“…Lan's customer support skills are exuberant…shows exceptional attention to detail while maintaining a heavy workload…a team player and a consummate professional…”

Susan Nguyen, California Wholesale Supervisor, 2011

“…Lan was a pleasure to work with. Her knowledge and ability to take charge of a project and come up with a plan and put it to action was extremely helpful to the organization. Lan’s ability to work under pressure and in an environment where she was not familiar with was fantastic. Lan’s enthusiasm and positive attitude was contagious amongst the students.…”

Commander Daniel Jorvig U.S.N.R, NJROTC Instructor, 2010

“…You are being honored by your teachers for demonstrating positive academic performance, good citizenship, and outstanding effort in your classes. It is a special honor for you to be recognized by your teachers. Students like you make our school a special place…”

Mrs Jilyn Pendelton, E.d. W. High School Principal, 2009-2012

Computer Skills:

MS Word, MS Excel, MS PowerPoint, MS Outlook, Spa Soft version update 3.2, and familiar with Adobe Photoshop.

Language Skills:

Fluent English, Fluent Vietnamese, and Beginner Spanish

Lan Nhu Do

2800W. Enterprise Rd, Reno Nevada. 702-***-****

c8fglq@r.postjobfree.com

A highly talented and accomplished part time student eager to leverage experience. Highly organized, efficient and skilled in a variety of office support tasks, including:

• General Manager of Hue Thai Restaurant

• Telephone & Front Office Reception at Cali Wholesale/Spa Toscana

• Records & Database Management for NJROTC

• Varsity member of organizations such as;Cheer, Golf, Track and field, and NJROTC Drill Team

• Scheduling & Calendaring

• Meeting & Event Planning

• Hard Working

• Excellent Customer Service

• Knowledge of Restaurant stocks

Work Experience

Hue Thai Las Vegas, NV Vietnamese, Thai, & Chinese Cuisine

General Manager, 2010-2012

Provided great customer service while processing orders on a fast-paced timeline. Up keep with quick job changes and variations on customer services and products. Responsible for ad support and up keep of the store.

Results:

• Employee of the Month

• Praised by several managers/supervisors for exceptional customer service.

• Showed ability to work in a fast-paced and always changing environment.

• Gained extensive knowledge of high speed printers and large format printing machines.

Spa Toscana Reno, NV 4 Diamond Spa Resort

Crew Member, Personal Hostess, Concierge/Cashier Aug 23rd,2012-Current.

Was able to greet guests in a professional manner, booked reservations, made confirmation calls, and knowledge guests with the facility and policies.

Results:

• Received 4 Diamond hospitality training.

• Earned a pay raise & promotion after 2 weeks.

• Attended additional training on the Spa Software.

• Praised by customers and co-workers.

Mr. Sandwich Las Vegas, NV Fast Food Restaurant

Crew Member, Waitress, Cashier 2010-2012

Responsible for performing daily tasks restocking, serving customers, completing purchases at the register, and cleaning.

Results:

• Demonstrated the ability to work in a fast-paced environment.

• Employee of the Month

Anime Ramen and Teriyaki Las Vegas, NV Japanese Restaurant

Crew Member, Waitress, hostess 2010-2011

Was able to quickly adapt to changing environments and tasks while displaying excellent customer service.

Results:

• Excelled under harsh conditions

• Praised by manager and supervisors

• Was referred to other job offerings

E.d W High School Las Vegas, NV High School Unarmed drill team member.

Navy Junior Reserve Officer Training Corp student instructor, 2010-2012

Provided administrative and creative support within the unit. Managed the platoon, plan class schedule, prepare training, manage records, direct cadets, and ensure the safety and security of the unit.

Results:

• Praised by instructor for excellent performance as public affairs officer.

• Excelled within deadline-intensive environment, ensuring the accurate and on time completion of all projects.

• Became troubleshooter for all technical related problems/issues and was promoted 5 ranks within the first year of participation.

Volunteerism

Key Club/ NJROTC Community Service Las Vegas, NV School Organizations.

Volunteer, 2008-Present

Provided clothing and food for street youth. participated in the fulfillment of the mission of ending homelessness among Nevada’s youth. Builded a trusting relationship. Provided support services that will assist youth in moving and adjusting to a safe, and appropriate, alternative living arrangement. Also providing more than 3,000 hours of community service yearly thanks to the NJROTC program as well as key club along with other organizations.

Education

E.d. W. High School Las Vegas, NV

Full Time Student, 2008-2012, GPA: 3.05

• Student of the Month April 2007

• Varsity Golf Member August 2012

• Varsity Track Member March 2012

• NJROTC Cader Ensign 2010-2012

• Key club Member 2008

• “A,B” Honor Roll 2007

• Varsity Cheer 2008-2012

• West coast National Championships Drill Team 1st place member 2011

• Hawaii Leadership Academy Graduate (HLA) 2010-2011

• National Honor Society 2006

• Sons of The American Revolution Medal recipient 2011

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