Customer Service Office
Resume:
Katteryn Gonzalez
Lawrence, MA, 01841
c8a3p6@r.postjobfree.com
OBJECTIVE:
Seeking a position in the capacity of Office Support Assistant/ Office Clerk within a general business or medical office environment, that let me expand my knowledge within and where I can maximize my training experience, bringing the following skills, and attributes:
SKILLS:
Extensive experience working in office settings, interface well with others at all levels, caring and hardworking with excellent interpersonal communication, customer service, office support skills. Time management skills, verbal communication skills, creative thinking skills, organizational skills, effective listening skills, decision making skills, problem solving skills, teamwork skills, quick learning skills, responsibility, creativity, multi-tasking, and determination.
CERTIFICATIONS:
Windows 1998 /Certified, MS Word, MS Excel, professional development program, keyboarding I, II, III, Word Processing I, II, III, Recordkeeping, Business Mathematics, Electronic Calculating, Using Spreadsheets in Excel I, II, III, Accounting I, II, Database I, Using Database in Access II, Office Procedures, Proofreading, and Professional Development Program.
Work Experience
Office Support Assistant, Greater Lawrence Technical High School, Andover, MA 2004-2007
Perform duties too varied and diverse to be classified in any specific office clerical/support occupation, requiring limited knowledge of office management systems and procedures. Clerical/Support duties may be assigned in accordance with the office procedures of individual establishments and may include a combination of answering telephones, bookkeeping, typing or word processing, stenography, office machine operation, and filing.
Customer Service , Dunkin Donuts , East Hampstead ,NH 2006
Ensured each guest is highly satisfied with their experience at Dunkin’ Donuts, Acknowledges all guests with a friendly smile and I was highly responsive to needs and special requests, Resolved guest problems with a sense of urgency, Communicated clearly with each guest in a friendly and courteous way, Completed all orders accurately and within Dunkin’ Donuts speed of service standards, Consistently served quality food and beverages to each guest, Issued a receipt with each order to provide guests with an opportunity to tell us about their visit, Participated in team service to ensure each guest was served quickly, Stayed focused on the guest and accomplished all work assignments with excellence, Maintained food safety standards, Contributed to the cleanliness of my workstation and the restaurant, Described and assemble promoted products and beverages according to the current marketing promotion, Monitored and adjusts the products in the back case according to Dunkin’ Donuts merchandising and product appearance standards.
Office Clerk, Lawrence Temp Agency , Lawrence , MA 2008-2010
Collect, count, and disburse money, do basic bookkeeping and complete banking transactions. Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders and address complaints. Answer telephones, direct calls and take messages. Compile, copy, sort, and file records of office activities, business transactions, and other activities. Complete and mail bills, contracts, policies, invoices, or checks. Operate office machines, such as photocopiers and scanners, voice mail systems and personal computers. Train other staff members to perform work activities, such as using computer applications. Prepare meeting agendas, attend meetings, and record and transcribe minutes. Troubleshoot problems involving office equipment, such as computer hardware and software.
Office Clerk, Express Employment, Hampton, NH 2010
Perform duties too varied and diverse to be classified in any specific office clerical/support occupation, requiring limited knowledge of office management systems and procedures. Clerical/Support duties may be assigned in accordance with the office procedures of individual establishments and may include a combination of answering telephones, bookkeeping, typing or word processing, stenography, office machine operation, and filing. . Answer telephones, direct calls and take messages. Compile, copy, sort, and file records of office activities, business transactions, and other activities. Complete and mail bills, contracts, policies, invoices, or checks. Operate office machines, such as photocopiers and scanners, voice mail systems and personal computers. Train other staff members to perform work activities, such as using computer applications. Prepare meeting agendas, attend meetings, and record and transcribe minutes. Troubleshoot problems involving office equipment, such as computer hardware and software.
Wire Assembler, Philips Lightolier, Wilmington, MA 2010-2011
Read and interpret schematic drawings, diagrams, blueprints, specifications, work orders, or reports to determine materials requirements or assembly instructions. Position, align, or adjust work pieces or electrical parts to facilitate wiring or assembly. Clean parts, using cleaning solutions, air hoses, and cloths. Mark and tag components so that stock inventory can be tracked and identified, Assemble electrical or electronic systems or support structures and install components, units, subassemblies, wiring, or assembly casings, using rivets, bolts, soldering or micro-welding equipment. Adjust, repair, or replace electrical or electronic component parts to correct defects and to ensure conformance to specifications. Discuss with supervisors or engineers to plan or review work activities or to resolve production problems. Inspect or test wiring installations, assemblies, or circuits for resistance factors or for operation and record results. Pack finished assemblies for shipment. Complete, review, or maintain production, time, or component waste reports. Measure and adjust voltages to specified values to determine operational accuracy of instruments. Distribute materials, supplies, or subassemblies to work areas. Drill or tap holes in specified equipment locations to mount control units or to provide openings for elements, wiring, or instruments. Fabricate or form parts, coils, or structures according to specifications, using drills, calipers, cutters, or saws. Paint structures as specified, using paint sprayers or paint enamel. Instruct customers in the installation, repair, or maintenance of products.
WORK EXPERIENCE INTERNSHIP
Assembler, Techprint Inc., Lawrence, MA 2003-2004
Troubleshoot production line machinery, perform equipment change-overs, responsible for quality control, make adjustments as necessary to produce product within specifications, reject product outside of specifications, operate within standard operating procedures (SOPs) and Job Safety Analysis (JSAs), complete daily production logs, perform preventive maintenance (PMs) on production line machinery, communicate with operators from other shifts, clean and maintain work area and turn off and lock out equipment when not in use.
Medical Assistant, American Training, Lawrence, MA 2003-2004
Medical Assisting Program teaches both clinical and administrative skills required for the job. Courses include, but not limited to: Preparing a patient chart, taking vital signs, CPR/First Aid, Medical Terminology, Medical Law and Ethics Computer Skills, Record Keeping etc.
Electronic Assembly, American Training, Lawrence, MA 2003-2004
The Electronic Assembly program covers Safety, Through Hole Assembly, Thorough Hole Soldering, Color Coding, Documentation, Surface Mount Assembly and Soldering, IPC – 7 Sins of Soldering Media and Certification, into. To PTH and SMT Medical and Certification, IPC Computer Training and IPC-A-610 & J-STD-001 Certification.
Languages
Fluent in both English & Spanish
Education
Greater Lawrence Technical High School 2003-2007
Office Technology Diploma / High School Diploma
Northern Essex Community College 2007-still enrolled
Criminal Justice
Professional References
Alan Daviduk, Jr
P.O. Box 366
East Hampstead, NH, 03826
c8a3p6@r.postjobfree.com
Jennifer Cronin
Express Employment Staffing Agency
5 Lafayette Road
Hampton, New Hampshire 03843-1901
Indiana Vargas
Emmaus House Family Shelter Housing Department
150 How Street
Haverhill, MA, 01830
Wendy Rubio
Aerotek Staffing Agency Recruiting Manager
100 Unicorn Park Drive
Woburn, MA, 01801
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