Customer Service Quality Assurance

ERIC B. MOSLEY

**** ******* ****

Albany, GA ****7

Home: 229-***-****

Cell: 334-***-****

Email: c8phm0@r.postjobfree.com

PROFESSIONAL SUMMARY

Expert in leading Information Technology (IT), logistics, Quality

Assurance/Quality Control, organizational management, personnel management

and training, with 20 years of experience coordinating and planning

logistical, management, and analytical functions. Excellent communicator

with diverse populations and variety of skill levels in management. Highly

focused and detail oriented leader in directing multilevel initiatives.

Core competencies include:

* Personnel & Operational Management * Productivity

Improvement

* Strategic Planning * Business Development &

Marketing

* Innovative Leadership & Team Building * Staff actions, Tasking

Control & Motivation

* Problem Solving & Decision Making * Financial Management

* Information Technology * Information Assurance

EDUCATION

MBA, University of Phoenix, Colorado Springs, CO (Campus)

BS, Human Resource Management - Troy University, Montgomery, AL (Campus)

Associate of Science in Information Resource Management, Community College

of the Air Force

KEY QUALIFICATIONS

Results-oriented Leader/Goal Driven Strategist

> Planned, developed and implemented software programs -- cut staff

workload by 25 percent

> Created new policies --increased organizational efficiency

> Improved customer service satisfaction by 20% -- received Superior

ratings from leadership.

> Re-engineered supply/sourcing strategies - reduced organizational

expenditures by 15%

> Key player on multiple Integrated Project Teams

> Developed dynamic coordination and synergy among senior leadership and

team members

PROFESSIONAL EXPERIENCE

United States Air Force June

2010 - Sept 2012

(Served 20 years on active duty)

Colorado Springs, Colorado

Assistant Director of Staff

. Troubleshoot over 20 computers monthly. Resolving hardware and

software problems.

. Upload new software for all users' computers.

. Microsoft Office expert for squadron personnel. Received numerous

superior ratings from senior leaders and led and managed 7 team

members

. Expert in Microsoft Office. Able to troubleshoot and fix about 90

percent of the Microsoft exchange problems in the unit

. Developed and implemented process improvement activities consistent

with mission goals and objectives.

Chief, Executive Staff June 2010 -

Sept 2012

. Managed a unit budget valued at over $250,000 with 100% accuracy

responsible for all IT equipment for staff of 70 employees.

. Supervised a staff of 7 personnel which flawlessly managed a customer

base of over 4,000

. In charge to operate and manage a diverse staff on a daily basis

resulting in enhanced and increased teamwork and performance.

. Inventory all incoming IT equipment and arrange for all old IT

equipment to be turned in to certain agency.

. Process purchases of all items that are need in the unit to continue

to function on a daily basis.

. Contact suppliers to schedule deliveries and to resolve shortages,

missed deliveries and other problems

. Prepare and maintain purchasing files, reports and price lists.

. In charge of the unit file plans. Making sure that vital record was

available to staff members in a moment notice.

. Microsoft Office PowerPoint Expert

FEDEX Independent Contractor Aug

2007- May 2010

Owner

. Improved performance metrics which resulted in a $225,000 increase in

revenue in 3 years

. Handled over 1,500 packages a week with a 98 percent customer

satisfaction rate.

. Conducted regular quality assurance and control checks to ensure

safety, efficiency and effectiveness of standard operating procedures

Nonprofit Organization AAU Girls Basketball Team Feb

2007- May 2010

Owner and Head Basketball Coach

. Developed the creative problem solving and decision making ability of

athletes in all performance aspects.

. Led, Coached, Motivated and Inspired athletes to compete at highest

level of competition resulting in 14 first place finishes in four

years.

. Mentored the team and developed technical, fundamental and leadership

ability which resulted in all team members being on track to graduate

High School.

PROFESSIONAL DEVELOPMENT

Supervisor Development Course (five weeks), Ramstein Germany

Leadership School (six weeks), Montgomery AL

Computer Systems Administrator, San Antonio, TX

Sales and Marketing Program, Atlanta, GA

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