Business Analysis Dallas Chapter

“I have never known a business associate that has displayed more intensity of purpose, creativity, and technical insight than Clem. Over the years that I have known him, he has consistently worked to expand his knowledge and stay abreast of the myriad of technology changes and he has always, in my experience, earnestly applied that knowledge in such a way so as to advance the business for which he is working.”

Director, Systems Software Engineering, DSC Communications (recommendation on LinkedIn)

PROFESSIONAL EXPERIENCE

Senior Consultant MalieMalie, DBA Dallas, TX 2009 - Present

Contract Consultant –Enterprise Solutions, Small-Medium Size Businesses, Business Analysis

Consultant to business and product development; Business Processes, Product Management, Project Management

Project Management, Business Analysis, Trusted Advisor

• Project Manager to Enterprise Applications Integration (EAI). Network Server performance optimization.

• Network Security Audits and Domain Security Profiling. Operations Management to CoBIT, ITIL/ITSM. PMBOK.

• Cyber Security Analysis: Office of Homeland Security, Computer Emergency Readiness Team (CERT)

• Windows Client End Point Security, Self-Manage, and Self-Optimize Configurations. OS Migration Planning.

• Hardware installs and upgrades. Database installation/configurations. Network planning and modeling.

• High-End n-Tier Web Portal 5-9s SLA. Virtualization Strategies and Management. MS Hyper-V. VMware vCenter.

• Persistent Multi-Core Computing. Application Process/Thread Affinity Performance Tuning & Optimization.

• Cloud Service Providers profile and selection criteria. Gartner market analysis. Trusted Advisor to CTO for 5 data center consolidation project. Service Level Agreements, Extra-Structure compliance. Resilient Cloud Services.

• Agile/Scrum Master. Kanban and Epic Room Management with collaborative distributed team SDLC tooling.

• Android OS DEV/OPS Continuous Integration/Continuous Delivery. Adroid Emulator performance optimization.

Board of Directors IIBA Dallas Dallas, TX 2010 - Present

Non-Profit Organization, Volunteer, Business Analysis Standards

• Serve on International Institute of Business Analysis Dallas Chapter Board of Directors

• Manage Board, chapter communications and official chapter documents. Marketing of IIBA charter.

• Paralegal advisor on Chapter Bylaws, 501C Non-Profit Corporation filing State of Texas.

• Keep records of all business meetings (Chapter and Board). Chapter meetings coordinator.

• Business Analysis Body of Knowledge (BABOK®) reviewer and content editor to International Standard.

• IIBA Reviewer: The Agile Extension to the BABOK® Guide. SCRUM Agile Advocate to IIBA BABOK Standard.

o Agile Alliance collaboration. SCRUM methods and practices. Epic Board Management.

Business Analysis, Business Process – Nesco Resources-ACS Xerox Dallas, TX 2011 contract

• Work with Business Owners and Stakeholders on Product Requirements to Market needs and analysis.

• Provide a Framework for Product and Technology Lifecycle Management. Lead startup team to engage RAD and TDD Agile Methods. Lead team as SCRUM Master and provide Continuous Integration guidance. Mentor Coach.

• Conduct and analyze business and information technology processes and prepare essential groundwork by documenting and driving business solutions. Requirements Management: Stakeholder User Stories, Use Case Scenarios, Workflow Management and Models. Business Requirements Document, Functional Requirements Spec.

• BPM best practices, business processes and procedures; IT infrastructure services, CRM & ERP. Develop business process analysis, business architectures, and system models (Software Architecture Document).

• Business process modeling using BPMN2.0, Visio/BPA, Intalio, Modelio, jBPM, other modeling tools. ReST, SOAP

• Cloud Services Management and Deployment. Software development lifecycle and methodologies, specific requirements for maintaining systems in a regulated environment. Aria Systems, Salesforce.com integration.

Product Manager, Senior Business Analyst No Magic, Inc. Plano, TX 2010 - 2011

Product Management strategies to partnerships between key business stakeholders and technology partners. Modeling, Simulation, Analysis Software Products. Analysis of software development, professional services and consulting teams. Crowd Marketing Initiatives, Partner Programs, Community Development, and Market Research.

Product Manager

• Market Research Analysis and Established Business Case for New Product Introduction (NPI).

• Worked with CMO, Gartner Research on Market Trends and Magic Quadrant placement.

• Managed 3 Product Lines to Application Life Cycle Management (ALM). $2M in annual sales. Agile/Scrum.

• Created a Service Engagement Strategy and Consulting Practice Framework; increasing services sales by 30%.

• Guest Speaker to DFW Professional Organizations: ASEE, ASQ, IIBA. Generated sales leads.

• C-Level advisor. IP Patent Filing Program. Executive Presentations: Fortune 500 profiles market positioning.

• Established working relationship with the University of Texas; Corporate Sponsored Research. Agile Epic Room.

o Received Top Honors Award for Research Capstone Project; Commercialized new product offering.

Senior Business Analyst, Project Manager

• Gather, review and edit business, functional and non-functional requirements. Product offering strategies.

• Develop business processes, use cases, scenarios, tasks and workflow analysis. Enterprise Architectures

• Collaborate with project teams and customers to analyze information needs and communicate needed changes to the product team. Maintain Product Positioning and Marketing aligned to Product Mix. Customer Demos.

• Develop business requirements documents, including Vision/Business Case, BRD, Use Case, functional specification documents and other documents as needed. Enterprise Modeling and Analysis. Agile SCRUM Team

• Comprehend business issues and translate them into application and technical requirements. UML tools, Requirements Management Tools and modeling product suites. Project Manager: Java development - Agile Team

• Mentor to IT in Network Architecture, Infrastructure, and mapping. Linux, Windows OS. Desktop Virtualization.

• Knowledgeable in standards: OMG UML, BPMN, SysML, MDA, TOGAF, UPDM, Zachman. Open Unified Process.

Senior IT Specialist IBM Corporation Dallas, TX 2007 - 2009

IBM Software Group, Rational Software Product Services Consultant

Physicians Mutual, Principal Financial, Quest Communications, AT&T, Siemens, Philips, WellPoint, IRS, Mutual of Omaha, Western Union, YellowBook, Ford Motors, NASA, State of Texas, Mayo Clinic Hospital

Provide on-site client facing IT consulting services, process assessment/profiles, life cycle evaluation /recommendation, and facilitate product usage models for IBM Rational Tools and Rational Unified Process.

• Project Manager, Trusted Advisor – IBM Project Management Mentor to RUP Pilot Projects. Iterative Development and Planning, Risk Management, and Project Portfolio Management. Program rollup, Stakeholder reviews. Established Project Management Office (PMO) reporting structure with Program Management Portfolio; instituted Earned Value Metrics, Cost/Schedule Performance Indices consistent with stakeholder objectives. PMI PMBOK, OPM3 framework. Tivoli – Rational Integration: Network Management, Identity Management.

• Business Analyst Mentor - Requirements Management Discipline, Process Assessment, Gap Analysis, and Recommendations. Assessed requirements capture and traceability. Recommended Change Control Board (CCB) of member stakeholders to reduce requirements churning, affecting focus on Usage Model Process Life Cycle. IBM Rational RequisitePro, Software Architect/Modeler, Telelogic DOORS, Quality Manager. System Architect.

• Instructor Lead Training – Delivered IBM Product Training. Wrote Courseware and Lab Exercises. VMware Host and Guest operating systems configuration builds. VMware Workstation; VMware Player desktop. Rational Unified Process, RequisitePro, Requirements Composer, Software Modeler/Architect, System Architect.

• Product Manager - SaaS Offering - IBM Rational Requirements Definition and Management. Jazz Platform Eclipse Foundation. Municipal Enterprise Modeling. MISA Municipal Reference Model for the Federal Government of Canada; Toronto, Canada. iLogix SysML Integration to Rational Software. Software as a Service (SaaS)/Cloud Computing, Led SOA collaboration for Marketing Co-Branding of Lotus-Rational. $50M deal.

Product Manager, Program Manager, Business Analyst Portland, OR 2002 - 2007

Contract Consultant – Intel Corp, Standard Insurance, Providence Healthcare, BlueCross, QSent

Consultant to business and product development; business management. Focused on Business Administration, Project Management, Law (Business, Commerce), Product Management - Strategic Planning and Marketing.

• Product Manager - Advanced Telecommunications Computing Architecture (ATCA) Shelf - Blade Server Management. Marketing Campaign and Messaging. Wrote Keynote Address speech for General Manager to Conference. Managed the Product Lifecycle compliance to Intel iPLC. Managed product showcase events and presentations; Product Mix to functional requirements. Partner Program and Pricing Strategy. $450M Division.

• Program Manager - Service Availability Forum standards body for high availability enterprise/telecom platforms. Hardware Platform Interface (HPI) Work Group. HPI Specification, HPI-ATCA Mapping Specification. Reported to the Board of Directors on Standards Compliance objectives and milestones. Drive Intel Marketing Strategy.

Reported into Intel Project Management Office (PMO): PMBOK reference framework..

• Sr. Technical Project Manager - IT Infrastructure Enterprise upgrade and development. Service Oriented Architecture initiative, scaled to include next generation ERP, CRM, and SCM; Product and software development life cycle (SDLC); IBM Rational tools and Tivoli Identity Management. Responsible for Requirements tracking, Process Mapping to customer contact processing, Oracle 9i to 10g upgrade, Mercury Test Director Quality Center upgrade, and Project Portfolio Management with Earned Value metrics, CPI, SPI, Issues/Risk Management, and System Security (SOX included) profiles in the Project Management Office (PMO).

• Project Manager - Distributed offshore team development. Facilitate project tracking/contracts administration; SharePoint Portal Administrator with Microsoft Project Enterprise integration. Built Wiki as common access for deliverable schedule drops; managed integration tests compliant to requirements matrix for project milestones payment schedules; status reporting. QA Test Lab Manager. US Commerce Law/Customs compliance.

Director of IT, Project Manager The Nautilus Group Vancouver, WA 2001 - 2002

Enterprise Applications Integration - eCRM, eERP, E-Commerce, Call Center Operations

Managed and Directed IT development and integration of Business Applications Software. Served as the Principal Architect for projects involving the evaluation of Web servers, application servers, database engines and tools. IT supporting. Product Owner: CRM – ERP – OM Integration. $500M revenue family of products.

• Managed 3 direct reports, 12 staff development engineers. Microsoft Foundation, .Net, MQ Series.

• Established standards, practices, and procedures. Created complete SDLC framework and practice.

• Introduced business analysis methods for Business Workflows to Process Simulation Mapping,

• Directed Zachman Framework to affect data capture/schema construction direct from Business Stakeholders.

• Directed System Security - Firewalls, Virus Scanners, Intrusion Detection Systems w/Back Track Forensics (ManHunter). Forensics reports of origination identity used as evidence for prosecution. Reduced Intrusion 100%.

• Established a Project Management Office (PMBOK PMO): stakeholders reviews with measured ROI, CPI, SPI.

EDUCATION & PROFESSIONAL DEVELOPMENT

University of Texas Richardson, Texas M.S. Computer Science (AbD)

University of Hawaii Honolulu, Hawaii B.S. Electrical Engineering

Institute of Business Development Portland, Oregon Business Administration, Project Management

Marketing, Law (Business, Commerce)

International Institute of Business Analysis Board of Directors – CBAP candidate

Program Management Forum Product Management SIG

Project Management Institute Project Manager, PMBOK

Software Engineering Institute (SEI) Capability Maturation Model (CMMI)

Michael Fagan Associates Defect Free Software Development

Object Management Group (OMG) BPM, MDA, UML, CORBA, SOA

Patent Granted: # 6,400,713: Integrated Element Management and Multi-Services Access Platform

Patent Granted: # 5,926,480: Digital Cross-Connect System to Digital Loop Carrier Interface Unit

Patent Filing: # 2002/0116287: Multi-faceted, tier driven electronic commerce facilitator – auction system

President’s Award - Frame Relay/ATM Data Products Zero Defects Product Award

Military Veteran, DoD Security Clearances Held: Secret, Top Secret, SCI – DCID 6/4 Lifestyle Polygraph

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